Neurological Rare Diseases Area Care Team Manager - New York / Boston

New York, United States of America


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The Position

Rigorous and groundbreaking science has always been at the core of what we do at Genentech. Our R&D activities are focused on applying excellent science to discover and develop potential new medicines with the goal of becoming first-in-class or best-in-class therapeutics. Genentech has numerous molecules in Phase I, II and III clinical trials in neuroscience disease areas including but not limited to Spinal Muscular Atrophy (SMA), Huntington’s Disease (HD), Alzheimer's and Autism.  Additional information on Genentech’s neuroscience pipeline can be found here - https://www.gene.com/medical-professionals/pipeline Rare Diseases are common in neurology and due to the prevalence of neurological symptoms in rare diseases- of the estimated 7,000 known rare diseases that lead to significant morbidity and mortality in 25 million people in the United States, a third are thought to include a neurological component.

People with neurological rare diseases often wait for a long time for a correct diagnosis and treatment.  Although a limited number of orphan drugs are approved for neurological conditions, many orphan drugs are in development.  People living with a neurological rare disease and their caregivers are highly engaged in their treatment and with their communities via local advocacy chapters where they often attend meetings and events along with the HCPs. Our marketing team is working closely with our legal and compliance partners to ensure we are prepared to support our customers while engaging compliantly and consistent with our values. As we embark on this journey, we are seeking to build strong, customer-focused teams who will represent Genentech with integrity.

The Neurological Rare Diseases Area Care Team Manager (Front Line Manager) is responsible for leading a cross functional team whose responsibilities will be focused on supporting patient, caregivers, HCP and advocacy needs holistically within the community.  To ensure both clinical and access questions are compliantly addressed for the patient, caregivers and HCP accounts including other geographically aligned stakeholders ie.. social workers, genetic counselors, health systems etc. in order to provide safe and effective patient care.  Success in this role will, at times, require the Area Care Team Managers to balance needs of multiple products, stakeholders and team member responsibilities based on specific local account and geography needs. They will need to strategically manage their business opportunities, lead highly integrated teams while maintaining individual customer accountabilities.  The Field Incentive Compensation plan drivers include MBOs.

The Area Care Team Manager is responsible for leading and coaching their team of Patient Assistance Liaisons and Neurology Rare Disease Specialists:

Patient Assistance Liaison (aka PAL’s)

  • Builds trust in Genentech and compliantly provides information and support to patients, caregivers, and the Neuro RD community around them.  

  • The team will be focused on compliantly supporting patients’ clinical and access needs and caregivers as they seek information about their disease and potential treatment options.

  • They will work to minimize reimbursement barriers to GNE products for patients and providers.  

  • The FLM and PALs will cultivate collaborative and integrity-based relationships with local community stakeholders who serve patient and caregivers (Advocacy groups)

Neurological Rare Disease Specialist

  • Builds trust in Genentech and provides information and support to HCPs, health systems and the community around them.  

  • Understands needs of providers and works to compliantly provide on-label clinical information and services to help support safe and effective patient care

  • They will work to minimize reimbursement barriers to GNE products for patients and providers.  

  • Neurology Rare Disease Specialists support Brand Performance goals and have MBO evaluation

The FLMs lead their teams to support brand goals and targets by working closely with key business partners such as Brand Marketing, Sales Operations, and Commercial Training & Development, Access Solutions among others.

They may need to attend events and meetings during evenings and weekends.  This person is expected to prioritize these events and meetings in order to represent Genentech and support patients and caregivers in their communities.  While work hours are typically not to exceed 40 hours per week, flexible schedules to accommodate evening and weekend work will be operationalized

The candidate must live within their geography and in the contiguous US.  It is strongly preferred that the candidate lives near a major metropolitan airport.

Specific Responsibilities Include:

  • Represent Genentech within local neurology rare disease communities prior to launch and product availability during which they will build relationship with advocacy program managers/others at local advocacy chapters to help create a positive, trusted, and lasting presence of Genentech in community.  

