Summary

The Supervisor of Logistics is responsible for leading a team of 7 – 10 direct reports in the execution and performance of logistical processing of GMP materials and product for Roche sites. The scope of the role includes the following; supervision of the receipt, storage and issuance of GMP materials and product, inventory control of GMP materials, managing of campaign equipment, managing of site and Roche network distribution, material quality sampling, and adherence to Department of Transportation, CFR, ANNEX, Safety, cGMP  regulations and internal Standard Operating Procedures.

Responsibilities

• Supervise warehouse and materials management operations.

• Coordinate and supervise daily operations of a designated group and distribute daily work assignments to leads and specialists.

• Maintain inventory accuracy of raw material through cycle counting and inventory reporting.

• Supervise, receipt, sampling, storage, issuance and distribution of assigned GMP materials and product.

• Ensure compliance with cGMP’s, CFR, ANNEX, Safety, DOT regulations, and internal SOP’s.

• Escalate issues impacting department or production areas to management as necessary.

• Perform cGMP, safety, and facility audits.

• Act as liaison for internal/external suppliers and manage accounts as necessary.

• Participate on governance teams and collaborate effectively.

• Create and maintain controlled department documentation.

• Act as SPOC for compliance issues within the department.

• Represent area and process for internal and external audits.

• Provide recommendations and input for the planning of future workforce, space, and equipment requirements.

• Ensure timely and appropriate review of department discrepancies and corrective actions.

• Proactively identify process improvement initiatives and compliance/quality risks.

• Promote the use of continuous improvement methodologies (5S, TPM, DMAIC, RCA).

• Sponsor and lead teams to execute internal and cross functional department related projects that may include investigating, analyzing, formulating possible solutions, documenting processes and communicating results.

• Ensure effective integration of system implementations and department processes.

• Provide coaching and developmental opportunities for staff.

• Complete staff performance management reviews and manage performance issue resolution in a timely and effective manner.

• Hiring and candidate selection.

• Develop and maintain department metrics.

Requirements

The position will be filled at the Supervisor or Sr. Supervisor level. The level of the position will depend on the qualifications of the selected candidate.

• Bachelor’s degree in Business, Logistics, Life Sciences or other relevant discipline; equivalent combination of education and inventory management or Bio/Pharma industry experience may be considered in lieu of the degree

• 2+ years of relevant inventory management experience; 5+ years including 2+ years of supervisory experience required for the senior level

• Experience working in a cGMP manufacturing environment

• Proficiency with computer programs MS Word/Excel/PowerPoint, Visio, Project

• Fundamental knowledge of inventory management principles

• Thorough knowledge of Hazmat handling and transportation regulations

• Knowledge of ERP system or integrated inventory management software

• Solid knowledge of DOT regulation and Class B programs

• Strong interpersonal, communication, organizational and prioritization skills

• Successful demonstration of leadership, teamwork, problem solving, decision making and technical skills​

• Working knowledge of 5S and lean tools/DMAIC

Work Environment/Physical Demands/Safety Considerations

• Must be able to work overtime and adjust working schedule beyond normal 8am-5pm, 8x5 work week to support 24x7 operations

• Must be able to work in cold chain environment as required

• Must be able to lift >50 lbs, push/pull >100 pounds of force

• Standing or sitting is required for extended periods of time

• Must be able to climb stairs and walk for extended periods of time

• Ability to perform computer work with heavy mouse or RF equipment use

• Environment requires safety glasses, gowning, gloves and steel toe boots

• No makeup or jewelry can be worn when working in the clean room environment.

• Work with hazardous materials and chemicals

Therapeutic Area Manager (TAM) Lung Pan Tumor

Customer Engagement Model

Since the inception of our organization, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

In order to achieve our vision of delivering ever better health outcomes for patients while lowering overall healthcare costs, we have reinvented our customer engagement model. We started on this journey by listening to our customers within the healthcare industry, and learning from leaders in customer service across a broad range of industries. Through this evaluation, we gained valuable insights on how to optimize how we show up as a partner with our customers. We learned that customers are inundated with information on new treatment options and are overwhelmed by industry professionals vying for their time. We gained understanding of how they prioritize achieving better outcomes for patients at lower costs. And, we learned that we are uniquely positioned to partner with many stakeholders across the healthcare system to achieve this goal due to our robust portfolio.

In our new customer engagement model, we are bringing the full value of our portfolio to where healthcare is delivered - locally. Local healthcare needs are being prioritized and driven versus solely driving a national strategy.

Each ecosystem has been designed around how patients receive care across the country in order to serve the needs of the local communities around us. The ecosystem team will work together to better understand the needs of the ecosystem and put plans in place to address the needs, as well as identify partnership opportunities to advance our shared goals. And, every leader in our new customer engagement model will have direct customer accountabilities in addition to their leadership responsibilities. We believe this is key in maintaining our customer focus and ensuring our model adapts and flexes over time.

