California, United States of America
Therapeutic Area Manager (TAM): HAWAII location. No Relocation Provided
Customer Engagement Model
From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.
In order to achieve our vision of delivering ever better health outcomes for patients while lowering overall healthcare costs, we are reinventing our customer engagement model. We started on this journey by listening to our customers, and learning from leaders in customer service in other industries. We learned customers are inundated with information on new treatment options. They’re overwhelmed by industry professionals vying for their time. We learned they are also focused on better outcomes at lower costs. And, we learned we are uniquely positioned to partner with many stakeholders across the healthcare system to achieve this goal.
In our new customer engagement model, we are bringing the full value of our portfolio to where healthcare is delivered - locally. No longer will a national strategy supercede local needs.
Each ecosystem has been designed around how patients receive care across the country. The ecosystem team will work together to better understand the needs of the ecosystem and put plans in place to address the needs, as well as identify partnership opportunities to advance our shared goals. And, every leader in our new customer engagement model will add direct customer accountabilities to their leadership responsibilities. We believe this is key in maintaining our customer focus and ensuring our model adapts and flexes over time.
As a member of the ecosystem team, you will be able to fully leverage your skills and capabilities alongside the full Genentech portfolio and our rich and robust pipeline. And, the simplicity of our model allows you to do more for your customers and patients, focusing on what is needed locally while also leveraging best practices from other ecosystems.
Join us as we strive to deliver ever better health outcomes for patients, lower overall healthcare costs and reinvent customer engagement in our industry.
The Therapeutic Area Manager (TAM) is integral to successfully delivering this vision, working closely with healthcare providers. The TAM deeply understands the specific needs of healthcare practitioners in their therapeutic area to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care.
The TAM is empowered to own the business for their TA within the ecosystem and to optimize as appropriate; focused on improving the customer and patient experience across the care continuum. They will leverage other ecosystem and organization experts to provide customers with the information they need about products to make decisions that support enhanced patient outcomes, and to influence the ecosystem business strategy. The TAM will represent all relevant products and indications within the designated Therapeutic Area.
In alignment with the ecosystem and customer strategic plan, the TAM is accountable for driving on-label clinical demand to ensure HCPs identify the right medication for the right patient.
In addition, they are responsible for collecting ecosystem insights and trends and being a primary conduit between an ecosystem, the Squads and marketing to support the national strategy at a local level. The TAM will represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials.
Serve as primary point of contact for their therapeutic area for their customers in the ecosystem. Address and identify opportunities for pulling through ecosystem and TA squad strategies at the point-of-care
Apply strong understanding of the specific needs of healthcare practitioners and mobilizes ecosystem and organization experts to partner with customers to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care
Contribute to the development and execution of customer account plans for target accounts to deliver maximum impact opportunities and business goals
Deliver education to HCPs regarding product information, appropriate use, and dosing and administration based on FDA approved product information and formulary/pathways/guidelines (e.g. one on one interactions, in-services, identification of opportunities for peer-to-peer programming, etc.). Effectively triage to USMA experts as appropriate
Address product acquisition (contract awareness, etc), and address supply matters through coordination of distribution issues, and managing spoilage and returns
Ensure product access to provide proactive (and de-identified) education on patient assistance, reimbursement resources. Triage to HD and FRM as appropriate
Keep abreast of customer and healthcare industry trends. Initiates development actions to constantly adapt and grow capabilities to increase impact
Represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials
Lead, act and live our Operating Principles in all aspects of work
Scientific or clinical degree, Bachelor’s degree level at minimum
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required
4 or more years experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
Ability to work in an ambiguous environment undergoing transformation is a strong plus
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Self starter; ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
Understanding of external laws, codes and company policies that apply to the healthcare industry
I put the patient first, always.
I am obsessed with meeting customer needs.
I act on behalf of the whole company, not just my team.
I am inclusive.
I build a culture of trust.
I have a growth mindset.
I act with urgency.
I am accountable.
I radically simplify and prioritize for impact.
I follow the science.
I build our reputation.
Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.
This is a field-based position and overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
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