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Head, Director of Strategy and Business Operations — USMA Field Medical

South San Francisco
California, United States of America

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The Position

Position Overview


The Head, Director of Strategy and Business Operatins for the Field Medical Team plays a key role in the effective functioning and strategic success of the Field Medical team. This role serves as the “Chief of Staff” to the VP Field Medical Lead and is focused on partnering with Commercial Customer Engagement Team, CMG Field Leadership, Squad Leads, Analytics Teams, and helps to support all aspects of field medical team execution – and liaise with the Scientific Operations team within USMA (to execute on the operations team).

The Head, Director of Strategy and Business Operations for Field Medical will work in sync with the VP Field Medical Head, Medical Affairs Executive Director Lead, the Region MED Heads, and the Heads of TA MSLs to ensure execution of the customer engagement model.  This individual is accountable for delivering on the enterprise field medical team in total (MED and MSLs) to support driving business performance across the Genentech portfolio, and identifying opportunities to strengthen the infrastructure of the ecosystem teams to ensure a strong team and customer experience through effective utilization of tools, resources, account planning, and training.  This role is both strategic and tactical, requiring a nimble thinker with strong interpersonal skills, communication, business acumen and the ability to shift between diverse priorities adeptly.

Key Responsibilities:

  • Serves as a thought partner to the Field Medical VP by challenging and strengthening thinking and ensuring broad view of key considerations/business dynamics.

  • Supports VP Field Lead to ensure seamless execution of key milestones to evolve and strengthen ecosystem model

  • Delivers strategic and holistic view of medical business performance and key learnings across ecosystem teams to continue to adapt and iterate on the CE model; considers potential solutions in addressing opportunities and challenges

  • Contributes to Scientific Operations Team to help shape the future operations function in USMA

  • Orchestrates and executes on “connective tissue” between MEDs, Ecosystems and TA MSL Heads

  • Develops presentations and communications on behalf of the VP Field Medical Lead; Orchestrates Field Medical Team Calls 

  • Identifies new and innovative ways to support meetings/communications and virtual customer engagements through new digital and technology solutions 

  • Supports efforts in cultivating an environment that makes the Field Medical team a great place to work through leading Culture & Values for field medical – as well as helping to champion and develop important leadership initiatives (A2M, Everyone Deserves a Great Manager leadership development)

  • Collaborates across a broad set of stakeholders spanning all levels of the organization, and helps to integrate Field Medical / Customer Engagement with other functions serving as a key thought partner 


  • Graduate-level degree (e.g., masters or doctoral degree) particularly in business or the life sciences

  • Strong medical-scientific background.  Experience in multiple therapeutic areas is a plus.

  • 10-15 years of medical affairs, science and/or drug development and project management experience. 

  • Thorough understanding of the FDA, OIG, HIPAA and other guidelines relevant to the pharmaceutical industry and Genentech, including USMA SOPs.

  • Significant pharmaceutical/biotech/consulting, commercial, strategic, and/or analytical experience

  • Significant field leadership experience, leading and managing teams

  • Business travel, by air, train, car, etc. is required for regular internal and external meetings

Demonstrated competencies in the following areas:

  • Impeccable ethics and integrity

  • Ability to work effectively in ambiguity and manage through change

  • Strong interpersonal skills and the ability to build trust and lead teams in a complex, international, and matrixed environment

  • Proven experience in analytics and strategy development and ability to influence others on matters of strategy

  • Has an eye towards simplifying and challenging processes and complexity, to make way for efficient ways of working across the organization (galvanizing learnings)

  • Strong drive for results; operates effectively in a fast-paced environment and delivers results while balancing multiple priorities

  • Foresight and creativity in anticipating and resolving complex issues

  • Skilled at strategic big picture thinking through to execution and logistical considerations

  • Ability to establish mutually beneficial relationships and collaborate with diverse stakeholders across levels and functions, internally and externally

  • Takes the initiative and identifies priorities that require organizational focus

  • Demonstrates excellent written and verbal communication skills including the ability to summarize complex issues concisely.

CMG Operating Principles

I put the patient first, always.

I am obsessed with meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive.

I build a culture of trust.

I have a growth mindset.

I act with urgency.

I am accountable.

I radically simplify and prioritize for impact.

I follow the science.

I build our reputation.

Complies with all laws regulation, policies and procedures that govern the conduct of Genentech activities.

Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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