As a member of the ecosystem team, you will be able to fully leverage your skills and capabilities alongside the full Genentech portfolio and our rich and robust pipeline. And, the simplicity of our model allows you to do more for your customers and patients, focusing on what is needed locally while also leveraging best practices from other ecosystems.

Join us as we strive to deliver ever better health outcomes for patients, lower overall healthcare costs and reinvent customer engagement in our industry. 

Position Overview:

The Therapeutic Area Manager (TAM) is integral to successfully delivering this vision while working closely with healthcare providers. The TAM deeply understands the specific needs of healthcare practitioners in their therapeutic area to identify and address their clinical needs, business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care. 

The TAM is empowered to own the business for their TA within the ecosystem and to optimize opportunities with a focus on improving the customer and patient experience across the care continuum. They will leverage other ecosystem and organization experts to provide customers with the information they need about products to make decisions that support enhanced patient outcomes, and to influence the ecosystem business strategy. The TAM will represent all relevant products and indications within the designated Therapeutic Area. In alignment with the ecosystem and customer strategic plan, the TAM is accountable for driving on-label clinical demand to ensure HCPs identify the right medication for the right patient. In addition, they are responsible for collecting ecosystem insights and trends and being a primary conduit between an ecosystem, the Squads and marketing to support the national strategy at a local level. 

Genentech has been a dedicated leader in supporting appropriate patients with our cancer immunotherapy treatments and oncology targeted therapies for many years. Our commitment to the patient is at the forefront of what we do at Genentech, today and tomorrow. With an innovative and robust lung portfolio in research and development, we are confident we will be able to achieve our vision of supporting patients who suffer from devastating disease. Additionally, for more than 20 years, Roche and Genentech have helped lay the scientific groundwork for personalized healthcare with treatments that target the underlying biology of cancer and other diseases. Now we are focused on taking personalized healthcare toward a future in which treatments are targeted to an individual’s needs and unique genetic profile. We are committed to delivering on the promise of personalized healthcare. Join us in this bold mission.

The TAM will represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials.

Key Accountabilities:

Serve as primary point of contact for their therapeutic area for their customers in the ecosystem. Address and identify opportunities for pulling through ecosystem and therapeutic area squad strategies at the point-of-care. Apply strong understanding of the specific needs of healthcare practitioners and mobilize ecosystem and organization experts to partner with customers to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care. Contribute to the development and execution of customer account plans for target accounts to deliver maximum impact opportunities and business goals  Deliver education to HCPs regarding product information, appropriate use, and dosing and administration based on FDA approved product information and formulary/pathways/guidelines (e.g. one on one interactions, in-services, identification of opportunities for peer-to-peer programming, etc.). Effectively triage to USMA experts as appropriate. Address product acquisition (contract awareness, etc), and address supply matters through coordination of  distribution issues, and managing spoilage and returns. Ensure product access to provide proactive (and de-identified) education on patient assistance, reimbursement resources. Triage to Healthcare Director (HD), Field Reimbursement Manager (FRM), and Business Engagement Manager as appropriate. Keep abreast of customer and healthcare industry trends. Initiate development actions to constantly adapt and grow capabilities in order to increase impact. Represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials. Lead, act and live our Operating Principles in all aspects of work.

Qualifications:

• Business, scientific or clinical degree, Bachelor’s degree level at minimum
• Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required
• 4 or more years experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment.
• Proven track record within the Oncology market including ability to succeed in a competitive environment; Lung cancer experience is highly valued / a strong plus
• Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
• Ability to work in an ambiguous environment that adapts and evolves with our healthcare market, is a strong plus
• Proven track record in collaborating with partners in the ecosystem to deliver the most optimal experience for our customers and patients; helping others to better meet or exceed their goals, targets and other responsibilities
• Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
• Self starter and proven ability to demonstrate ownership of your business; strong business acumen that seeks out relevant information, prioritizes for greatest impact, and applies information to solve complex problems in the ecosystem 
• Ability to assimilate and communicate complex clinical and product information 
• Knowledge of and ability to successfully address operational issues in the delivery of healthcare products to patients, such as reimbursement and access
• Understanding of external laws, codes and company policies that apply to the healthcare industry

Operating Principles

I put the patient first, always. 

I am obsessed with meeting customer needs. 

I act on behalf of the whole company, not just my team. 

I am inclusive.  

I build a culture of trust. 

I have a growth mindset. 

I act with urgency. 

I am accountable. 

I radically simplify and prioritize for impact. 

I follow the science.

I build our reputation.

Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

This is a field-based position and overnight travel may be required. This position requires significant driving of a company provided vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Conducts routine and non-routine laboratory equipment maintenance. Performs sample management maintenance including but not limited to raw materials, in-process items, finished product and stability program according to established operating procedures. Revises and updates standard operating procedures as needed. May perform special projects on analytical and instrument problem solving. Participates in the preparation of investigations, summaries and reports.

