South San Francisco
California, United States of America
Target Start Date: 6/2/2020
Target End Date 6/4/2021
Overview: At SSF Onsite Support, we provide swift IT support for the SSF campus, ensuring that all business groups can work smoothly and seamlessly.
This role provides tier 2 onsite technical support to Genentech end-users. Applicants should be skilled at providing support in a complex, fast-paced environment and must be able to communicate effectively with technical and non-technical users via a variety of channels (in-person, IT Bar, over the phone, via email, chat, etc.). This position also contributes to producing end-user documentation, knowledge base articles, and training materials.
Familiarity with troubleshooting information technology is a pre-requisite, including both hardware and software. Experience with supporting operating systems, devices and applications in a corporate environment is preferred. Technicians in this position contribute to the completion of milestones associated with specific projects and respond to escalations with the proper degree of urgency, flexibility, resourcefulness, determination, and accountability. Adaptability is a necessity, as this position will require a balanced mixture of self-reliance and teamwork.
Applicants must have graduated within the last 24 months from an accredited four-year school. A major in Computer Science, Information Technology (IT), or an equivalent technical field is required.
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
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