Shanghai Long Dong Av.
Main Accountabilities and Responsibilities:
• Accountable for local oversight of the Roche-QuintileslMS FSP model -- and other CROs where applicable, which perform
activities under Roche sponsorship -- to the quality, standards and competency level required.
• Ensures optimal performance and drives best practices, high performance and delivery; also provides proactive issue
management and resolution through collaboration and effective partnership.
• Provides guidance to local study teams on ensuring QuintileslMS (and other CROs as required) are provided with relevant
portfolio/study information and related projected country requirements to ensure study requirements are met effectively
in terms of resources, competency, skills and experience.
• Leads all local partnership meetings with all vendors, to align and oversee goals, training and implementation of
• In accordance with all applicable local employment laws, ensures there is effective two-way communication/feedback
with vendors to support performance management discussions by responsible line managers.
• Seeks and measures internal and external stakeholder/customer satisfaction with local CR0 service levels and implements
appropriate escalation and resolution as needed.
• Identifies areas for continuous improvement within scope of vendor management and is responsible for rolling out
related change management initiatives.
• Reviews, analyzes and reports Key Performance Indicators (KPIs) and performance metrics against benchmarks for local
vendors and their staff, ensuring proactive problem solving and continuous improvement.
• Creates and maintains effective communication plans between Roche and local vendors at the local level. If working in a
regional/subregional setting, is responsible for following the regional/subregional communication plan. Ensures
information flows to/from internal stakeholders and appropriate vendors.
• Responsible for cascading and distributing information to internal Roche stakeholders and to appropriate vendors.
• Ensures effective resource management with the CR0 counterpart, liaising with other CCO staff (Therapeutic Area
Leaders, Resource Manager) as required.
• Implements and maintains accurate service agreements/contracts and budget information as it relates to local vendor
management in collaboration with Procurement, Finance and other Roche stakeholders. Ensures local delivery is aligned
with the global Master Service Agreements (where in place).
• Develops tools, processes and instructions to continuously improve vendor management locally.
• Trains local Roche staff on the principles and procedures governing collaboration with vendors.
• Ensures vendor oversight and performance in compliance with regulatory requirements and represents Roche in audit
and inspection activities related to vendor management.
• Accountable for risk management, locally, of all vendors and vendor activities by close oversight and collaboration with
internal and external stakeholders.
University Degree or equivalent preferably in a medical/science-related field. Recommended senior experience in Clinical
Research/Development or related industry. Experience working with procurement and/or collaborating with/managing
vendors. Previous line management experience/supervision of staff (if applicable).
• Communication — conveys information and ideas clearly and concisely to individuals or groups in an engaging manner
that helps them understand and retain the message; listens actively to others.
• Building Partnerships — develops and leverages relationships within and across work groups to achieve results.
• Decision Making — identifies and understands problems and opportunities by gathering, analyzing and interpreting
quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria,
generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts
and constraints, and optimizes probable consequences.
• Planning and Organizing Work — establishes an action plan for self and others to complete work efficiently and on time
by setting priorities, establishing timelines, and leveraging resources.
• Resolving conflict — Helps others deal effectively with an antagonistic situation to minimize damage to the relationship
and promotes shared goals; uses appropriate methods to reduce tension or conflict between two or more people and
• Influencing — uses effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions
that support specific work outcomes.
• Building Customer Relationships — ensures that the customer’s internal or external needs are met; builds productive
relationships with high-priority customers; takes accountability for customer satisfaction and loyalty; uses appropriate
interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence.
• Creating Culture of Trust — fosters a work environment that encourages people to act with integrity and treat each other
and their ideas with respect; creates and protects a high-trust environment by setting an example, advocating for others in
the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust.
• Technical Knowledge/Skills — Has achieved a satisfactory level of technical, functional, and/or professional skill or
knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; leverages
expert knowledge to accomplish results.
• Adaptability — maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g.,
people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, trying new approaches,
and collaborating with others to make the change successful.
• Facilitating Change — encourages others to implement better approaches to address problems and opportunities; leads
the implementation and acceptance of change within the workplace
• Innovation — creates novel solutions with measurable value for existing and potential customers (internal or external);
experiments with new ways to solve work problems and seizes opportunities that result in unique and differentiated solutions.
• Availability to travel domestically and internationally if required.
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