Medical Operations Manager – Respiratory USMA

South San Francisco
California, United States of America

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The Position

Enable Respiratory medical networks in medical affairs to deliver medical progress for patients through operational excellence

Key Responsibilities:

In this role, the Medical Operations Manager will be expected to perform one or more of the following responsibilities depending upon areas of expertise or assignment to specific activities, molecules, therapeutic areas, or departments:

  • Lead teams through medical activity planning, prioritization, conflict resolution, problem solving and risk management by providing facilitation, guidance, frameworks and/or methods that drives results
  • Active facilitation of meetings, forums and other activities to enable progress and delivery of objectives
  • Strengthen connectivity and transparency through coordination of information flow in partnership with the Network of Scientists, synthesizing and disseminating communication of work product, squad and core activities to the USMA network
  • Support network health through organizational alignment, facilitating business unit, disease area and/or product portfolio level management of activities (tracking of work product and core activities, tracking releases/iterations, finances, risk mitigation)
  • Catalysts for the USMA network, accountable for proactively identifying and removing barriers, realizing efficiencies and addressing evolving needs of the business
  • Streamline and/or remove complex, burdensome or redundant processes
  • Identify and create additional infrastructure where needed
  • Stewards of change management (e.g. agile / scrum experts)
  • Provide agile coaching
  • Teach agile mindset and scrum supportive tools and rituals
  • Manage planning and ongoing tracking of resources and finances that enables Network/Team Leads and Work Product Owners to appropriately resource activities and provides appropriate financial line-of-sight to the business
  • Manage business processes (contract process management, advisory board planning, congress planning, launch planning, etc), providing guidance and support to USMA
  • In collaboration with the Network of Scientists, define and execute aspects of scientific congress activities including but not limited to; medical/pipeline booth coordination and content/materials development, strategy development, relationship management, review of the scientific assets and post meeting follow-up.
  • Maintain an in-depth knowledge and understanding of relevant therapeutic area strategies, tactics and ways of operating
  • Actively participate and contribute to relevant communities of practice
  • Act as a guardian for high standards of compliance, ethics and safety; putting the customer (patients, HCPs) first

Competencies identified for success:

  • In depth knowledge and experience in product development, drug commercialization and healthcare/market landscape
  • Exceptional facilitation skills, driving teams to effectively solve complex problems, resolve conflict and/or make decisions that drive the business forward
  • Strong interpersonal, partnering and influencing skills; can effectively and quickly establish rapport with all partners and stakeholders and influence without authority
  • Natural collaborator, ability to form strong relationships at all levels and promotes a culture of openness and trust
  • Excellent communication and presentation skills, highly effective at summarizing information and tailoring messages towards a specific audience
  • Ability to simplify complex issues into understandable terms for the team and translate into action
  • Strong negotiation skills: can drive discussions and decisions toward desired results or resolution
  • Ability to effectively prioritize and manage multiple priorities
  • Strong organizational and project management skills
  • Demonstration of flexibility and an agile mindset - Ability to adapt in a regularly changing environment
  • Strong business acumen: ability to integrate knowledge of pharmaceutical industry and drug development in development of strategy and plans, key competitors and marketplace factors/dynamics and assess impact to strategy, plans, activities
  • Enterprise mindset: ability to embrace and believe in Genentech’s operating principles
  • Financial acumen: proven abilities for effective planning and resource management
  • Analytical and problem-solving capabilities and skills. Has demonstrated the ability to anticipate and solve problems of moderate complexity and scope e.g. evaluate, interpret and present complex data

Roche Competencies

  • Achieving Results
  • Innovation
  • Strategic Agility
  • Leadership
  • Teamwork and Collaboration
  • Communication
  • Managing Change
  • Inspiring and Influencing


  • PharmD, PhD, MBA or other advanced degree is preferred
  • 2 or more years relevant experience in the pharmaceutical/biotechnology is required
  • Working knowledge of drug development/medical affairs is required
  • Strong Financial management knowledge and/or budget administration experience is strongly preferred
  • Proficiencies with various project management systems and software/programs is a plus
  • Proven track record of meeting or exceeding objectives and goals
  • Proven ability to manage multiple tasks to conclusion, on time and without compromising quality
  • Track record of effectively working within a highly matrixed organization and cross functional teams and collaborating with others internally  and externally
  • Business travel, by air or car is required for regular internal and external business meetings

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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