Oregon, United States of America
Patient Resource Center
Purpose: The Access Solutions Supervisor possesses the determination, know-how and ability to help solve the access and reimbursement challenges faced by patients and practices every day. The Access Solutions Supervisor is the patient access expert who strives to help patients and care teams address their unique needs.
The Access Solutions Supervisor manages front line staff.
Create a strong, cohesive team spirit and high motivation among cross-regional direct reports, while inspiring teams to achieve goals.
Provide feedback and coaching on a regular basis to cross-regional teams across multiple locations, ensuring team alignment and harmony across site locations.
Provide ongoing team communication regarding departmental strategies, plans, activities, metrics, projects and other business-related information.
Hires, develops, and oversees the work of direct and indirect reports, as well as identifies internal and external training requirements.
Keeps current with applicable laws, regulations and policies that govern the conduct of activities and ensures staff members are adhering to these guidelines.
Provides first line of support for escalated calls and external customer support issues, while concurrently instituting necessary improvements to avoid recurrence.
Maintains timely and effective communications with management regarding departmental issues.
Manages the daily workflow, ensuring adequate coverage is available on a daily basis.
Sets performance standards and conducts staff performance evaluations.
Works with internal business partners/stakeholders to understand strategies and goals for integration into departmental goals and objectives.
Identifies and undertakes a variety of special projects aimed at increasing effectiveness and finding efficiencies; also participates on cross-functional teams that help further operational success.
Recommended Skills and Experiences:
5+ years of progressive, relevant experience. Bachelor’s degree is preferred.
Prior experience in drug access and product reimbursement across all insurance coverage options - ideally experience leading a team or work unit.
Demonstrated expertise in call center systems, processes, policies, and other relevant departmental procedures/protocols.
Experienced in same or related therapeutic areas.
Proven ability to plan, prioritize, and manage process changes.
Strong customer orientation/focus.
Strong communication skills and demonstrated abilities to influence others without authority and get things done.
Experienced in creating collaborative and effective working relationships with internal partners/stakeholders.
A track record for consistently meeting or exceeding qualitative and quantitative targets and goals.
Strong organizational, time and project management skills/abilities.
Teamwork and Collaboration
Feedback and Coaching
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
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