Perform routine and semi-routine assignments that are complex in support of lab operations:

• Perform maintenance on Laboratory equipment in support of laboratory operations

• Exhibit detail oriented documentation skills to ensure Right-First-Time operations

• Identify and support resolution of technical problems

• Coordinate with customers to support operation activities

• Prepare basic and complex reagents as assigned.

• Create and maintain finite schedules.

• Create and maintain work in progress tracking tool.

• Receive and provide training.

• Identify discrepancies, participate in quality investigations and CAPA (corrective actions preventive actions) initiative as needed

• Actively participate in group and project teamwork; project and process improvement.

• Good understanding of global systems and cGMP Compliance requirements/regulations

• Assist in preparing for internal and external inspections by ensure Laboratory is inspection ready at all times.

• Ability to create/revise lab associated documents e.g. testing procedures, FNs, SOPs.

• Perform other duties as requested by managers to support Quality activities

• B.S./B.A degree, or 2-3 year experience in the related industry, or an equivalent combination of education and experience.

• Knowledge of cGMP or equivalent regulations.

• Strong verbal and written communication skills, ability to organize and present information both formally and informally.

• Capable of completing assigned responsibilities and keeping management informed of status.

• Routinely exercises sound judgement, reasoning, and problem solving.

• Ability to work under minimal supervision to complete assigned tasks in a timely manner.

• Takes responsibility, drives results, and achieve expected outcomes.

• Experience with SAP.

Physical Requirements:

• Prolonged periods of standing at laboratory bench top.

• Frequent lifting (up to 20 lbs.), bending, reaching, twisting.

• Use of step ladders and push carts required.

• Ability to work off shifts and/or weekends.

Note: Position may involve use of reagents and other chemical compounds, including but not limited to acetonitrile, chlorine, acids and bases, biologic toxins, microorganisms and potent compounds.

Responsible for producing innovative bio-therapeutic medicine by interfacing with highly automated production systems and controls in cGMP manufacturing environment; maintaining areas in high state of inspection preparedness, and utilizing business systems for inventory and process management.   Maintain records to comply with regulatory requirements utilizing current Good Manufacturing Practices (cGMP) and Standard Operating Procedures (SOP). Participate in the routine production of mammalian cell culture products within the Vacaville Manufacturing Facility, operating in at least one of the following production areas:

Upstream Manufacturing (UM):  Primary focus is the cleaning, sterilization and operation of fixed vessel systems for media preparation, fermentation, and harvest operations; perform seed train operations; perform dispensing of components; handle and aliquot hazardous materials.

Downstream Manufacturing (DM):  Responsibilities include the operation and cleaning of fixed tank systems, the operation and cleaning of filtration systems, large-scale buffer preparation, and the operation of column chromatography systems; perform dispensing of components; handle and aliquot hazardous materials.

Production Services (PS):  Provide support to Manufacturing to meet production demands.  Duties include but are not limited to: CIP/SIP of portable and Freeze/Thaw tanks; clean, assemble, and autoclave 20L fermenters; prepare and autoclave manufacturing assemblies; autoclave solutions; clean and Kanban, glassware, parts and equipment; perform weighing and kitting of components; handle and aliquot hazardous materials; Provide quality materials and service to our customers.

Manufacturing Technician (N2)

• Follow established safety and environmental guidelines and procedures for all work performed. 

• Immediately reports safety and environmental incidents including injuries, illnesses, near misses, and safety suggestions

• Fosters safe work practices

• Operate systems that clean and sterilize tanks and filtration systems. 

• Prepare materials for the production process.

• Exhibit detail oriented documentation skills to ensure Right-First-Time operations (e.g. tickets, labels, equipment reading)

• Escalate process issues as necessary to ensure resolution of issue

• Comply with cGMP, SOP and manufacturing documentation.

• Use automation to perform production and equipment operations.

• Provide support to Manufacturing to meet production demands.

• Assemble and prepare equipment for production.

• Communicate effectively and professionally work in a team environment.

Senior Technician (N3) – All N2 responsibilities, plus…

• Be able to perform all routine operations

• Train other technicians in group and individual settings

• Troubleshoot process equipment and systems

Master Technician (N4) – All N3 responsibilities, plus…

• Serve as an example and advocate of ingrained quality

• Champion safety improvements and encourages safe work practices in department

• Contribute to a LEAN work environment by acting as a change agent and utilizing OE Tools

• Contribute to the improvement of training material and practices

• Serve as department representative on cross-functional teams

• Demonstrate Roche Leadership Competencies within Department and to the site

• Be able to act as SME to regulatory agencies

• Lead troubleshooting efforts to resolve complex process issues

Job Requirements

Education and Experience

• Required: High School Diploma

• Desirable but not required: AS/BS/BA in Biological Sciences, Physical Sciences, or Engineering or combination of college coursework and related work experience or Biotech certificate from approved program

Knowledge, Skills, and Abilities

• Strong oral and written communication skills.

• Familiarity of computer-based systems

• Ability to receive, interpret and provide basic information and materials involved with the day to day activities of performing the job.

