We have recently updated our Invoice Rejection policy. More information on invoice rejections and our procurement & payment processes can be found here.
Please register on our Supplier Diversity site: www.gene.com/supplierreg to increase your company’s visibility within our organization, please complete the forms included in the New Supplier Information Packet for U.S. Vendors only. Supplier Information Packet (PDF)
Please keep in mind, the more information that is readily available, the quicker we will be able to assist with your request.
Contact our Supplier Relations Department at (650) 225-2500 for more information.
Foreign Vendors: (Anyone outside of the USA)
NOTE: A vendor must be setup in Roche/Genentech's SAP system in order to issue payment. Roche/Genentech requires three to five business days from date of receipt of the completed forms to set up the vendor in the system.
Yes, we will still require the Supplier Information Packet in order to gather your company information.
Yes, once your company is in the Roche/Genentech system any personnel may use this Vendor ID to procure and/or pay for goods or services.
Name Change — Yes, you must complete a new Supplier Information Packet form with your new company name and new Tax ID# with all the updated information.
For information on any of the above items, please contact our P2P Support Help Desk @ 650-467-0810 or by email at [email protected].
To submit your forms, please provide this at the time one of our Roche/Genentech business partners’ contacts you to become a supplier, this would be the first start of our process to become a supplier/vendor. Please also see the first FAQ question (How Do I Become A Roche/Genentech Supplier?)
For questions, please contact our P2P Support Help Desk @ 650-467-0810 or by email at [email protected] or by fax 800-229-4041 (Attention VA Team).
1099 will be sent out by January 31st of each year.
The following guidelines apply to all goods and services procured by Roche/Genentech:
Mailing address for invoices (unless stated differently in your contract):
P.O. Box 4354
Portland, OR 97208-4354
By Email to::
Invoice Disputes and Inquiries: please contact Genentech's P2P Support for all invoice and order inquiries at (650) 467-0810 or email questions to [email protected].
Invoices must contain the following information to be considered eligible for payment:
For alternative billing methods such as summary billing or EDI: Vendors with large volumes of invoices (25 or more invoices per month) may qualify for Summary Billing (Excel spreadsheet of invoice information) or EDI. Please contact Genentech's P2P Customer Support for all invoice and order inquiries at (650) 467-0810 or email questions to [email protected] for more information.
Citibank Credit Cards: Roche/Genentech uses Corporate Purchasing Cards to pay for low dollar ($5K or less) transactions that are not on a Purchase Order. Many departments have purchasing cards that can be used for immediate payment. Our card provider is Citibank
ACH/EFT: As part of Genentech's continuing efforts to improve efficiency, we offer our Automatic Clearing House (ACH) Payment Program. With ACH payments, invoices are paid electronically and no check will be created for your payment.
Benefits to setting up ACH include:
To participate, complete the Electronic Payment Form, date, sign (electronic signature is acceptable) and return it via fax to 800-229-4041 or email [email protected] and mark it to the attention of the VA Team.
Please note that your company and bank must be able to accept ACH/EFT or Wire (some banks charge a fee for wires) transactions since the remittance advice is currently sent to the vendor's bank.
There are various reasons the submitted invoice is blocked for payment. They include:
Invoices will be paid per the established agreement (contract) of net terms or per our standard net 60 terms.
In each instance, the P2P Support team can assist in the resolution of open invoices.