Manager, Patient Navigation - Access Solutions

South San Francisco, California
United States

Job ID: 3476579245

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The Position

Manager, Patient Navigation


Genentech Access Solutions was created to help patients get the Genentech medicine they have been prescribed and reinforces our commitment to bringing cutting-edge science to patients. Our dedicated group has the determination, know-how and ability to help solve the access and reimbursement challenges faced by patients and practices every day.

We are the patient access experts who strive to help patients and care teams address their unique needs—because our people are committed to making a real difference for each patient.

We are currently recruiting for several Patient Navigator Manager opportunities within our Access Solutions which will give you the ability to lead teams working directly with patients and their care providers. If this is your passion, we are looking for individuals who meet the requirements below.


  • The Patient Navigator (PN) Manager leads a team of Patient Navigators (E3) who act as a single point of contact to support patients from enrollment in AS services, to infusion logistics management, and ongoing clinical and non-clinical patient support.
  • The MS patient journey has unique challenges in navigating from prescription to infusion. Patients need comprehensive support enabled by a single point of contact that can assist all aspects of their journey.  The support must be comprehensive and coordinated for the patient including infusion logistics support.  As a manager, they will be instrumental in ensuring that their teams achieve the mission, goals and objectives of the Patient Navigator team while managing the change and complexities inherent in building a new program in a dynamic and new marketplace.
  • The PN Manager should consciously create a culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the Patient Navigator Program and Access Solutions
  • The PN Manager is responsible for the high-level success of their team while balancing the overall success of the team as a whole.
  • The PN Manager in this role is accountable for problem solving and making the following types of decisions that will have an impact on patients, their directs, their team, and the entire Patient Navigator Program:
  • Assessing strategic drivers and using decision making to identify barriers that are impeding the achievement accountabilities
  • Continuous prioritization based on organizational objectives and successful using problem solving skills to address any competing priorities
  • Makes business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
  • Makes business decisions with respect to how to allocate their team’s resources (time, dollars, efforts)
  • Ensures the compliant and ethical achievements of goals and objectives

Key Accountabilities

  • Utilizes critical thinking skills and demonstrates fluent use of structured problem solving, including proactively identifying strategic barriers, process changes and improvements
  • Clearly articulates strategic drivers and removes barriers to support accountabilities
  • Effectively coaches and develops direct reports in accountabilities & competencies and effectively manages performance issues to resolution
  • Ensure team is running effectively and/or develop tactics to address team  performance, including continuously service and process for improvements
  • Proactively identifies potential compliance risks and implements preventions
  • Demonstrates leadership among peers by consistent application of the appropriate compliance behavior and conduct
  • Is trustworthy and reliable; follows through with commitments.
  • Engages in clear, two-way communication, listens actively and cultivates diversity of thought and perspective and dissenting views
  • Clarifies decision makers and parameters for decisions and consistently explains business context and the “why”
  • Influences the broader organization on important issues
  • Identifies and/or aligns on organizational change management needs, plans and executes effectively
  • Demonstrates accountability for the Roche Leadership Commitments
  • I take a genuine interest in people
  • I listen carefully, tell the truth, and explain ‘the why’
  • I empower and trust people to make decisions
  • I discover and develop the potential in people
  • I strive for excellence and extraordinary results
  • I set priorities and simplify work
  • I congratulate people for a job well done
  • Develops a close working relationship with internal and external stakeholders and leadership at multiple levels across Genentech
  • Applies technical and business expertise to coach team on strategic account management and innovative problem solving.  Maintain and grow current business expertise and share it with team members and other colleagues
  • Proactively assesses performance of direct reports and helps to guide in their continued development; equally leverages and extracts the strengths of each team member to enable the overall team to excel
  • Plan and allocate resources to effectively accomplish the work to meet departmental productivity and quality goals.

The successful candidate will demonstrate the following competencies critical to this role:

  • Decision Making – Makes good decisions without necessarily having all the information.  Pushes decisions making to the lowest appropriate-level and stands behind decisions that have been made.  Shows good judgment in decision making.
  • Strategic Agility – Provides clarity and focus on a few key priorities and articulates wise, long term objectives and strategies
  • Communication- Expresses ideas fluently and eloquently. Makes people feel that they are truly heard and encourages direct and open discussion about important issues
  • Managing Change- Effectively manages change, explaining the context, answering questions, and patiently listening to concerns.  Proactively, introduces needed change even in the face of opposition.
  • Teamwork and Collaboration – Is viewed as leader and effective collaborator amongst their peers and partners, and is able to pull the team together around a common goal. Balances personal, team, and department priorities and is solution oriented in managing competing priorities.

Who You Are

  • Bachelors degree or equivalent experience (general business, health sciences, managed healthcare, public policy or related disciplines are a plus)
  • MBA or other related graduate level degree a plus
  • An average of 6 or more years’ related work experience in healthcare, pharmaceutical, biotech, or related industry
  • Previous experience in therapeutic area a plus
  • The ability to coach and grow individuals who operate with high degree of problem solving, critical thinking, and decision making with high autonomy and minimal structure. 
  • Previous management experience including a proven track record of leading teams, managing change, and developing talent, while leading team to meet or exceed goals and objectives
  • Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
  • Business travel, by air or car, is required for regular internal and external business meetings
  • Requires excellent written and verbal communication and interpersonal skills


Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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