• Ability to read and understand engineering documents is desirable

• Experience in creation and revision of Standard Operating Procedures and Manufacturing Formula is desirable.

• Must be able work weekends, off-shifts, and overtime as required.

• No make-up or jewelry can be worn when working in the clean room environment.

• Work on and around pressurized tanks, housings and equipment, which are connected by piping and pumps and services by pressurized steam, water, air and cleaning/sanitizing chemicals systems. 

• Don gowning in the form of hospital scrubs, coveralls and safety toe footwear with shoe covers being multiple times per shift.

• Don lab coats as well as safety glass/goggles, gloves (nitrile or latex) multiple times per shift.

• Handle and work with hazardous materials and chemicals per OSHA guidelines.

• Usage of hearing protection and dust masks may be required.

• Expected to be on feet standing or walking for up to 90% of shift.

• Travel up to 30 flights of stairs each shift to maneuver within the facility.

• Utilize keyboard and mouse to interact with process automation systems as well as email, word processing/spreadsheets and other online computer systems.

• Lift up to 40lb(18.2kg) loads multiple times per shift and carry up to 30 lbs (13.6kg). Team lifting will be used for heavier or awkward lifts/carries up to 20 times per shift.

• Push or pull materials with up to 50lb-force with full body. Utilize mechanical means or powered industrial trucks for forces beyond the 50lb-force limit up to 10 times per shift.  

• Manipulation of process equipment, connections and raw materials may require bending and reaching as well as repetitive twisting gripping hand motions. Where mechanical stress or pressure can be transmitted to the palm and the fingers during hand tool use, especially when large forces must be exerted. Forces should not exceed 22 pounds/inch2 (10 kg/cm2).

• In order to operate powered industrial trucks, employee must pass a DOT Physical which includes: Blood Pressure <140/90, Vision must be at least 20/40 in both eyes with or without corrective lenses, pass color vision and whisper hearing test as well as have a valid Driver’s License

#LI-AD1

#PTCareers

The Human Factors Engineer will provide human factors engineering expertise to project teams developing combination product drug delivery devices at Genentech, taking into consideration all characteristics of the user, use environment, intended use, and drug therapy. The Human Factors Engineer will collaborate with multifunctional teams including device engineering, regulatory, clinical, quality, marketing, and project management to inform and guide development of innovative products and ensure that those products are safe and easy to use. As part of product development, they will conduct human factors engineering activities within device development programs including ethnographic research, requirements definition research, use-related risk analysis, formative usability assessments, and design validation studies. They will also develop instructions for use and training materials for clinical trial and commercial purposes.

Skills/Qualifications:

• Bachelor’s or Master’s degree in human factors engineering, cognitive psychology, industrial engineering, bioengineering, or related discipline  

• 5+ years of experience post-Bachelor’s degree

• 3+ years of experience in applying human factors to medical device or combination product development preferred

• Experience writing formative and validation stage study protocols and reports and human factors summary reports consistent with health authority expectations

• Experience working cross-functionally on activities such as risk management

• Experience developing and assessing instructions for use documents and training materials for medical devices/combination products

• Experience working with human factors external consultancies, or as part of an external consultancy team that supported the design and development of new medical devices

• Demonstrated ability to analyze data and identify relevant design updates

• Ability to clearly communicate study results and recommendations to large teams

• Working knowledge of relevant human factors, design controls, and risk management

• Ability to communicate effectively in writing, verbally, and as a presenter

• Demonstrated time management, decision making, presentation, and organization skills

• Strong interpersonal skills and the ability to collaborate actively and proactively with others in a cross-functional team

• High level of initiative and passion for human factors and the medical field

#LI-LM1

As a pioneer in healthcare, we are committed to driving groundbreaking science and technology that have the potential to transform the lives of patients worldwide. To enable this mission, we invest more in R&D than any other healthcare company in the world. External innovation is a cornerstone of our R&D strategy, alongside our broad internal pipeline. With the opportunities and challenges healthcare is currently facing, strong collaborations are more critical than ever before. 

The Pharma Partnering organization supports Genentech and Roche partnerships including R&D, technology, Personalized Health Care and commercial deals of every type world-wide. The Pharma Partnering group in Boston, MA has a business development project leader (BDPL) position available on the Pharma Partnering team. The position sources opportunities, and builds and leads deal and diligence teams to evaluate and negotiate agreements to access promising therapeutic candidates and technologies across different therapeutic areas. Responsibilities include:

• Closely collaborating with R&D and Global Product Strategy leaders to define areas of interest and to develop and execute the partnering strategy for those areas.
• Sourcing new therapeutic opportunities that align and challenge technology or therapeutic area strategies, including preparing in-depth opportunity landscapes, attending scientific and partnering conferences, and networking with biotechs, venture capitalists, life sciences incubators and academia.
• Driving decision-making and the deal process, and making presentations and recommendations to senior management.
• Leading scientific and strategic assessments and cross-functional due diligence reviews. 
• Developing and recommending deal structures and financial terms, and leading negotiations of term sheets and contracts with potential partners in collaboration with a deal team.
• Travel as needed for negotiations and building coalitions of support for key deals within Genentech and across Roche.
• Senior BDPLs coach and mentor junior colleagues on all aspects of managing deal and diligence teams towards data-driven decisions.  Junior BDPLs generally support multiple transactions and receive coaching from seasoned BDPLs and other members of the PP organization.

