Medical Information
(800) 821-8590
5:30 a.m. - 4 p.m. PST M-F
Medical information about Genentech products
Clinical Trial Information Support Line
(888) 662-6728
6 a.m. - 3 p.m. PST M-F
Information about Genentech sponsored trials
If you are seeking information about access to one of Genentech’s investigational medicines, please call Genentech’s Clinical Trial Information Support Line at (888) 662-6728.
Genentech Access Solutions
(866) 4 ACCESS
(866) 422-2377
6 a.m. - 5 p.m. PST M-F
Provides coverage and reimbursement support,
patient assistance and information resources
Genentech Access to Care Foundation
(800) 530-3083
6 a.m. - 5 p.m. PST M-F
For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company
Product Quality Assurance
(800) 334-0290
9 a.m. - 5 p.m. PST M-F
Addresses product issues or complaints
Drug Safety/Adverse Events
(888) 835-2555
24 hours per day, 7 days per week
To report side-effects and reactions to treatment
Adverse Reaction
If you are reporting an adverse event call
(888) 835-2555.
This message line is available 24 hours per day, 7 days per week.
