Experience with ticket escalations and troubleshooting hardware/software/mobile devices preferred.
Must be highly accountable and results oriented.
Persistence, resourcefulness, drive and ability to work proactively.
High aptitude for learning.
Outstanding customer service and interpersonal skills.
Ability to work in a team environment or independently.
Provides resolutions to a variety of technical problems of moderate scope and complexity.
Communicates clearly with technical and non-technical audiences, both verbally and written.
Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
Professional attitude and demeanor.
Who We Are
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry
for more than 40 years, using human genetic information to develop novel medicines for serious and
life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious
illnesses. Please take this opportunity to learn about Genentech where we believe that our employees
are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.