Sr. Manager, Executive and Internal Communications

South San Francisco
California, United States of America


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The Position

The Communication & Engagement team designs and manages internal communications for the Genentech US Commercial, Medical Affairs and Government Affairs (CMG) organization in order to inform, inspire and engage employees.  

We are currently looking for an experienced executive and internal communications professional who is passionate about shaping employee communications & experience to join our team. The right individual will be able to strategize, collaborate with stakeholders, counsel and synthesize one minute and execute the next.

Key Responsibilities:

  • Acts as a primary contact for all assigned CMG Communication projects in designing and implementing communication strategies, plans and tactics

  • Defines, scopes and structures CMG Communication projects and other ongoing assignments/responsibilities (which includes effective and efficient project management oversight of internal and external partners and vendors)

  • Provides in-depth communications expertise and outstanding customer service to senior leaders, internal stakeholders and other customers

  • Assumes responsibility for assigned communication projects and/or other specific ongoing CMG Communication responsibilities and assignments, which may include some or all of the following:

    • Developing communication materials (strategy, plan and tactics' documentation) and reviews with key stakeholders. Materials include, but are not limited to: CMG Executive business presentations, executive communications, meeting/event agendas, speaker materials and notes and content for the CMG portal, newsletter

    • Managing the design, production and maintenance CMG Intranet Portal (as a communication vehicle/device)

    • Identifying topics and developing content with speakers for large CMG forums/meetings (e.g., preparing talking points for CMG leadership at  National Internal Meetings and providing staff support to engagement efforts, managing the design and production of CMG' Town Hall meetings, etc.)

    • Managing the process to provide formal CMG reward and recognition to  employees

    • Establishing KPIs and assessing channel effectiveness

  • May lead in the identification and contracting of external vendor partners to support assigned communication projects and responsibilities

  • Develops detailed project plans, which includes core deliverables, responsible parties, interim review meetings and full implementation plans

  • Leads and/or participates in cross-functional communication planning and development meetings. Ensures timely follow-up and completion of all assigned tasks

  • Regularly monitors communication projects and ongoing responsibilities to measure and track progress. Where appropriate, provides regular updates or other reporting on progress and performance of assigned communication responsibilities

  • Continuously reviews overall functional processes, procedures, tools and other resources to ensure best practices, optimal efficiencies and effectiveness for communication support to CMG

  • Supports, as needed, wider goals, objectives or projects. May act on cross-functional teams assigned with a specific mission or role, and may be asked in such capacity to represent the CMG group

  • Complies with all laws, regulations and policies that govern the conduct of Genentech activities

  • Business travel, by air or car, is required for regular internal and external business meetings

Qualifications and Experience: unless stated as "preferred" or "a plus," all other criteria is required

  • Bachelors Degree (general business, public relations, marketing and/or communications disciplines are preferred)

  • MBA or other related graduate-level degree is preferred

  • Previous corporate communications or communication agency experience required and marketing experience is preferred

  • A minimum of 5 years' previous communication or public relations experience, with 3 years’ experience gained in the pharmaceutical, biotechnology or related industry?

  • Experience with change communications preferred

Communication Skills:

  • Demonstrated superior communication skills, both written & verbal; with particular emphasis on business writing skills and active listening (proven abilities to communicate effectively and efficiently with various cross-functional partners, stakeholders and senior management)

  • Experience writing executive communications and presentations, including handling confidential and sensitive topics

  • Strong creative ability, outstanding storytelling and business writing skills, and excellent editorial judgment

Strategic Agility

  • Experience creating strategic communications plans, leveraging multiple communication and engagement channels,  particularly during times of changes

  • Creative problem-solver, with the ability to think, plan, and execute on multiple project autonomously and in an organized  fashion, balancing the long-term and immediate needs of the team.

  • Knowledge of the healthcare industry and the ability to bring this knowledge to bear when advising stakeholders and partners on communication strategies, plans, objectives, tactics, implications and impact.

Influencing & Collaboration

  • Strong consulting skills with the ability to quickly assimilate business needs and circumstances and effectively advise others

  • The ability to influence others without authority; excellent partnering skills; and the ability to work collaboratively, effectively and efficiently with internal and external partners & stakeholders 

  • Strong executive presence with a history of cultivating strong and trusting counseling relationships with executive leadership.

  • Strong customer-orientation and proven track record of collaborative work relationships.

  • Strong track record in managing external vendor partners and other internal colleagues in the execution of communications strategies, plans, programs and events.

Achieving Results

  • Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.

  • Proven track record for meeting or exceeding objectives & goals, demonstrating outstanding attention-to-detail and acting with urgency as appropriate

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Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

At Genentech, we share salary ranges with applicants during the recruiting process, if requested. Third party salary estimates may not be accurate or up-to-date.


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