Call Us

Give us a call with questions, comments, or suggestions and we'll do our best to help.

• Our Corporate Offices
  
  

  Corporate Headquarters, South San Francisco, CA

  (650) 225-1000
  (800) 626-3553
  (650) 225-6000 Fax

  Hillsboro Fill Finish (HFF) Facility

  (503) 992-3600

  Oceanside Product Operations

  (760) 231-2440

  Vacaville Manufacturing Plant

  (707) 454-1000

  Louisville Distribution Center

  (502) 995-4600

  gCom, Compliance and Ethics Phone Line

  (866) 411-4266
  24 hours per day, 7 days per week
  For reporting a suspected breach in ethics or compliance requirements for Genentech

  Employment Information

  (650) 225-2580
  General information about careers with Genentech. Please also visit our careers site

  Supplier Relations

  (650) 225-2500
  6 a.m. - 5 p.m. PST M-F
  For potential, new or existing supplier needs

  Customer Operations

  (800) 551-2231
  6 a.m. - 5 p.m. PST M-F
  Product order fulfillment and support

• For Patients

  Patient Resource Center

  (877) GENENTECH
  (877) 436-3683
  6 a.m. - 5 p.m. PST M-F
  Genentech's center dedicated to getting patients and caregivers to the right resource.

  If you are seeking information about access to one of Genentech's investigational medicines, please call Genentech's Clinical Trial Information Support Line at (888) 662-6728.

  Genentech Access Solutions

  (866) 4 ACCESS
  (866) 422-2377
  6 a.m. - 5 p.m. PST M-F
  Provides coverage and reimbursement support, patient assistance and information resources

  Genentech Access to Care Foundation

  (800) 530-3083
  6 a.m. - 5 p.m. PST M-F
  For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company

  Product Quality Assurance

  (800) 334-0290
  9 a.m. - 5 p.m. PST M-F
  Addresses product issues or complaints

  Drug Safety/Adverse Events

  (888) 835-2555
  24 hours a day, 7 days a week
  To report side-effects and reactions to treatment

  Medical Communications

  (800) 821-8590
  5:30 a.m. - 4 p.m. PST M-F
  Medical information about Genentech products

  Clinical Trial Information Support Line

  (888) 662-6728
  6 a.m. - 3 p.m. PST M-F
  Information about Genentech sponsored trials

  If you are seeking information about access to one of Genentech's investigational medicines, please call Genentech's Clinical Trial Information Support Line at (888) 662-6728.

• For Healthcare Providers

  Medical Communications

  (800) 821-8590
  5:30 a.m. - 4 p.m. PST M-F
  Medical information about Genentech products

  Clinical Trial Information Support Line

  (888) 662-6728
  6 a.m. - 3 p.m. PST M-F
  

  Information about Genentech sponsored trials

  If you are seeking information about access to one of Genentech's investigational medicines, please call Genentech's Clinical Trial Information Support Line at (888) 662-6728.

  Genentech Access Solutions

  (866) 4 ACCESS
  (866) 422-2377
  6 a.m. - 5 p.m. PST M-F
  Provides coverage and reimbursement support, patient assistance and information resources

  Genentech Access to Care Foundation

  (800) 530-3083
  6 a.m. - 5 p.m. PST M-F
  For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company

  Product Quality Assurance

  (800) 334-0290
  9 a.m. - 5 p.m. PST M-F
  Addresses product issues or complaints

  Drug Safety/Adverse Events

  (888) 835-2555
  24 hours a day, 7 days a week
  To report side-effects and reactions to treatment