South San Francisco
California, United States of America
The digital center of excellence is a functional group within Genentech Business Operations (GBO) comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.
The Delivery Manager reports to the Delivery Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through digital channels (i.e., media/social). This individual also lives the CMG Operating Principles (I am Genentech’s Ambassador, I Partner with Purpose, I Own Our Business, I am Empowered for Action).
Drives customer-centric service delivery, quality production, and optimization for impact and efficiency
Maintains high-quality data in and leverage analytics to drive data-driven decisions
Manages production agency/vendor management and UAT team to coordinate approval for launch
Adheres to processes and standards for campaign management and assess operational metrics in order to prioritize work and develop business-focused recommendations
Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience
Uses expertise to influence overall service roadmap and portfolio
Tests pilots and drives adoption of new capabilities
Deep familiarity with service production marketing technology, processes, and tools
Digital media knowledge and experience in multichannel/digital marketing preferred
Ability to apply data and analysis to drive decision making
Strong project management skills to meet goals within constraints of time and budget
attention to detail to ensure quality and consistency of deliverables
Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence
Learning mindset and ability to identify/apply learning to other situations
Background/understanding of technology integration and related executional and process impact
5+ years experience working in digital marketing, digital media, or marketing operations related functions
Media agency experience is a strong plus
Experience in pharmaceutical or biotech industry, finance or cpg, preferred
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
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Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.
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