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IT Consultant - Data Services

South San Francisco, California

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The Position

In this role you are a member of our Business Intelligence & Intelligent Search team and a participant of an active local community of IT experts also from other areas of expertise. We are providing global end-to-end Information Insight Services and our accountability includes, among others, provisioning of innovative cloud-based data service solutions for Business Intelligence and Advanced Analytics

Our mission is to go beyond our state-of-the-art BI Enterprise capabilities and enable our business and IT partners through cutting-edge innovations and new technologies.

In this role you drive activities, initiatives, programs and projects for Cloud Enablement, SaaS Strategies, and related Data Services in our scope. While your primary tasks are about stakeholder engagement, the consultancy and broad adoption of new cloud-based Data Services in the context of Analytics and Business Intelligence, the role holder should also feel comfortable with organizing and supervising the actual delivery of cutting-edge capabilities for focus areas like Search, Artificial Intelligence, Machine Learning and Automation.

This is a senior role and in-house principal consultant position for someone who can supervise the build of complex architectures on Enterprise level, advise and guide our internal consumers and partners and accelerate their adoption of our analytics services. Your broad responsibilities include the ownership of the technical engagement and ultimate success around our roadmaps. You should be as comfortable discussing technical details with engineers as you are briefing an executive audience. In addition, you will engage with AWS solutions architects, partners and professional services organizations to drive large and highly complex opportunities to reality. 

Your primary responsibilities will be:

Stakeholder engagement

  • Ensure partner success in building and launching on-premise and SaaS solutions.

  • Educate partners on the value proposition of our SaaS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.

  • Conduct one-to-few and one-to-many sessions to bring appropriate knowledge about our service offering to our customers considering or already using Amazon Web Services (AWS).

  • Create and share best-practice knowledge with IT partners.

  • Build deep relationships with internal stakeholders to enable them to be cloud advocates.

  • Act as a technical liaison between partners, service engineering teams and support.

  • Ensure partner success in building and launching solutions for data services and workplace automation.

  • Act as a trusted partner to customers, providing high-class conceptual, analytical and coordinate work across the Workplace Automation portfolio. 

  • Educate partners on the value proposition of our services and participate in architectural discussions to ensure solutions are designed for successful deployment.

  • Conduct one-to-few and one-to-many sessions to bring appropriate knowledge about our service offering to our local and regional partners considering or already using Data Services. You are also defining related service marketing/communications in this context.

  • Act as a technical liaison between partners, service engineering teams and support.

  • Seeking opportunities for continuous improvement across all components that comprise the service.

  • Demonstrated excellence in product/service management and customer relationship/account management.

Cloud Adoption

  • Plan and supervise the organizational adoption of Amazon Web Services and other SaaS services henceforward, oversee governance, change management processes and release coordination together with nearshore service provider.

  • Lead in the definition, documentation, implementation and continuous updates of standards, methods, procedures and best practices.

  • Develop IT architecture concepts on all levels.

  • Review and assess IT solution architecture of projects for impact analysis.


  • Evaluate, plan and drive implementation of innovative capabilities.

  • Support the modernization of current BI Architecture.

Who you are

For this position you bring the following qualifications:

  • University Degree or equivalent education and/or work experience in computer science, software engineering or mathematics.

  • 7+ years experience in Business Intelligence and Advanced Analytics, building complex architectures and solutions, ideally SaaS in the cloud.

  • Keep a close connection with our stakeholders and see yourself in the role of a customer success manager. Align new technology options with business and partner needs and communicate with senior stakeholders about successful adoption strategies.

  • Proven ability to work in global, cross-functional teams towards mutual success, and flexibility to work during hours that allow for meetings with colleagues in Europe or the United States 2-3 times per week. Some other travel may also be required.

  • Understand stakeholder challenges and proactively design solutions to meet them.

  • Actively communicate and explain the technology roadmap and portfolio with our partners and integrate their feedback.

  • Profound skills in defining hybrid infrastructure environments and a proven track record of cloud service integration are a strong plus.

  • Design and oversee implementation of SaaS solutions and end to end processes that are closely coupled with business requirements and contribute to IT roadmaps derived from the long terms business strategy.

  • You come with a solid IT platform lifecycle background so that you can easily collaborate with off-shore, near-shore and cloud providers.

  • A proficient understanding of Computer Systems Validation and working experience in a validated environment and experience in the pharmaceutical industry is a strong plus. 

  • Excellent communication skills complete your profile.



Who We Are

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

The next step is yours. To apply today, click on the "Apply for this job" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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