Associate Director, Records and Information Governance and Operations

South San Francisco
California, United States of America

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The Position


The Associate Director Records and Information Governance and Operations sets the vision and leads the records and information management program in Genentech’s Coremap Group (GCG). The Associate Director is a strategist, thought leader, and authority who establishes governance and oversees operations necessary to manage Genentech’s information assets. 

Key responsibilities for this role include policy, compliance, training, and operations.

Specific responsibilities include:

  • Being a thought leader on managing information and evolving the Genentech records and information management program
  • Developing and implementing records and information policies, procedures, and retention schedules, and contributing to the development of a global classification
  • Designing and promoting policies and practices to protect data and information assets and vital records
  • Managing  vendors and budgets for outside services for records and information operations such as offsite records storage, scanning and indexing services, etc.
  • Designing and leading a records and information assessment program to evaluate compliance, overseeing regular assessments of the program, and monitoring program effectiveness utilizing benchmarks
  • Establishing standards and workflows for transferring electronic and paper records and information due to internal reorganizations, mergers, acquisitions, or divestitures and overseeing the transfer of records
  • Identifying content to include in records and information training and communications and maintaining education program content
  • Establishing and maintaining standards on long term storage formats of electronic information
  • Representing department on internal committees as needed
  • Championing the Records and Information program to management and local and global stakeholders to heighten their awareness, understand business needs,  and garner support for initiatives
  • Setting  team objectives so that employees are clear on their roles and responsibilities
  • Actively investing time to get to know his/her employees, including understanding what motivates them to perform at their best


Education and Experience

  • Candidates must have a Bachelor’s degree (information science background is preferred); graduate degree in information science or  computer science is preferred
  • 7-10+ years of records and information management and governance experience in a corporate setting
  • 7+ years of leadership experience in records management, preferably within a life sciences business
  • 5+ years of experience as an effective manager is required.

Skills and Knowledge

  • Demonstrated experience resolving challenging records management issues and proven ability to deliver sound, clear, practical advice in a corporate business setting
  • Exceptional problem solving skills and ability to formulate innovative solutions that demonstrate both strategic and tactical thinking
  • Outstanding ability to organize, prioritize, and execute programs
  • Strong leadership and motivational skills with demonstrated ability to lead and influence effectively in a matrix environment
  • Ability to understand the organizational culture, to build coalitions at all internal and external levels
  • Proven experience in leading organizational change
  • Proven experience in staff management, coaching and career development
  • Excellent judgment and interpersonal skills, consensus and relationship building
  • Outstanding communication skills, both verbal and written
  • Understanding of regulatory, legal, privacy, security, technology, and market trends that impact records and information management
  • Ability to work with IT to understand technology related to records management and to convey records management requirements to IT
  • Project management experience, familiarity with validated systems and testing a plus
  • Experience with data mapping and migration

Certificates, Licenses, Registrations Preferred

  • Information Governance Professional (IGP) Certification highly preferred
  • Certified Records Manager (CRM) ICRM
  • Certified Information Privacy Professional (CIPP) (IAPP)
  • Electronic Records Management Master (ERMm) (AIIM)
  • Enterprise Content Management Master (ECMm) (AIIM)


  • Ability to travel nationally, and limited international trips

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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