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General Routing Guide


The Transportation Logistics Department at Genentech has instituted an Inbound Routing Program as part of a comprehensive Supply Chain Management initiative. The objective is to provide suppliers with detailed instructions that will aid in streamlining the processes of receiving, stocking and consuming materials while reducing freight and handling costs.

Inbound Routing Instructions

FedEx is our primary small package carrier (except for ground shipments), and UPS can be used as a backup carrier.

All shipments must include the purchase order number(s) or cost center(s) on the bills of lading, air bills, or meter system reference area. Contact Genentech Transportation Logistics Department for instructions on all temperature sensitive shipments or for questions on all routing issues.

Note: Single driver truckloads or less than truckload shipments travel about 500-600 miles per day. Team driver truckloads travel about 1000 miles per day. Air transportation should be used only when ground transit will not meet service requirements, or when material quality could be jeopardized with ground service. For questions, contact Genentech Transportation Department. (supplier.transinfo@gene.com)

Origin State Mode Shipment Size Carrier Assignment
CA-Bay Area Ground -Same Day 1-150 lbs. Inner City Express (800) 560-0400
All Ground 1-150 lbs. FedEx (800) GO FEDEX
All Ground 151-5999 lbs. See LTL Carrier Matrix
All Ground Over 6,000 lbs. or over 9 pallets. Contact Genentech Transportation Department at (650) 225-5410 or (650) 467-6522
All except CA & AZ Ground Over 25 pallets or over 25,000 lbs Henderson Trucking (800) 447-8084 or Divine Enterprises (650) 455-7111 as a backup to Henderson. Divine Enterprises is also used for empty tank shipments.
CA & AZ Ground Over 25 pallets or over 25,000 lbs Cal-Rite (415) 468-2272 within N. CA; and Henderson Trucking or Divine Ent. from S. CA. Use Knight (800) 489-2000 or Divine from AZ.
All Air-Priority Overnight 1-150 lbs. Fedex (800) GO FEDEX
UPS (800) 742-5877
All Air-Second Day or 3 day Express Saver 1-150 lbs. Fedex (800) GO FEDEX
UPS (800) 742-5877
All Air-Heavyweight Overnight & Two Day Over 151 lbs. Pilot Air Freight (888) 664-7450
Fedex (800) GO FEDEX
CA & AZ Expedited/Deferred Air Three Day Service Over 151 lbs. Pilot Air Freight (888) 664-7450
Fedex (800) GO FEDEX

Any shipments from Alaska, Hawaii, or Puerto Rico: contact the Genentech Transportation Department at (650) 225-5410 or (650) 467-6522.

For international shipments, our Customs Broker is Unitrans International. They can be reached at (650) 588-1233 or by fax at (650) 588-7813. Contact the Genentech Transportation Department at (650) 225-5410 or (650) 225-3621 with any questions on international shipments.

Bills of Lading

  • List every purchase order or cost center on the bill of lading covering each shipment.
  • Multiple purchase orders shipped at the same time must be tendered to the carrier as one shipment. If your supplier system forces the printing of separate bills of lading link all bills of lading under one master bill.
  • Describe the product under the appropriate National Motor Freight Classification (NMFC) description, indicating the item, class and weight.
  • Density "bump" if the NMFC item permits it and if this will result in a lower transportation charge.

All Bills of Lading should be marked "Collect - Third Party Billing."
The third party billing address should be shown as:

Genentech c/o Software Solutions
9595 SW Gemini Drive
Beaverton, OR 97008

Freight Terms

"Prepay and Add" or "Prepaid" freight terms are discouraged. Shipments should be sent collect and billed to Software Solutions, our third party freight payment company. (See Software Solutions Address)

Routing Guide

Our Routing Matrix should be used for all collect or 3rd-party shipments when Genentech is responsible for the freight charges. This includes shipments to South San Francisco and Vacaville, CA, as well as shipments between suppliers made on Genentech's behalf.

  • Our routing guide calls for the use of specific Genentech preferred carriers. Tendering collect or 3rd-party shipments to carriers, other than those specified in the routing matrix or by our Transportation Department, will result in a penalty (the difference in the charges via the preferred carrier versus the carrier used, plus a $25 administration fee) billed to the supplier.
  • When contacting Genentech Transportation with a routing question, please be prepared to supply the following information:
    1. Origin and destination city, state, and zip code
    2. Purchase order number
    3. Number of cartons
    4. Total weight (by NMFC class when applicable)
    5. NMFC item number if applicable
    6. Cubic inches/feet of the shipment

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