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National Supply and Care Delivery Insights Lead

South San Francisco, California

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The Position

General Position Summary & Purpose

Genentech is a team of highly dedicated, passionate individuals. We are a place where people unite around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

Field Analytics & Insights (FAI) is a field-focused team within Strategic Analytics and Intelligence (SAI) that plays an advising role in helping Genentech achieve its goals and objectives through partnering with field teams and the functions that support them.  FAI plays a critical role in enabling field teams with data, analytics, incentives, and tools teams need to effectively prioritize, plan, and manage their market and customer activities across the customer spectrum and life cycle of the products. 

In this role, you will support the National Supply and Care Delivery Leadership Team in FAI by providing deep analytics, insights, and intelligence to make effective market and customer decisions. You will partner with many functions in SAI & throughout the Genentech organization (Squad, Marketing, USMA, National Team Strategy and Ops, Finance, Legal, Compliance, etc.) and lead cross-functional teams to better understand and assess the customer issues that impact distributors, 340B institutions, national health systems, the VA, and pathology companies, etc. for the Genentech portfolio. You will influence and pull through specific strategies and tactics at the national, ecosystem and customer level. You may also provide systems, tools, and reporting support as required for effective pull through and execution of market and customer strategies and tactics.  This role is critical to identifying field opportunities and developing field strategy and tactics, but is not responsible for Genentech field strategy or execution.


  • Serve as primary analytics and intelligence advisor to the National Supply and Care Delivery Leadership Team and guide and influence leadership to make data-driven decisions.

  • Influence National Supply and Care Delivery Leaders to achieve business results by considering national and local market dynamics and Squad objectives while pulling through portfolio priorities.

  • Perform business analysis to derive key insights and present recommendations effectively..  Example analyses include:

    • Field force customer alignment and targeting

    • Opportunity analysis

    • Account analysis and planning

    • Market landscape / situational analysis

    • Business review and variance analysis to goals

    • Portfolio pull through and national market optimization

  • Collaborate with partner groups to deliver business insights that are actionable and relevant, while considering a holistic view of the organization and portfolio

  • Support pull through via tools, processes and reporting to aid field teams to do their job effectively

  • Demonstrate a strategic, agile and customer-centric mindset to achieving business objectives

  • Contribute to and lead department wide initiatives

  • May contribute insights and perspectives into long-range business plans and other tactical plans

  • May support his/her manager in training and mentoring less experienced individuals   

  • Successfully demonstrate our commitment to compliance by adhering to the US Pharma Code of Conduct and all relevant Genentech Compliance Policies as well as completing all training


In hiring new employees, we look for people who are inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture.  We are seeking an individual with:

  • Minimum BS/BA degree with Science, Engineering, Mathematics/Statistics, Business, Healthcare or Healthcare Informatics concentration preferred.  MBA or advanced degree desired.

  • 8 or more years' work experience in management consulting, strategy or other analytical work in pharmaceutical, biotechnology, healthcare or other industries

  • Healthcare industry (e.g. managed care, distributors, 340B institutions, national health systems, VA, and pathology companies) knowledge

  • Demonstrated track record of leading and influencing cross functional teams and Senior Leaders

  • Experience developing and using Excel-based models as well as other modeling platforms

  • Experience with analytical tools (e.g., R, SQL, SAS, etc.) and BI/reporting tools (e.g., Qlik)

  • Strong strategic thinking and structured, problem solving skills

  • Strong attention to detail and project management skills

  • Strong communication skills, both written and verbal, and facilitation skills

  • Proven track record of developing strong and trusted relationships

  • Proven track record of meeting or exceeding objectives and goals

  • Business travel may be required


  • Technical and Business Expertise: Has deep healthcare and/or biopharma background and expertise in analytics; Applies knowledge on emerging and evolving trends to improve results

  • Strategic Agility: Prioritizes efforts appropriately to address largest business opportunities; Connects work to broader organizational goals

  • Teamwork and Collaboration: Able to pull large teams of people together around a common goal; Able to work through and influence team to drive outcomes

  • Achieving Results: Is goal-oriented, persistent; driven to achieve objectives; Able to influence data-driven strategy and decision making by Sr. Leaders

  • Communication: Effective verbal and written communicator; Is adept at communicating across multiple levels of Genentech internal organization


I put the patient first, always.

I am obsessed with meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive.

I build a culture of trust.

I have a growth mindset.

I act with urgency.

I am accountable.

I radically simplify and prioritize for impact.

I follow the science.

I build our reputation.

Who We Are

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

The next step is yours. To apply today, click on the "Apply for this job" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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