Senior Trainer – Managed Care and Access Training

South San Francisco
California, United States of America

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The Position

*3 positions available

The general purpose of this role is to develop and execute a training curriculum to assigned functional areas (Managed Care and Access) in CMG. This role will apply in depth knowledge of a specific area and work cross-functionally and cross-portfolio to facilitate trainings and deliver relevant training materials.

The position will work within a core learning and development support team made up of managers, program trainers, project managers and administrative staff. These teams work closely with internal and external partners/stakeholders to ensure alignment of training programs with organizational objectives.

Key Accountabilities:

  • Create and deliver training programs that drive role effectiveness for the targeted audience across CMG.
  • Identify and effectively manage stakeholder relationships while leveraging internal resources to collaboratively develop training programs.
  • Serve as a strategic partner with the functional unit by identifying current gaps in training content and strategy, creating implementation plans and managing stakeholders throughout the process.
  • Refine existing training curriculum to align with evolving business priorities and create efficiencies across the organization.
  • Analyze, design, develop and evaluate training solutions including interactive instructor-led courses, self-instruction, online learning, job aids, pull-through and other performance-based solutions.
  • Recommend and develop assessment and measurement strategy including reporting.
  • Develop specific 90 day plans, 1-year and 3-year training plans that link to the strategic goals of stakeholders.
  • Complete all compliance training requirements. Reinforce with team the importance of adhering to compliance policies.
  • Raise questions proactively and seek advice as needed.
  • Lead, act and live our Operating Principles in all aspects of work

This senior level trainer:

Is expected to demonstrate a higher level of leadership, impact and experience than what is expected in the Trainer role. They are expected to:

  • Assist with on-boarding new team members and consistently mentor CMG Training & Development employees.
  • Be involved in higher-level stakeholder management.
  • Utilize expertise and experience to support Genentech stakeholders.
  • Demonstrate ability to act with greater autonomy and leadership in developing and delivering training and executing stakeholder management.

Key Competencies:

Strategic Agility

  • Links development activities to the mission and vision of the organization
  • Thinks ahead and creates strategies to address future needs
  • Adapts to changing, organization-wide circumstances

Inspiring & Influencing

  • Understands the formal and informal structure of the organization
  • Navigates organizational politics and culture
  • Structures arguments or points by appealing to logic and emotions of audience

Achieving Results

  • Is goal-directed, persistent; driven to achieve objectives
  • Holds self and others accountable for results
  • Aligns behaviors to support the goals


  • Reads verbal and non-verbal cues of others
  • Uses appropriate methods or approaches to communicate with others
  • Keeps others informed

Decision Making

  • Thinks through problems clearly and logically
  • Gathers information necessary to make decisions
  • Makes decisions even when all information is not known

Teamwork and Collaboration

  • Cooperates and supports colleagues to be successful
  • Provides and solicits input and information
  • Establishes and leverages relationships

Technical and Business Expertise

  • Is acknowledged as an expert in the organization and acts as an advisor to those within and outside of CMG Training & Development
  • Understands the challenges faced by Genentech and creates programs to address the same
  • Relocation assistance is being provided

Qualifications & Experience:

  • Bachelor’s Degree is required; Graduate level or higher degree is preferred
  • 7 or more years’ work experience in biotechnology or pharma is required
  • Previous Account Management, Field Sales Leadership or B2B sales in the healthcare industry preferred
  • Business travel by air or car is required for regular internal and external business meetings

Operating Principles

  • I put the patient first, always.
  • I am tenacious in meeting customer needs.
  • I act on behalf of the whole company, not just my team.
  • I am inclusive.
  • I build a culture of trust.
  • I grow my capabilities to increase my impact.
  • I have a bias for action.
  • I am accountable.
  • I use time and resources to create the most impact.
  • I act with integrity.


Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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