Taiwan - Field
Taipei City, Taiwan
Main Tasks & Responsibilities:
- Carries out day to day routine repair/maintenance instrument work. 日常儀器維護和維修工作。
- Installs equipment at customer's facility to ensure full functionality according to specifications. 在客戶便利時安裝儀器，確保依據說明書實現所有功能。
- Sales of Service Contracts. 勞務收入契約。
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. 協同工程部，客戶服務及其他人員解決問題，加快維修進度。
- Maintains records of performance reports. 維護服務報告記錄。
- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. 通過現場調查，工程變化和整體產品知識創造服務手冊和報告。
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. 對員工，客戶及經銷商進行安全操作儀器的培訓和技巧的展示。
- Assists in the yearly budget exercise for Technical Service. 協助技術服務部的年度預算。
- Management of spare parts 零配件的管理。
- Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints. 透過澄清客戶的詢問與投訴，與客戶互動以解決產品或服務之問題。
- Reporting and communicating problems with global service center of respective BA to determine the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. 與各BA之全球服務中心匯報及溝通問題，以確認問題原因、加快更正或調整，及後續追蹤以確認必要之糾正措施的決定和執行。
- Timely report customer complaints/problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions to fulfill customer needs.
Education 教育背景 :
Minimum qualification required is diploma in Electronic Engineering, Mechanical Engineering or Biomedical Engineering. 電子電機, 機械, 或醫工大專及以上學歷
Specific Knowledge & Skills 專業知識與技能 :
1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 解決實踐操作問題及各種突發事件。
2. Able to handle computer Operating System such as Window NT and DOS.熟練操作電腦
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