Sample Shipping Analyst, Site Services

South San Francisco
California, United States of America

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The Position

Position Title:  Export Sample Shipment Analyst     

Reports To:      Manager Sample shipment Hub

Location:      South San Francisco, CA         

Organization:   Site Services

Position Summary:


Customer service is a primary requirement for this position with good verbal, written and problem solving skills coupled with a people based approach to solving complex problems related to Export of sample shipments.

Reporting to the Manager of Sample shipping hub, the Export sample shipment analyst (Analyst) is responsible to direct and manage all activities related to sample export operations.  This includes planning, scheduling and routing exports from Genentech, Inc. The Analyst maintains compliance with federal and foreign regulations governing the shipment and documentation of exported samples. The Analyst will work cross functionally with Customers, Logistics, Legal, Regulatory, Procurement, Finance, shipping/receiving sites and supplier. The Analyst is the key interface to provide broker clearance instructions and all required documentation for export shipments. The Analyst will create export documentation or generate system documentation for shipments exported under Genentech, Inc. under the direction of the Manager of the central sample shipping team. In addition, the analyst will provide timely product export classifications under the Export Control Classification Number (ECCN), Harmonized Tariff Schedule and Schedule B. The Analyst may assist in maintaining classification codes in appropriate databases and SAP.

R&D sample shipments are the Analyst’s primary focus. This includes all Genentech Inc. sanctioned transportation modes, shipping systems, temperature ranges, exports.

The analyst supports transport-related activities from forecasting of requirements until payment of freight bills. The role acts as point of contact for discrepancy management and provides inputs to change records, technical assessments, root cause analysis and corrective/preventive actions.


Key Accountabilities / Responsibilities:

  • Stay current in US trade laws and Customs regulations as well as in established Roche global standards.
  • Primary interface and subject matter expert to internal business partners, on operational matters concerning  export from the United States.
  • Execute day-to-day activities within established Roche/Genentech policies and procedures, ensuring company’s goals, objectives and commitment to compliance are being are met.  Including amongst others:
  • Manage daily air freight and trucking operations with sites/functions and LSPs
  • Resolve day-to-day logistics issues and moderate between stakeholders/LSPs
  • Perform cause/remediation discrepancy assessments.
  • Support LSP management and contribute to carrier performance reviews
  • Provide logistics subject matter expertise to projects and initiatives
  • Ensure correct and timely payment of freight bills from LSPs
  • Handle freight payment exceptions and identify patterns and incorrect SSI rules
  • Serve as operational escalation level for sites/functions and LSPs


  • Plans and coordinates global transportation activities to ensure on time, damage free, compliance and cost effective delivery of samples.
  • Assigns export classifications (EAR99/ECCN#), Harmonized System (HS) Codes and Schedule B numbers required for exportation of all Genentech Inc. samples.
  • May assign the Harmonized Tariff Schedule (HTS) product codes and FDA codes required for importation of products and shipments. 
  • Responds to internal customers on requests for proper classification, Country of Origin and customs valuation.
  • Receives monthly transportation reports and provides analyses as required. Sets up data for Key Performance Indicator (KPI) reporting for LSP’s. Runs ad hoc reports to be used for various analyses.
  • Uses monthly metric reports to identify service improvement and cost reduction opportunities. Recommends and helps implement adjustments to processes to optimize spend and transit time (in partnership with LSP Manager.)
  • Maintains all records related to shipments he/she is involved in. Is responsible for record-keeping for export operations.
  • Identifies and drives process improvements.
  • Responsible to bring forth process improvement and cost reduction ideas for evaluation
  • Participates on project teams as requested.
  • EHS reporting and analytics as required.

Logistics Management

  • To choose the right combination of courier & service level for each sample shipment based on a comparison of costs / timelines / risks etc. 
  • To select the optimum transportation route for each shipment based on discussions with vendors
  • To optimize the costs while trying to balance the delivery timelines for shipments
  • To manage the relationships & communication with various couriers
  • Ensuring performance comparison for various vendors based on service quality / costs 
  • To ensure international logistics documentation is in place for each shipment (airway bills / labels / packaging lists etc.)       

Education, Skill & Competency Requirements:

The Analyst will demonstrate strong knowledge of the US trade laws and customs regulations specific to the types of exports expected from a research site and biotech manufacturer/distributor.   The successful candidate will possess the following:

  • BS or BA degree and at least 5 years in an import/export position or 3+ years with Masters.
  • For Export Analysts, a solid knowledge of customs regulations and Export Control policies.
  • Excellent verbal/written communication and presentation skills. 
  • Strong track record of collaboration, relationship management and influencing skills.
  • Strong planning, organization, and time management skills. Must be detail oriented.
  • Ability to work independently; must be a self-starter.
  • Strong customer-focus including timely follow up and ability to prioritize responses.
  • Problem solving and analytical skills, with ability to anticipate problems, recommend and implement solutions.
  • Applying Technical Expertise – stays current on laws and regulations, communicates to stakeholders.
  • Business Knowledge – understands risks related to import and export compliance and can clearly articulate the business/financial impacts.
  • Collaboration and Teamwork – influences others to develop SOPs to comply with corporate policy. IATA DG certification and good working knowledge of TSA is an advantage.
  • Strong operational knowledge required.
  • Planning and organizational skills required.
  • Excellent customer service, communication, facilitation, collaboration and problem-solving skills.

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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