Title: Hemophilia Community Clinical Educator (CE) (Senior Clinical Coordinator II) - Ohio, Western PA
Hiring Manager: Jon Schultz, Area Manager NE
The candidate must live within the territory and the contiguous United States. This is a field-based position. Relocation will not be considered. We prefer that the candidate lives
near a major, metropolitan airport.
Success in this role will require Clinical Educators (CEs) to attend events and meetings during evenings and weekends. This person is expected to prioritize these events and meetings in order to represent Genentech and support people with hemophilia A and caregivers in their communities. While work hours are typically not to exceed 40 hours per week, flexible schedules (e.g., comp days) to accommodate evening and weekend work will be operationalized. The CEs are managed by agreed upon business objectives and are not sales incentivized.
The Hemophilia Community Clinical Educator (CE) Team builds trust in Genentech and provides information and support to people with hemophilia A, caregivers and the community around them. The CE represents Genentech to the local hemophilia community and leads the following relationships: local advocacy organizations/chapters, local specialty pharmacy representatives and people with hemophilia A and caregivers. CEs also interact with healthcare providers in the context of local hemophilia community events and in support of Genentech Clinical Specialists (sales representatives). The CE provides information and education about Genentech, hemophilia and potential treatment options.
Front-Line Customer Facing Activities
Represents Genentech within local hemophilia communities
Facilitates, staffs and attends local advocacy events; builds rapport and relationships with
advocacy directors and staff at local advocacy chapters to help create a positive,
trusted and lasting presence of Genentech in the hemophilia community; engages with local
advocacy on programming and marketing-related sponsorships
Provides information and educational in-services on Genentech and approved disease and product education to people with hemophilia A, caregivers and the community
Ensures positive customer experiences with Genentech by providing ongoing clinical support
Internal Coordination / Collaboration
Develops, maintains and executes a territory plan for local hemophilia community (advocacy, local specialty pharmacy, people with hemophilia A/caregivers) including strategic utilization of resources
Obtains and maintains full proficiency in disease state, product and business knowledge to
support the needs of the community and customer-facing representatives
Communicates and aligns principally with Clinical Specialist to determine educational opportunities and priorities
Collaborates with home office and customer-facing representatives to align on local priorities
and supports needs to achieve results and ensure effective execution
Additional Job Accountabilities
Obtains and maintains full proficiency in disease state, product and business knowledge
Attends and actively participates in local account team, area and brand calls and meetings
Meets administrative expectations consistently
Complies with all laws, regulations and policies that govern the conduct of Genentech activities
Understands and adheres to HIPAA and all patient privacy policies
Demonstrates high ethical and professional standards, and demonstrates Genentech values
consistently with all customers and business
Business travel, by air or car, is regularly required; work on evenings and weekends required with flexibility to ensure typically no more than a 40-hour work week
This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business
The successful candidate will demonstrate the following competencies critical to this role:
Inspiring and Influencing
Generates excitement among people with hemophilia A, caregivers, advocacy organizations, local specialty pharmacy representatives and healthcare providers
“I listen carefully, tell the truth and explain the why”
Teamwork and Collaboration
Builds strong, effective relationships with diverse stakeholders
Shares ideas, information freely
Open to the input of others
Track record of achievement and is goal-directed
Holds self accountable for meeting commitments
Can handle and work through challenges and ambiguity
Technical and Business Expertise
Nursing/clinical educator, relevant therapeutic area and/or launch expertise
Understands and prioritizes customer needs; can translate these into an effective territory plan
Passion for patients and education
Upholds high ethical and professional standards
Does the right thing (even when no one is looking)
Clinical/medical certification required
Bachelor of Science in Nursing strongly preferred
Graduate-level degree is preferred, e.g., RN with a Master's Degree in Nursing, or similar qualification
Average of five or more years of work experience
Of the three following preferred experiences, at least one is required:
Hemophilia, bleeding disorders, and/or rare diseases therapeutic area or launch
Previous work or clinical-specific experience in the pharmaceutical, biotech, or
Previous work or clinical-specific experience in educating patients and/or caregivers
Spanish language fluency and experience as a bilingual educator is strongly preferred
Strong customer orientation and focus
Exceptional organizational, communication and presentation skills
Proven track record of meeting or exceeding objectives and goals
This is a remote position.
This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.
Who We Are
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry
for more than 40 years, using human genetic information to develop novel medicines for serious and
life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious
illnesses. Please take this opportunity to learn about Genentech where we believe that our employees
are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
At Genentech, we share salary ranges with applicants during the recruiting process, if requested. Third party salary estimates may not be accurate or up-to-date.