Senior Business Operations Leader, Personalized Healthcare (PHC) - Data Science

South San Francisco
California, United States of America

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The Position

The Position

Position Summary:

Personalized Healthcare (PHC) creates opportunities to improve outcomes for patients today and in the future. The Product Development Personalized Healthcare (PDP) function aims to drive Roche enterprise transformation across the Pharma value chain by

  • Accessing meaningful data at scale (high-dimensionality datasets with longitudinal clinical trial data, real-world data, whole genome sequencing, transcriptomics, immune system profiling, anatomic and pathology imaging data, and digital health data)
  • Applying advanced analytics to accelerate insight generation
  • Feeding forward insights re: disease activity/disease characterization to inform research and development decisions which improves our internal productivity and provides evidence to inform external decision-makers including patients, healthcare providers, governments, regulators and public and private payers.

As a Business Operations Leader (BOL) you will report to and work in close partnership with the Head of the Business Management Office. You will be working in a hybrid role -- part Project Management and Business Process Management attuned to the emerging functional needs. In all cases, we look to you to provide strategic counsel in the form of thoughtful input and insights, foster a collaborative team environment that excels at leveraging diversity of thinking and expertise, apply design-thinking to challenges encountered, and disciplined delivery to project/operational assignments. You will help define and operate functional solutions to achieve PDP value delivery and business objectives.

Primary Accountabilities and Responsibilities

Business Manager to guide leadership team, committee, network or other forum decision-making and achievement of shared business objectives set by senior managers and executives.

  • Thoughtful planning: Gather and analyze data and solicit senior management input to determine what is needed and desired; Leverage “SMART” goal setting; Implement strong project management of critical path activities to set teams up for success to achieve near-term and long-term objectives; Design, prepare for and effectively facilitate team meetings and/or interactions (agenda setting and outcomes and action item management)
  • Decision-making: Introduces fit-for-purpose decision-making framework appropriate for the urgency, complexity of business context; Eliminates obstacles to decision making
  • Relationship Building: Builds and maintain positive, trust-based working relationships with key stakeholders; Partner with colleagues to design required solutions to address identified gaps and emergent business needs
  • Communications: Design and implement communication plans targeting relevant individuals in the organization – individual contributors, management/sponsors and external stakeholders
  • Continuous Learning & Improvement: Promotes organizational learning from risk taking; Fosters supportive environment to achieve change imperative; Builds in a feedback loops to monitor leadership team/committee/network or forum “health” and take steps to improve interaction/dynamics

Act as lead for functional operations lead and/or project manager for functional capability development or improvement projects

  • Needs Assessment: Gather data and solicit senior management input to determine what is needed for functional and portfolio-enabling operations
  • Solution/Project Definition: Partners with the function’s Leadership Team to align on scope and desired outcomes for projects and/or functional performance objectives
  • Leadership: Lead coordinated, thoughtful, fit-for-purpose solutions for both operations and projects; Facilitate, influence teams and individuals to advance the business to achieve stated objectives; Actively shape business process or technology solutions & strategies to improve the likelihood of successful embedding into and acceptance by the organization
  • Goal/Value Tracking: Has system awareness of what drives value for Pharma; Leads thoughtful planning, tracking and communication of functional/non-molecule specific goals to ensure transparency and business impact.
  • Agility: Incite and inspire others to seek sustainable and innovative solutions and alternatives; Continuously integrate organizational priorities and challenges into planning and execution of functional solutions/service delivery; Flexibly adapt operations, project delivery and advisory services with the needs of the business


  • Business excellence: Possesses system awareness of what drives value for Pharma in order to appropriately prioritize competing business needs; Develops efficient processes/approaches for the team based on business knowledge and proactive collaboration with others to get things done
  • Collaboration: Applies curiosity and practices continuous learning to effectively collaborate within and across multiple organizations and with stakeholders of various background and skill sets; Skilled in creating a respectful and collaborative team/group environment that pursues truth and effective performance; Contributes actively to group learning from both success and failures
  • Communication: Able to simplify a complex set of components into a simple, effective message; Proactively determines communication needs and implements change messaging and reinforcement interventions; Possesses strong executive presentation skills and writing skills
  • Initiative: Able to define priorities and focus on areas that add value; Self-motivated and disciplined to deliver results; Asks for feedback to continuously improve own work and that of the group; Finds ways to scale their assignments to make space for growth opportunities
  • Influencing: Demonstrated skills in persuading senior leadership on strategy, initiatives implementation and decision-making; Possesses a strong self-awareness to influence in varied situations and with various levels in the organization to achieve business objectives; Has a track record of achieving outcomes that advance the business
  • Problem solver: Knows how to apply design thinking and problem solving frameworks; Demonstrates an ability to work in unstructured and ambiguous environments; Demonstrate ability to develop and present sound proposals and recommendations; Brings experience in implementing and embedding solutions, not just information-gathering to management.
  • Leadership: Understands the impact of own actions to the business; Takes full accountability for their work; Speaks up and volunteers to lead new work scope to support team and function effectiveness; Role models Roche Leadership Commitments and Product Development Behaviors


Business Operations Leader

  • Advanced degree preferred in business, life sciences, or related disciplines
  • 10+ years in multi-disciplinary experience in the pharmaceutical/biotechnology academia/industry
  • 5+ years proven availability to lead large-scale, complex projects –programs in a fast paced dynamic and matrix environment
  • Significant experience in transforming and successfully introducing change
  • Large-scale budget management
  • Ability to travel internationally as needed, less than 10%


Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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