Qualifications

The right candidates will possess the following skills and experience. The level of the position will depend on the qualifications of the selected candidates. 

• An advanced degree in life sciences, medicine or data science. An MBA or JD, or an equivalent combination of scientific and business education/experience is helpful, such as strategy consulting experience.
• Business development or transactional experience with a record of accomplishment in leading and successfully completing complex or high impact transactions in life sciences, diagnostics, data sciences or personalized health care. 
• Proven ability to build and lead teams, drive business decisions, and manage multiple projects effectively in a fast-paced environment.
• Energetic, results-driven self-starter with a strong executive presence, collaborative mindset, and ability to think strategically and analytically.
• Demonstrated understanding of drug/technology/diagnostic discovery, development and commercialization processes with the ability to effectively collaborate with R&D leadership. Knowledge of the therapeutic and partnering landscape within a sector of interest to Genentech/Roche is a plus.
• A verifiable reputation of integrity, resilience, fairness, collegiality and passion for supporting difficult, data-driven decisions either in support of a deal or walking-away.
• Senior BDPL candidates will be able to speak to experience mentoring or coaching colleagues or junior associates in their professional development.
• Junior BDPL candidates will be able to speak to meaningful contributions to teams, and how learnings from project-based work will influence them as BDPLs.
• Good business instincts with fluency in business analytics and valuation methodologies.
• Superb oral and written communication, interpersonal, influencing and negotiation skills. Skillful presenter of scientific and business information to executives.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater Portland area, with the potential to return in-office in 2022.

The Foundation Specialist evaluates patient eligibility for Genentech Patient Foundation; actively works with partners, HCPs, and patients for account management, education, and issue resolution; and coordinates with the Foundation's specialty pharmacy and/or distribution centers for shipments to patients and providers. The Foundation Specialist is an Individual Contributor who reports to a Supervisor.

Key Responsibilities/Accountabilities:

• Provides customer-focused support to patients and providers.

• Works collaboratively with peers to move casework forward.

• Assists patients and providers in the enrollment process for assigned products.

• Evaluates patient eligibility across key criteria and communicates determinations.

• Actively supports product launches, line extensions, and formulation changes.

• Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.

• Periodic mandatory overtime throughout the year is required in Genentech Patient Foundation. This may include, but is not limited to, high referral season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. May include weekends as needed.

Recommended Skills and Experiences:

• Bachelor’s degree is preferred or equivalent experience.

• A minimum of 3 years reimbursement experience is preferred.

• Candidate has the ability to work from home as needed 

• Candidate has the ability to protect patient privacy in a home work environment

• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 

• Knowledge of the managed care industry, including government payers.

• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).

• Understands reimbursement/funding resources and how to access these resources.

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

• Demonstrates effective problem solving and excellent customer service. 

• Exceptional attention to detail.

• Able to work effectively under pressure and prioritize tasks.

• Able to follow written Standard Operating Procedures.

Competencies:

• Managing Change

• Teamwork and Collaboration

• Achieving Results

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater Portland area, with the potential to return in-office in 2022.

The Case Manager acts as a liaison between patients, providers, MDs, distributors and insurance carriers to assure services are provided in the least restrictive and least costly manner.

• Provides customer focused reimbursement support to patients, pharmacists, physicians and internal sales force

• Educates, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product

• Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the Supervisor to promote high quality of work by Access Solutions/GPF staff

• Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance

• Establishes relationships with appropriate stakeholders including internal & external partners

• May conduct necessary benefits, coverage and payer research/investigations to ensure appropriate resources, compliance with payer appeal policies, practices, timelines

• Educates, informs and generally assists patients and their families, as well as other related external or internal parties on how to navigate the appeals process

• This position may require some travel and flexibility in the work shift.

• Periodic mandatory additional hours is required 

The successful candidate will demonstrate the following competencies critical to this role:

• Communication – Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness

• Inspiring and Influencing – Fosters an exchange of ideas and support; persuades and influences without authority

• Teamwork and Collaboration – Creates an atmosphere of openness and trust; collaborates; offers support and encouragement

• Achieving Results – Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers

Qualifications

• Bachelor's degree is preferred

• Candidate has the ability to work from home as needed 

• Candidate has the ability to protect patient privacy in a home work environment

• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 

• A minimum of 3 years of reimbursement experience preferred

• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules.

• Understands reimbursement/funding resources and how to access these resources.

• Demonstrates effective problem solving skills and provides excellent customer service.

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

• Must be able to work effectively under pressure and prioritize tasks in a fast-paced environment.

