Foundation Specialist (South San Francisco)

South San Francisco
California, United States of America

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The Position

* Multiple Positions Available 

The Foundation Specialist evaluates patient eligibility for Genentech Patient Foundation (GPF) and coordinates shipments of Genentech products to patients within program guidelines.

The Foundation Specialist is an Individual Contributor who reports to an Access Solutions Supervisor.

Key Responsibilities/Accountabilities:

  • Provides customer focused support to patients and providers.
  • Works collaboratively with peers to move casework forward.
  • Assists patients and providers in enrollment process for assigned products.
  • Evaluates patient eligibility across key criteria and communicates determinations.
  • Coordinates delivery of Genentech product following all shipping policies and procedures.
  • Actively supports product launches, line extensions, and formulation changes.
  • Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.
  • Periodic mandatory overtime throughout the year is required in Genentech Patient Foundation. This may include, but is not limited to, high referral season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. May include weekends as needed

Recommended Skills and Experiences:

  • Bachelor’s degree is preferred or equivalent experience.
  • A minimum of 3 years reimbursement experience is preferred.
  • Knowledge of the managed care industry, including government payers.
  • Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).
  • Understands reimbursement/funding resources and how to access these resources.
  • Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.
  • Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.
  • Demonstrates effective problem solving and excellent customer service.
  • Exceptional attention to detail.
  • Able to work effectively under pressure and prioritize tasks.
  • Able to follow written Standard Operating Procedures.


  • Managing Change
  • Teamwork and Collaboration
  • Achieving Results

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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