Management Associate, Personalized Healthcare (PHC)

South San Francisco
California, United States of America

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The Position

Considering local candidates only

Position: Management Associate

Position Summary:

Personalized Healthcare (PHC) creates opportunities to improve outcomes for patients today and in the future.  The Product Development Personalized Healthcare (PDP) function aims to drive Roche enterprise transformation across the Pharma value chain by

  • Accessing meaningful data at scale (high-dimensionality datasets with longitudinal clinical trial data, real-world data, whole genome sequencing, pathology imaging data, and digital health data)
  • Applying advanced analytics to accelerate insight generation
  • Feeding forward insights re: disease activity/disease characterization to inform research and development decisions which improves our internal productivity and provides evidence to inform external decision-makers including patients, healthcare providers, governments, regulators and public and private payers.

    As a Management Associate you will report to and work in close partnership with the Head of the Business Management Office or Project Management Office and colleagues in the Business Operations organization.

  • You will provide key administrative and logistics support to multiple stakeholders simultaneously.
  • You are a pragmatic and proactive owner of certain administrative processes involving collaboration with global peers to ensure and continuously improve operation of administrative support processes.
  • You are adaptive and a fast learner who can take on project coordination assignments in partnership with BMO and PMO colleagues.

Primary Accountabilities and Responsibilities

  • Event Management: Manages in-house (site/function) TCs/VCs/All-Hands and offsite meeting logistics planning; Coordinates office moves
  • Process Management: Works independently with strong organizational and proactive approach to work; Manages administrative processes for the sub-function (candidate interviews, travel/accommodations within travel policy, expense reporting, office supply ordering, information tracking, content management on relevant portals/sites, , oversight of  contracts and financial cross-charges, procurement such as software ordering, and new hire logistics onboarding)
  • Service Provider Management: Vendor transaction/documentation support
  • Quality & Compliance Management: transaction processing to support healthcare provider interactions (iHCP); Trouble-shooting people and training management systems (e.g, PharmaRes, LMS/LSO)
  • Resource Management: Manages complex calendaring, coordinates department activities, tracks site spend and expenses that should be cross-charged to projects or other functions
  • Communications/Change Management: Exercises discretion with sensitive/confidential information; Acts as knowledgeable go-to person for administrative/operational guidance; Assists with formatting or editing slides and departmental materials/posting of functional documents
  • Project Coordination: Tracking implementation plan progress and actions and issue management associated with specifically assigned projects.


Business Excellence

  • Contributes solutions that streamline efficient operation of the PDP function; Acts as go-to person for administrative & operational guidance; Good at developing prioritization of own work queue to get things done


  • Applies curiosity and continuous learning to achieve deliverables efficiently and effectively; Skilled in establishing a respectful and functional team with clear roles & responsibilities; Contributes to group learnings from success and failures. 


  • Exercises discretion with sensitive confidential information; Produces well-organized and timely responses via e-mail.; Simplifies messages to achieve effectiveness in both written and oral communications; Proficient in creating non-technical presentations; Effective communication with business partners


  • Achieves impact for the PDP function; Shares their plans and follows through on commitments made; Able to define priorities and focus on areas that add value; Initiates deliverables without complete instructions/scope; Self-motivated and disciplined to deliver results.  Asks for feedback to continuously improve own work and that of the group


  • Demonstrated skills in negotiating requests/deliverables to achieve desired end outcomes and balance work efficiently; Effectively influences PDP business partners and management


  • Demonstrate ability to gather, verify and analyze data to support group’s data-driven decision-making; Reliably solves for significant administrative and logistical problems


  • Learns about corporate strategy and PD agendas through project assignments; Understands Pharma and PD strategic objectives; Manages accountability for their work maximizing value for PDP; Speaks up and volunteers to lead new work scope to support team effectiveness


  • University/ college degree
  • 5+ years experience working in an administrative capacity providing support to more than 5 managers
  • 3+ years’ work experience being agile and adaptable in order to keep up in a fast-paced, dynamic work environment
  • Experience and expertise in problem-solving, operational excellence and stakeholder management
  • Proficiency in using with Microsoft Office Suite and Web-based systems --Google suite, Web-ex and in-house web-based systems very helpful (e.g., PlanSource, Concur, SAP, etc.)
  • Experience working with multi-cultural teams and/or global (multi-site) is highly preferred

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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