• Must be able to follow written Standard Operating Procedures

• Candidate must have excellent knowledge of the managed care industry, including government payers

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater San Francisco area, with the potential to return in-office in 2022.

The Foundation Specialist evaluates patient eligibility for Genentech Patient Foundation; actively works with partners, HCPs, and patients for account management, education, and issue resolution; and coordinates with the Foundation's specialty pharmacy and/or distribution centers for shipments to patients and providers. The Foundation Specialist is an Individual Contributor who reports to a Supervisor.

Key Responsibilities/Accountabilities:

• Provides customer-focused support to patients and providers.

• Works collaboratively with peers to move casework forward.

• Assists patients and providers in the enrollment process for assigned products.

• Evaluates patient eligibility across key criteria and communicates determinations.

• Actively supports product launches, line extensions, and formulation changes.

• Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.

• Periodic mandatory overtime throughout the year is required in Genentech Patient Foundation. This may include, but is not limited to, high referral season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. May include weekends as needed.

Recommended Skills and Experiences:

• Bachelor’s degree is preferred or equivalent experience.

• A minimum of 3 years reimbursement experience is preferred.

• Candidate has the ability to work from home as needed 

• Candidate has the ability to protect patient privacy in a home work environment

• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 

• Knowledge of the managed care industry, including government payers.

• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).

• Understands reimbursement/funding resources and how to access these resources.

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

• Demonstrates effective problem solving and excellent customer service. 

• Exceptional attention to detail.

• Able to work effectively under pressure and prioritize tasks.

• Able to follow written Standard Operating Procedures.

Competencies:

• Managing Change

• Teamwork and Collaboration

• Achieving Results

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater San Francis area, with the potential to return in-office in 2022.

The Case Manager acts as a liaison between patients, providers, MDs, distributors and insurance carriers to assure services are provided in the least restrictive and least costly manner.

• Provides customer focused reimbursement support to patients, pharmacists, physicians and internal sales force

• Educates, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product

• Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the Supervisor to promote high quality of work by Access Solutions/GPF staff

• Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance

• Establishes relationships with appropriate stakeholders including internal & external partners

• May conduct necessary benefits, coverage and payer research/investigations to ensure appropriate resources, compliance with payer appeal policies, practices, timelines

• Educates, informs and generally assists patients and their families, as well as other related external or internal parties on how to navigate the appeals process

• This position may require some travel and flexibility in the work shift.

• Periodic mandatory additional hours is required 

The successful candidate will demonstrate the following competencies critical to this role:

• Communication – Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness

• Inspiring and Influencing – Fosters an exchange of ideas and support; persuades and influences without authority

• Teamwork and Collaboration – Creates an atmosphere of openness and trust; collaborates; offers support and encouragement

• Achieving Results – Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers

Qualifications

• Bachelor's degree is preferred

• Candidate has the ability to work from home as needed 

• Candidate has the ability to protect patient privacy in a home work environment

• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 

• A minimum of 3 years of reimbursement experience preferred

• Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules.

• Understands reimbursement/funding resources and how to access these resources.

• Demonstrates effective problem solving skills and provides excellent customer service.

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

• Must be able to work effectively under pressure and prioritize tasks in a fast-paced environment.

• Must be able to follow written Standard Operating Procedures

• Candidate must have excellent knowledge of the managed care industry, including government payers

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater Portland area, with the potential to return in-office in 2022.

The Reimbursement Specialist investigates patients' insurance benefits and obtains prior authorization information for Genentech products at the patient/family request.

Contract duration: 4-6 months with possible extensions based on performance

• Investigates patients insurance benefits, mostly on the phone (90%)

• Identifies network providers, provider restrictions, co-pays as needed (90%)

• Documents requirements for prior authorization and medical review process (90%)

• Documents activities appropriately in progress notes (90%)

• Pursue product coverage for patients in accordance with the payers authorization requirements within the departments established performance criteria

• Maintains payer profiles by recording payer specific data promptly into the system

• Convey outcomes of benefit investigation to internal contacts (i.e. case managers)

• Ability to learn processes for multiple products and effectively apply learnings to provide effective reimbursement services

• Conducts all work in a compliant manner. Quality Reviews will be conducted monthly to ensure compliance standards are met.

• Consults with team members on an as needed basis

• This position requires some flexibility in work shift. Business Hours are 5AM-5PM Pacific Standard Time. 

• Periodic mandatory additional hours is required

The successful candidate will demonstrate the following competencies critical to this role:

• Communication – Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness

• Inspiring and Influencing – Fosters an exchange of ideas and support; persuades and influences without authority

• Teamwork and Collaboration – Creates atmosphere of openness and trust; collaborates; offers support and encouragement

• Achieving Results – Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers

Qualifications

• Bachelor's degree is preferred

• A minimum of 3 years reimbursement experience preferred

• Candidate has the ability to work from home as needed 

• Candidate has the ability to protect patient privacy in a home work environment

• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 

• Proficient in all aspects of reimbursement preferred (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules)

• Understands reimbursement/funding resources and how to access these resources

• Knowledge of managed care industry including government payers

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format

• Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members

• Demonstrates effective problem solving and excellent customer service

• Exceptional attention to detail and ability to prioritize tasks in a fast-paced environment.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater San Francisco area, with the potential to return in-office in 2022.

