Hemophilia Community Clinical Educator - New York

New York
New York, United States of America

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The Position

Title: Hemophilia Community Clinical Educator (CE)

Level: E4

Hiring Manager: Jon Schultz, Area Manager, Northeast

Territory: New York (except for Eastern NY)

The candidate must live within the territory and the contiguous United States.  This is a field-based position.  Relocation will not be considered.  We prefer that the candidate lives

near a major, metropolitan airport.

Success in this role will require Clinical Educators (CEs) to attend events and meetings during evenings and weekends.  This person is expected to prioritize these events and meetings in order to represent Genentech and support people with hemophilia A and caregivers in their communities.  While work hours are typically not to exceed 40 hours per week, flexible schedules (e.g., comp days) to accommodate evening and weekend work will be operationalized.  The CEs are managed by agreed upon business objectives and are not sales incentivized.

The Hemophilia Community Clinical Educator (CE) Team builds trust in Genentech and

provides information and support to people with hemophilia A, caregivers and the community around them.  The CE represents Genentech to the local hemophilia community and leads the following relationships: local advocacy organizations/chapters, local specialty pharmacy representatives and people with hemophilia A and caregivers.  CEs also interact with healthcare providers in the context of local hemophilia community events and in support of Genentech Clinical Specialists (sales representatives).  The CE provides information and education about Genentech, hemophilia and potential treatment options.

Key Accountabilities

Front-Line Customer Facing Activities

  • Represents Genentech within local hemophilia communities
  • Facilitates, staffs and attends local advocacy events; builds rapport and relationships with

advocacy directors and staff at local advocacy chapters to help create a positive,

trusted and lasting presence of Genentech in the hemophilia community; engages with local

advocacy on programming and marketing-related sponsorships

  • Provides information and educational in-services on Genentech and approved disease and product education to people with hemophilia A, caregivers and the community
  • Ensures positive customer experiences with Genentech by providing ongoing clinical support

Internal Coordination / Collaboration

  • Develops, maintains and executes a territory plan for local hemophilia community (advocacy, local specialty pharmacy, people with hemophilia A/caregivers) including strategic utilization of resources
  • Obtains and maintains full proficiency in disease state, product and business knowledge to

support the needs of the community and customer-facing representatives

  • Communicates and aligns principally with Clinical Specialist to determine educational opportunities and priorities
  • Collaborates with home office and customer-facing representatives to align on local priorities

and supports needs to achieve results and ensure effective execution

Additional Job Accountabilities

  • Obtains and maintains full proficiency in disease state, product and business knowledge
  • Attends and actively participates in local account team, area and brand calls and meetings
  • Meets administrative expectations consistently
  • Complies with all laws, regulations and policies that govern the conduct of Genentech activities
  • Understands and adheres to HIPAA and all patient privacy policies
  • Demonstrates high ethical and professional standards, and demonstrates Genentech values

consistently with all customers and business

  • Business travel, by air or car, is regularly required; work on evenings and weekends required with flexibility to ensure typically no more than a 40-hour work week
    • This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role.  As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business

Key Competencies

The successful candidate will demonstrate the following competencies critical to this role:

  • Inspiring and Influencing
    • Generates excitement among people with hemophilia A, caregivers, advocacy organizations, local specialty pharmacy representatives and healthcare providers
    • Tailors approach to each customer group
    • “I take a genuine interest in people”
  • Communication
    • Expresses ideas fluently, listens actively, proactively communicates
    • “I listen carefully, tell the truth and explain the why”
  • Teamwork and Collaboration
    • Builds strong, effective relationships with diverse stakeholders
    • Shares ideas, information freely
    • Open to the input of others
  • Achieving Results
    • Track record of achievement and is goal-directed
    • Holds self accountable for meeting commitments
    • Can handle and work through challenges and ambiguity
  • Technical and Business Expertise
    • Nursing/clinical educator, relevant therapeutic area and/or launch expertise
    • Understands and prioritizes customer needs; can translate these into an effective territory plan
    • Passion for patients and education
  • Integrity
    • Upholds high ethical and professional standards
    • Does the right thing (even when no one is looking)


  • Clinical/medical certification required
    • Bachelor of Science in Nursing strongly preferred
    • Graduate-level degree is preferred, e.g., RN with a Master's Degree in Nursing, or similar qualification
  • Average of five or more years of work experience
  • Of the three following preferred experiences, at least one is required:
    • Hemophilia, bleeding disorders, and/or rare diseases therapeutic area or launch
    • Previous work or clinical-specific experience in the pharmaceutical, biotech, or

related industry

  • Previous work or clinical-specific experience in educating patients and/or caregivers
  • Spanish language fluency and experience as a bilingual educator is strongly preferred
  • Strong customer orientation and focus
  • Exceptional organizational, communication and presentation skills
  • Proven track record of meeting or exceeding objectives and goals


Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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