Patient Navigator Manager (Portland)

Oregon, United States of America

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The Position

Multiple roles available

The Patient Navigator (PN) Manager is instrumental in ensuring that the mission, goals and objectives of the Patient Navigator team are achieved. The PN Manager consciously creates a culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the Patient Navigator Program and Access Solutions. The PN Manager reports to a Regional Program Lead and leads a team of Patient Navigators and Reimbursement Specialists.

Key Responsibilities/Accountabilities:

  • Assess the performance of direct reports and guide their continued development, while leveraging the strengths of each team member.
  • Plan and allocate resources to effectively accomplish the work to meet departmental productivity and quality goals.
  • Coach and develop direct reports in accountabilities & competencies and effectively manage performance issues to resolution.
  • Proactively identify compliance training needs, opportunities to improve and partner effectively to ensure proper training is administered.
  • Immediately address and resolve identified compliance concerns to mitigate risks and legal liabilities.
  • Identify and align team on organizational change management needs, plans and execute effectively.
  • Ability to coach and develop individuals with high-potential in problem solving, critical thinking, and decision-making abilities.
  • Business travel is required to support business needs.

Recommended Skills and Experiences:

  • Bachelor’s degree in a related field (e.g. business, finance, healthcare management, public policy) or equivalent experience; MBA or other related graduate level degree a plus.
  • 6+years of professional industry experience in healthcare/healthcare reimbursement, pharmaceutical, biotechnology or related, prior experience in therapeutic area preferred.
  • Previous management experience including a proven track record of leading teams, managing change, and developing talent.
  • Experience in areas of drug access and product reimbursement across all insurance coverage options.
  • A track record for consistently meeting or exceeding qualitative and quantitative targets and goals.
  • Proven ability to plan, prioritize and manage process changes.
  • Strong customer orientation/focus.
  • Solid influencing and communication skills, including ability to influence others without authority.
  • Experienced in creating collaborative and effective working relationships with internal partners/stakeholders.


  • Decision Making
  • Strategic Agility
  • Communication
  • Teamwork and Collaboration
  • Managing Change


Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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