  • The ACT Managers will represent Genentech in communities while assessing local community and business needs to inform hiring of a strong team

  • Introduces and represents Genentech at local community-based and chapter-related events (e.g., walks, exhibits, education events, chapter meetings, etc.) and as appropriate at national community events, often on weekends and evenings.  It is expected that this responsibility will greatly reduce, yet continue to some extent after hiring a full-team due to interest and need to support larger events with more than one Genentech representative

  • Serves as a local point of contact for patients and caregivers who opt into relationship with Genentech, meeting directly with patient/caregivers as needed to address questions about Genentech and unbranded disease education as approved for use in period prior to launch and on-boarding of full team

  • Communicates proactively with internal partners/ stakeholders regarding the internal/ external reimbursement landscape.

  • Works with internal partners/stakeholders to develop and track MBOs of team to enable efficient & effective tracking of progress and results from implementation of reimbursement strategies, plans and tactics

  • Work with the Brand and Planning managers on Access Solutions strategies and tactics to support the team

  • Meets and communicates with relevant external societies

  • Assesses, analyzes, recommends, prepares and implements appropriate business plans that will support brand goals and ensure performance goals are achieved.

  • Cascades area operating budgets and workforce plans to the territory levels to ensure optimal workforce representation and alignment to meet assigned financial and other brand goals and targets.

  • Works with manager, peers, team members and/or other partners/stakeholders to continually assess area strategies, plans and incremental activities.

  • Leads the team overall to regularly identify new/enhanced or extended opportunities to increase field performance in the assigned area or beyond.

  • Ensures field operations are aligned with Neuroscience Marketing and that team members have all marketing-related materials, appropriate to their roles and responsibilities, in a timely manner. Ensures area team compliance with materials' guidelines and direction.

  • Works closely with Commercial Training & Development to help develop programs/offerings, as well as ensure compliant participation among team in appropriate training & development programs and other opportunities.

  • Has customer responsibilities as appropriate with speakers, KOLs, SPs, Congresses etc.

  • Partners as appropriate across all field team members within assigned area of responsibility to ensure positive customer experience

  • Hires, develops and oversees the work of direct and indirect reports.

  • Complies with all laws, regulations and policies that govern the conduct of Genentech activities and consistently demonstrating high ethical and professional standards with all customers and business

Key Competency Profile:

  • Feedback and Coaching

  • Teamwork and Collaboration

  • Inspiring and Influencing

  • Strategic Agility/ Navigating Ambiguity

  • Technical and Business Expertise

  • Innovation

Demonstrate Leadership Commitments:

The selected candidate should be able to demonstrate that they strive to lead by example, consistently demonstrating our values of Integrity, Courage and Passion. This means:

  • I take a genuine interest in people.

  • I listen carefully, tell the truth, and explain “the why”.

  • I empower and trust people to make decisions.

  • I discover and develop the potential in people.

  • I strive for excellence and extraordinary results.

  • I set priorities and simplify work.

  • I congratulate people for a job well done.

Qualifications and Experience:

  • Bachelors Degree

  • MBA or other related graduate-level degree is preferred

  • Average of 8 or more years' work experience

  • A minimum of 3 years' previous field management experience in a traditionally-structured franchise in the pharmaceutical, biotech, or related industry

  • 2 years or more previous experience in product marketing or similar experience in the pharmaceutical/biotech/or related industry is strongly preferred

  • Previous account management or other Managed Care experience is a plus

  • Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals

  • Previous direct to patient, clinical education or rare disease experience strongly valued

  • Previous experience in completing and implementing attainable divisional-level business plans

  • In addition to passing Genentech's background screening, the employee must submit to and pass additional background screening as required by some institutions and health facility sales accounts (additional screening requests may include but are not limited to background checks, immunization, TB, HIV, hepatitis, and drug screening)

  • Business travel, by air or car, is regularly required

Important Note:

This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role.  As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.


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