South San Francisco
California, United States of America
The Digital Service Lead role works in an exciting environment in T&D. You will lead the research, planning and development of digital learning solutions and experiences in alignment with the broader T&D Digital Strategy. You will seek ways to increase digital engagement and drive a culture of learning to meet CMG’s objectives. The role requires you to think critically and act on difficult challenges by leveraging content, service design, data and analytics across T&D. This is a continuously evolving and learning environment, high-growth opportunity where you can have an immediate impact. You have strong learning technologies expertise as well as deep knowledge of training and learning practices, face-to-face training, digital channels, CMS/LMS platforms, content management, and the employee lifecycle. You are an excellent communicator who are endlessly curious, who takes pride in hard work and are committed to rapidly advancing their knowledge and expertise in service of our employees to drive a culture of learning.
As a member of the Digital Learning & Experience (DLX) team, you will work closely across a matrix environment that includes training & learning professionals, sales, marketing, product teams, digital developers and content managers who are passionate about driving a learning of culture and accountability at Genentech. We are re-imagining the learning experience and leveraging emerging technologies, service design and data to help create the future of learning, improve human performance and build sustainable competitive advantage.
Responsible for research & development, prototyping, piloting and embedding new digital solutions and experiences into our internal learning ecosystem, including production of any process documentation for its adoption. Demonstrate an innovative and strategic approach to learning design and provide options for how to incorporate digital capabilities to existing learning initiatives. Work with instructional designers to align on experience design approaches and collaboratively develop transformative digital learning experiences. Build relationships with 3rd party vendors and actively explore their platforms and tools to validate their value add on our digital experience needs and services. Act as an expert advisor, educating colleagues on emerging technologies as well as the best use of our current digital offerings, investing time to share your findings and expertise, and to help drive and develop a digital mindset. Analyze and interpret technology needs across CMG Training & Development and work with stakeholders across functions to understand current capabilities and areas for improvement. Proactively incorporate DLX’s capabilities and offerings into other CMG Training & Development strategies, plans and programs. Support the Digital Learning strategy capability to implement long-range visions for future initiatives, strategies, objectives and plans to optimize learning and development in CMG. Complete all compliance training requirements. Reinforce with team the importance of adhering to compliance policies. Raise questions proactively and seek advice as needed.
At the Sr. level:
Incumbents in the Sr. Digital Service Lead role are expected to demonstrate a higher level of leadership, impact and experience than that of a Digital Service Lead. They are expected to:
Teamwork and Collaboration
Technical and Business Expertise
Qualifications & Experience:
Lead, act and live our Operating Principles in all aspects of work.
Working knowledge of training and learning methodologies, organizational concepts and processes a plus
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
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