Digital Customer Experience (DCX) is a functional group within Genentech Business Operations (GBO) comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes. The purpose of this role is to be the subject matter expert and solution owner for data and analytics platforms within DCX. They will be responsible for understanding business and customer needs, identifying opportunities for automation and innovation, designing and implementing solutions that allow for scale and efficiency.
Accountable for solution architecture and roadmap of data and analytics platform strategy
Responsible for platform-as-a-service performance as measured by the enablement of business outcomes
Responsible for proposing technology solutions and getting buy-in from functional leaders/squad leaders, securing investments and then leading teams to implement such solutions
Define and manage solution architecture from idea to implementation ensuring that solution supports the business objectives, while maintaining the integrity of the overall enterprise architecture
Provide technical leadership to team members and vendor resources (onsite and offshore). Manages platform/technology vendors, including contracting
Proactively identify and determine solutions to execute business objectives
Represent technical POV in cross-functional team meetings for defining new requirements or resolving business issues as needed.
Maintain product technical knowledge and lead architecture design discussions
Work with other platform leads and architects to design and implement high availability, high performance systems in support of strategic goals.
Review the team’s work to ensure compliance to standards and best practices.
Be an owner in defining and overseeing overall development/data governance and standards.
Leads and participates in cross CMG efforts requiring the integration of data and systems in order to drive business and customer outcomes
Drives efficiency and improvements in media/social operations and strategy by advising/training on the effective use of platform/data
Skills and Competencies
Ability to anticipate business needs, drive clarity in ambiguous situations and strong problem-solving skills
Excellent planning and executional skills; ability to build strategies and plans that align with business priorities
Strong system and data Integration skills, as it relates to digital marketing
Solid large project management skills to ensure that all project deliverables are on time and high quality
Strong Business Analysis skills, documenting and developing operational and governance processes
Strong understanding of Cloud technologies
Strong critical thinking and analytical skills
Strong collaboration & communication skills
Strong vendor and stakeholder management & negotiation skills
Ability to forecast and manage resources for operations
Ability to gauge the feasibility, impact and risks of proposed enhancements & innovations
Ability, comfort & commitment in/to operating in a highly regulated environment and industry, which requires understanding of the imperative for compliance with company policies, procedures and other relevant internal or external laws and regulations
Bachelor’s degree in Engineering or a related field
MBA or other related graduate degree preferred
Overall technology experience of 10 years
5+ years of related work experience, preferably in analytics, data, or marketing operations
Advanced knowledge of web analytics platforms (Google Analytics, Adobe Analytics), tag management (Ensighten), A/B & multivariate testing tools, voice of customer tools and user experience tools.
Experience creating and managing solution design documents for analytics tools
Google Analytics and/or Adobe Analytics certification (additional certifications are a plus)
Experience with data integrations using strong data management principles
Who We Are
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry
for more than 40 years, using human genetic information to develop novel medicines for serious and
life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious
illnesses. Please take this opportunity to learn about Genentech where we believe that our employees
are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
At Genentech, we share salary ranges with applicants during the recruiting process, if requested. Third party salary estimates may not be accurate or up-to-date.