The head of Workforce Services is a new leadership position created to reimagine the GNE workforce experience for our ~5M sq ft. SSF campus and the network of places we work. Specifically, this new organization will bring together several key services that touch our 12,000 employees plus contractors, consultants, partners and guests/visitors. These services include: hospitality functions (i.e. reception and concierge), business services (i.e. travel, print services, offsite meetings), transportation (gRide, Fleet) and in the future we anticipate the value of including other campus services in terms of offering our workforce integrated services and branding—and driving greater efficiencies due to scale of bundling services.
This position will play a pivotal role in forming this new organization and setting a multi-year strategy and roadmap to support our vision of a cohesive, connected campus and ensuring our SSF campus continues to support our “Best Place to Work” aspirations. The leader of this organization must instill a spirit of service, gratitude and community within GNE. The vision is to weave the strategy and delivery of these services so that collectively it helps transform the employee experience and enables GNE to realize a sustainable, connected campus focused on employee wellbeing. Additionally, this position will identify ways to integrate services across multiple functions to drive operational efficiencies and improve business performance.
This role reports to the Vice President of Site Services and will be a member of the Site Services Leadership Team. They will manage other Directors and Sr. Managers. The organization will be comprised of ~25 employees plus a significant team of contractors (~20) and several service providers. As such, experience managing a diverse workforce is essential. The ideal candidate will also bring strong experience in integrated facility management, workplace services management and/or hospitality/food service management, ideally in a corporate environment that deeply values people, being of service and creating an amazing employee experience that fuels engagement, productivity and well-being.
This position will also have significant budget responsibility and be responsible for ROI/business cases, business plans, and dashboards with operational and financial metrics. While most of the services are focused on the Genentech SSF campus, some critical services (such as Travel, Offsite Meetings, Fleet Management) will be delivered to Roche pharma employees in the US and/or North American region.
This individual will also have a strong connection with HR senior leadership and will contribute to our company-wide wellbeing strategy led by HR. This role will also partner closely with Corporate Relations, Finance, Design & Construction, Site Operations, Security, Workplace Effectiveness and other functions within Site Services.
This visible position requires excellent strategic thinking, marketing/branding capability, executive presence, technology and innovation savvy, business and financial acumen, change leadership and stakeholder influence abilities.
Provide leadership and oversight to all:
Hospitality, including reception, lobby and building way finding; concierge services; campus tours
Business services, including travel (supporting all Roche North America sites); print services/copy center; offsite meetings; onsite large conference room management
Transportation, including gRide and Fleet management, EV charging and first/last mile strategies
Assess our current “workforce facing” services and bring deep insight into workplace services and best practices and benchmarks from leading companies. Simplify the workforce experience with a common brand and aligned offerings that support affiliation, productivity, convenience and equitable access across the SSF campus.
Identify opportunities and influence investment decisions to integrate workplace services across other Site Service functions to drive optimal efficiencies and improve customer service and employee experience.
Hire and develop the talent needed to deliver services that delight the GNE workforce and ensure effective governance, contract management, delivery to KPIs/metrics, and volume synergies/cost efficiencies with Service Providers. This organization may also serve as a Center of Excellence for other GNE sites that desire support.
Be a visible and dynamic champion of the Workforce Services offerings. Deeply listen to workforce needs/desires and balance with business needs. Partner with our Workplace Analytics team to ensure deep understanding of needs and impact/effectiveness of services on the workforce experience.
Ensure alignment and support delivery of GNE’s well-being strategy (led by HR) and corporate sustainability aspirations (a cross functional effort involving Site Services, Corporate Relations and HR). Align with and leverage where possible the Health@Work program (managed by EHS in Site Services).
Competencies Identified for Success:
Proven leader with extensive experience in workplace services management.
Experience creating and leading service organizations and developing/realizing multi-year strategies that engage the workforce and reinforce a vibrant, inclusive campus and community across a network of places. Effective at thinking strategically/systemically and helping others to realize these strategies operationally.
Expertise in financial management, including business cases/ROIs, developing and managing budgets and understanding implications of allocations. Brings the business acumen to facilitate investment decisions.
Strong vendor management, strategic sourcing and change management. Demonstrated ability to integrate services across multiple functions and drive operational efficiencies to maximize service delivery.
Outstanding people leadership capabilities, including leadership of employees, service providers (including union labor), consultants and contractors. Has led organizations of at least 50 people and managed other Directors/Sr. Managers.
Highly effective team player and collaborator. Strong comfort working in a matrix environment. Ability to influence and lead change throughout the organization and across all levels.
Exceptional executive presence and communication skills. Ability to clearly articulate the brand and services in a way that resonates with key stakeholders at all levels of the organization and with external partners. Ability to frame and deliver presentations/communications at executive level, including effective use of insights from data.
Marketing/brand and event expertise with a passion for exceptional customer experience. Successfully developed and realized high impact, innovative offerings that engage the workforce and met budget constraints. Brings sufficient technology savvy to crowdsource and leverage a variety of channels to share information, connect end users and build the brand.
Broad experience in managing operations, including ensuring effective business process and metrics-driven alignment to achieve goals. Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information and deliver results in a dynamic environment.
Who You Are
Qualifications: Education, Experience, Knowledge and Skills:
Education: BS in Business, Marketing, Communications and/or Hospitality; MBA a plus
15+ years business/operations/marketing experience with leading employers in the Bay Area, where creating an amazing employee experience is a strategic focus
At least 8 years experience:
working directly in workplace services management and/or hospitality-focused roles and leading and promoting programs/service offerings
managing people and building teams
Who We Are
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry
for more than 40 years, using human genetic information to develop novel medicines for serious and
life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious
illnesses. Please take this opportunity to learn about Genentech where we believe that our employees
are our most important asset & are dedicated to remaining a great place to work.
The next step is yours. To apply today, click on the "Apply online" button.
Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.