The Reimbursement Specialist investigates patients' insurance benefits and obtains prior authorization information for Genentech products at the patient/family request.

Contract duration: 4 to 6 months possible extensions based on performance.

• Investigates patients insurance benefits, mostly on the phone (90%)

• Identifies network providers, provider restrictions, co-pays as needed (90%)

• Documents requirements for prior authorization and medical review process (90%)

• Documents activities appropriately in progress notes (90%)

• Pursue product coverage for patients in accordance with the payers authorization requirements within the departments established performance criteria

• Maintains payer profiles by recording payer specific data promptly into the system

• Convey outcomes of benefit investigation to internal contacts (i.e. case managers)

• Ability to learn processes for multiple products and effectively apply learnings to provide effective reimbursement services

• Conducts all work in a compliant manner. Quality Reviews will be conducted monthly to ensure compliance standards are met.

• Consults with team members on an as needed basis

• This position requires some flexibility in work shift. Business Hours are 5AM-5PM Pacific Standard Time. 

• Periodic mandatory additional hours is required

The successful candidate will demonstrate the following competencies critical to this role:

• Communication – Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness

• Inspiring and Influencing – Fosters an exchange of ideas and support; persuades and influences without authority

• Teamwork and Collaboration – Creates atmosphere of openness and trust; collaborates; offers support and encouragement

• Achieving Results – Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers

Qualifications

• Bachelor's degree is preferred

• A minimum of 3 years reimbursement experience preferred

• Candidate has the ability to work from home as needed 

• Candidate has the ability to protect patient privacy in a home work environment

• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 

• Proficient in all aspects of reimbursement preferred (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules)

• Understands reimbursement/funding resources and how to access these resources

• Knowledge of managed care industry including government payers

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format

• Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members

• Demonstrates effective problem solving and excellent customer service

• Exceptional attention to detail and ability to prioritize tasks in a fast-paced environment.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

This position is currently a "Locally Remote" position.  At this time we are having people work from home that are in the Greater Portland area, with the potential to return in-office in 2022.

The Intake Coordinator acts as the medium between people and resources, connecting internal and external customers to the necessary information, products, or services. The Intake Team is the first step in the patient's journey with Access Solutions to gain assistance with accessing their Genentech medication. As frontline system experts, we process incoming referrals to ensure patients are enrolled quickly, correctly, and compliantly for all Genentech products. We are committed to excellent customer service and cross-portfolio collaboration so that our patient's experience with Access Solutions is smooth and efficient.

Contract duration: 4 to 6 months

 Job Responsibilities:

• Review data submitted through referral sources.  (90%)
• Perform initial data entry into the Access Solutions system. (90%)
• Prepare hard copy file, generate, and remit referral acknowledgment letter to referring source. (5-10%)
• Provide administrative support to Case Managers miscellaneous clerical tasks.
• Aid and support multiple ongoing department projects, as needed.
• Provide excellent customer service to all internal and external customers.
• Lead, act and live our Operating Principles in all aspects of work.
• This position requires some flexibility in work shift. Regular Business Hours are 6AM-5PM Pacific Standard Time. 
• Periodic mandatory additional hours throughout the year is required in Access Solutions Operations. This may include, but is not limited to, high referral season (Blizzard, Enrollment renewal), new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. May include weekends as needed.

Competencies:

• Communication
• Decision Making
• Technical and Business Expertise
• Achieving Results

Qualifications:

• Bachelor’s degree is preferred.
• 1- 2 years of experience.
• Candidate has the ability to work from home as needed 
• Candidate has the ability to protect patient privacy in a home work environment
• Candidate has a comfortable at home work setup (laptop will be provided, external monitor recommended) 
• Ability to multitask and exemplary organizational skills.
• Ability to process a high volume of incoming faxes (electronically) by reading and determining where and how filed.
• Knowledge of data entry and basic computer skills.
• Must possess solid teamwork and relationship management skills.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

Position Summary

Within the Purification department, this team member will utilize modeling and/or other computational approaches in combination with laboratory experimentation to develop, characterize, validate and implement recombinant protein and novel therapeutic purification processes.

This individual will interact with engineers and scientists within the Pharma Technical Development organization as well as collaborate with members from Manufacturing, Statistics, Quality, and Regulatory. The candidate may lead teams within Purification Development and/or represent Purification Development in broader cross-functional teams. The candidate will also be responsible for new technology development and process optimization as it benefits current and future purification platforms.

