Employee Relations Manager

South San Francisco
California, United States of America

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The Position

The Employee Relations Manager (ERM) provides advice and guidance and drives the application of sound strategies to resolve difficult and/or sensitive workplace matters.   The ERM works in consultation with Senior and Principal Employee Relations Managers, as well as the Employment Law Group to promote the consistent application of HR policies and procedures and compliance with federal and state employment laws and regulations.  

The ERM also collaborates with other HR functional areas to develop and implement integrated employee relations’ strategies that are consistent with business goals and objectives.   Other responsibilities include supporting internal investigations in response to employment-related complaints; providing guidance on effective performance management strategies and corrective action; recommending and implementing process improvements to allow for better efficiency of work, analyzing and interpreting ER-related data and information and making recommendation to promote effective workplace practices; recommending and assisting in the development of management training; and participating in departmental and/or cross-functional special project teams.


The ERM applies theoretical knowledge and independent judgment to resolve challenging workplace issues and establish innovative employee relations’ strategies that further the organizational objectives of the assigned client group.  Because of the complex nature of the work, the ERM’s actions and decisions may have a significant effect on the company's ability to manage risk for employee-related issues/claims.

The ERM partners closely with the Employment Law Group, Health Care Compliance Office, Security, HR managers, other members of the ER team, and HR COE’s to provide guidance to the business leaders within the client organization.


Employee Relations

  • Act as the point of contact for specific employee relations matters across the organization, including questions of policy and performance management concerns
  • When needed, support the investigation of employee complaints, including, but not limited to those involving allegations of discrimination, sexual harassment and/or hostile work environment.
  • In consultation with the Legal Department, work with clients to ensure compliance with company policies and applicable employment laws and serve as a company resource for effective risk mitigation strategies
  • Identify opportunities to instill sound ER practices that are in alignment with company goals and objectives
  • Monitor and analyze ER data, and recommend organization-wide and/or client specific interventions to address identified trends
  • In partnership with Legal, research and respond to external governmental agencies complaints and charges (example:  DFEH, EEOC)

?At the request and under the direction of Legal:

  • Conduct pre-litigation ER investigations
  • Respond to gCom complaints
  • Provide litigation support and participate in depositions

Human Resources Team Member

  • Contribute to cross-organizational reviews of broad-based HR programs. Participate in the establishment of new and/or refinement of existing HR policies, practices and standards
  • Work on specialized projects at the request of the Senior Director of Human Resources, Director of Employee Relations, or Associate Directors of Employee Relations

This position is not eligible for relocation.


  • 7+  years of progressively responsible HR and/or business experience, which includes at least 4 years’ experience working on complex  employee relations issues.

  • Proven track record in consistently meeting or exceeding identified annual work goals, including significant contribution to strategic goals and/or policies, programs, practices of the organization.

  • Demonstrated ability to apply expert knowledge of state and federal employment laws and regulations, as well as the ability to diagnose and develop appropriate solutions to complex cross-organization and/or cross-Company issues.

  • Bachelor’s Degree or equivalent work experience


Broad expert level technical knowledge and expertise in Employee Relations:

  • Ability to apply technical expertise to resolve highly complex issues providing unique solutions aligned with business needs

  • Expertise in risk assessment as well as a strong foundation in the application of employment law in business situations

  • Ability to read, analyze and interpret relevant business and statistical data

  • Excellent written and oral communication skills, including facilitation, presentation and negotiations skills

  • Demonstrated consultation and influencing skills at all levels:

  • Ability to think systemically and consult strategically with all levels of management

  • Strong analytical ability

  • High level issue resolution skills with ability to negotiate and resolve complex matters, putting specific problems in the context of the larger system

  • Ability to influence appropriately

  • Demonstrated conflict resolution skills

  • Managerial courage

  • Ability to conduct effective critical conversations

  • Serves as internal spokesperson for the organization on significant matters pertaining to policies, programs, practices and objectives

  • Demonstrated organizational, planning and consultative skills

  • Ability to manage and prioritize multiple complex investigations and/or issues, especially when resource constrained

Proven decision making capabilities:

  • Exercises significant latitude in determining objectives and approaches to assignments

  • Develops solutions to complex problems requiring regular use of ingenuity and innovation

  • Challenges are often unique and solutions need to fit into overall company objectives

  • Decisions have a significant impact on goals and objectives of the organization

High-level collaboration and teamwork:

  • Capacity for leveraging the involvement of key stakeholders of all levels in the resolution of ER initiatives and solutions

  • Ability to effectively collaborate with other members of the HR team, internal and external Legal Counsel, Security and Healthcare Compliance professionals in managing ER cases

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

At Genentech, we share salary ranges with applicants during the recruiting process, if requested. Third party salary estimates may not be accurate or up-to-date.

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