Training Manager, Roche Pharma Technical Operations Training (PTD)

South San Francisco, California
United States

Job ID: 00454268

Download PDF

Return to Search Results

The Position

Location:  San Francisco or Basel

The Training Manager accountable for the supporting the training and development of managers and employees in their assigned business unit or function.  They are responsible for the assessment of training needs, design, delivery, coordination and evaluation of training programs.  This may include the structure and maintenance of training qualification lists by job role for their customers.  As a training generalist, this position’s work is versatile and will be determined by business need.  As a Training Manager, this person is expected to establish work priorities and timelines to achieve results, and to work with initiative and under limited direction.  This position reports to the senior training manager for the Operating Unit or Global Function. Specific responsibilities include:

Customer Relationship Management and Performance Consulting

  • Strategically partner with assigned customers to understand and translate business needs and requirements into workforce needs and requirements that enable defined results. 
  • Conduct training needs assessments consistent with training organization standards and programs.
  • Manage training services for assigned customer groups in alignment with service level agreements.  Includes providing regular reports, updates and metrics.
  • Identify, develop and implement performance based learning strategies and training solutions that are aligned with business objectives.
  • Supports as needed to ensure GMP training regulatory requirements are met and training is always in a state of inspection readiness.   Includes training qualification list structure and maintenance.

Training Project and Program Management

  • Work with customers to identify subject matter experts to support development, delivery and sustainment of training programs.
  • Create and implement training project plans for development of new and revised training programs (including resource management and communication plans).
  • Communicate and coordinate training program implementation.
  • May work independently or in collaboration with other training professionals across PT Training as appropriate to employ best practices, create consistent training solutions, deploy training programs, measure the effectiveness of training, and sustain training content.
  • May manage external contractors or consultants as needed.  May also provide guidance and direction to staff.


  • Initiate and establish regular meeting times with customers.  Actively seek feedback from all levels to keep communications open and timely.  
  • Need to be able to support the unique attributes and requirements of their operating unit/function.  
  • Create, share and adopt best practices.
  • May perform instructional design duties as needed including training material development and review for instructional soundness
  • May deliver instructor led training or webex/virtual training or coordinate/host/facilitate training sessions with subject matter experts.
  • Partners with other learning network partners to design and implement integrated solutions that leverage synergies and goals across functions.
  • Execute other training and development responsibilities as assigned and as required by operating unit/function.
  • Some travel required

Who You Are

  • BA/BS degree required 
  • Related work experience:  E4: 8-11 years, 6-9 years with Masters degree in related field, 3-6 years with PhD in related field
  • Ability to work successfully, demonstrating initiative and independence, with limited direction.
  • Demonstrated ability to establish and manage work priorities and timelines to achieve results.
  • May provide guidance and coordinate the work of others.
  • Knowledge of adult learning theory and practical experience in training needs assessment, instructional design, training delivery, and measuring the effectiveness of training.
  • Knowledge of GMP and FDA regulations and training requirements.
  • Knowledge of training and development research: learning theory, motivation theory, and learning materials, methods, and techniques.
  • Strong analytical and project management skills, including project planning and execution, leading project teams, managing external contractors and temporary staff.
  • Demonstrated consulting skills to identify business drivers and analyze learning needs of customers.
  • Strong group facilitation skills.  Ability to train others to be effective trainers.
  • Strong systems and strategic thinking skills and/or organization development experience to bring holistic business perspective.
  • Excellent verbal and written communication skills, and experience in effective group communication/marketing of training programs.
  • Ability to handle multiple priorities and manage a variety of resources.
  • Ability to build effective relationships and partner with business leaders to build trust and influence at multiple levels within the organization.
  • Ability to lead teams and initiatives with direct and indirect authority.
  • Ability to influence and negotiate through formal and informal networks.
  • Demonstrated proficiency with Word, Excel, Power Point, email, Access, LMS, and scheduling applications.

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

Return to Search Results