Support the Roche HR knowledge management processes at regional and local level.
Focus areas include:
Details of the Role
1.Content management in line with our KM strategy
✓ Acting as a single point of contact (SPOC) for regional Content Owners for creating/ updating/ archiving content in KM solution; troubleshooting, roll-out related tasks; trigger any localized changes due to the impact of policy and procedure changes
✓ Publish new or updated documents as per regional/local plans
✓ Share information with the operations teams about new functionalities, processes and guidelines
✓ Provide Content Owner Trainings
2.Governance on local records management framework
✓ Deliver COREMAP training to newcomers
✓ Represent HR Support Solutions in local COREMAP activities
✓ Support records purging activities in HR Information solutions
3． Supporting the global KM process design & change process
✓ Represent SSC in HR Support Solution KM community
✓ Contribute to KM strategy definition, process and solutions design activities, including testing
✓ Responsible for ensuring regional requirements are defined and embedded in global processes and solutions
✓ Validates and shares with other KM colleagues from HR Support Solutions network regarding re-use of existing information, process improvements or innovations
4． Continuous improvement and projects
✓ Using statistics (analytics) on content usage to drive continuous improvement
✓ Shares results with relevant teams and facilitates proactive idea generation to improve content and/or user experience
✓ Makes recommendations for enhancements to training materials as needed to enhance the overall customer’s experience.
✓ Participate in business verification activities for projects or upgrades impacting the Knowledge Management solution landscape
✓ Upon need participate in HR Support Solutions Network projects and squads.
Who you are
You bring the following skills and competencies:
Core capabilities include:
Other capabilities & skills critidal to the role:
A solid understanding of Shared Service Center Processes and environment
Experience in streamlining processes and eliminating waste; Work hard but smart.
Experience with HR processes & expertise are beneficial
Influencing and consultative skills
Experienced and efficient handling of standard IT-applications, preferably Google suite
Fluent in written and spoken English, mandarin would be beneficial
Bachelor Degree or above
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
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