The Role:

• The ideal candidate should have expertise in applying computational modeling approaches to the area of recombinant protein purification.
• Demonstrated practical and theoretical expertise in the area of centrifugation, ultrafiltration, normal flow filtration and/or chromatography is required.
• Demonstrated expertise in computational modeling areas (e.g. mechanistic modeling, artificial intelligence models, etc) is required
• The candidate should feel comfortable working in a fast-paced laboratory environment and possess the capability to independently design and carry out experiments with minimal guidance.
• An end-to-end understanding of the drug development process is desirable.
• Ability to make effective and timely decisions and take smart risks is required.
• Effective technical communication skills are required. ○In leadership roles, you should feel comfortable delegating tasks and act as a technical mentor for team members.
• Demonstrate ability to lead teams and foster cross-functional collaboration (both within the organization and with external partners) is desirable
• Able to incorporate intellectual property considerations in assessment of new technologies and working knowledge of current regulatory requirements is desirable. ​

The Candidate:

• BS/MS in Chemical Engineering, Biochemical Engineering, Biochemistry, or equivalent
• Minimum of 8 years’ experience in the healthcare, biotech, pharmaceutical industry or PhD from a related field with 3 years relevant experience.
• Experience applying computational modeling (e.g. mechanistic modeling, artificial intelligence models, etc) to process development is required.
• Programming experience is required
• Experience in strategy, design, or execution of purification process characterization and validation is desirable.
• Experience in authoring, or contributing to, Marketing Authorization Applications is desirable.
• Experience in working with Clinical Development Manufacturing Organizations is desirable.
• Experience leveraging high-throughput robotics as a part of process development is desirable.
• Experience coaching, mentoring, and developing junior staff is desirable, but not required

#LI-SK2

The Position

Business Analytics Managers (BAMs) partner with field leadership and other cross-functional partners to analyze field performance, identify insights and enable the field through actionable solutions. We do this by providing subject matter expertise and a primary focus on commercial and medical analytics and insights. 

The Business Analytics Manager utilize strategic, analytical, business acumen and operational expertise to power field performance by:

Increasing field leadership’s and Field team members’ understanding of drivers that influence performance to help drive their strategic & tactical decision making.  Lead and/or be part of strategic initiatives and projects that are aligned to FAO or Squad Priorities.

Key Competencies:

• Achieving Results: Goal-oriented, persistent & driven to achieve objectives.  Holds self-accountable for meeting commitments and recognizes the contributions of teammates and peers.

• Technical & Business Expertise: Possesses deep expertise, and has a continuous learning mentality.

• Teamwork & Collaboration: Addresses & resolves conflict by creating an atmosphere of openness and trust.  Establishes strong collaborative relationships.  Inspires others to do their best work by offering support and encouragement. 

• Communication:  Listens well, expresses ideas fluently & eloquently, is open to the input of others, can be depended on, to tell the truth regardless of circumstances. 

• Managing Change: Effectively manages change, explaining the context, answering questions, and patiently listening to concerns.  Effectively involves key people in the design and implementation of change.  Suggests improvements. 

Key Responsibilities:

• Based on brand strategy, trends and key business questions, develop and implement analyses that identify Regional and Ecosystem drivers behind field performance including sales trends, market share and customer & account segments

• Provide expert guidance to internal customers in the assigned Region/Ecosystem in best practice analysis and insight generation to help the field teams best achieve their vision, strategy, priorities and financial targets

• Continuously monitor field workforce performance against appropriate metrics to ensure efficiencies and accuracy

• Provide regular timely and accurate ad hoc analysis and reporting on product, payor & account trending and other related items

• Provide budget and performance projections related to field performance and track against actual monitor performance

• Partner effectively and collaborate with cross-functional teams like EILs, Data Management, FCGA, Market Analytics & Strategy, Managed Care, Training and USIX to provide a holistic approach to business situations that affect FAI deliverables

• Represent brand-specific decisions and approaches to the broader team to ensure consistency across the portfolio, learn from others and proactively share and seek advice on complex situations

• Develop training, communication and support plans that influence the adoption of field tools and dashboards

• Champion compliance, effectiveness, and efficiency in process and policies

Qualifications 

• BA or BS degree required, graduate degree preferred

• 5+ years of analytics experience, preferably in the Pharma/BioTech industry

• Average of 2-4 years of work experience, with 1-2 years of experience working with Field (preferred) and/or brand team partners

• Strong knowledge of field analytics concepts, performance data tracking systems, processes and methodologies

• Proficiency in reporting and data analytics tools like Excel, Qlikview, Qliksense, Tableau, SAS

• Experience with 3rd party pharmaceutical data like IQVIA, Symphony (WK). Knowledge of medical/retail claims and Managed care data a plus

• Experience in Sales/Field Analytics preferably in the healthcare industry

• Demonstrated ability to structure and conduct analyses to generate insight and recommendations 

• Excellent problem-solving skills, details oriented with focus on quality and accuracy

• Strong verbal and written communication skills, proficient in interacting with Senior Leadership

• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships

• Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment

• Experience managing projects and vendors

• Therapeutic area expertise is a plus

• Business travel, by air or car is required 

#LI-NN2

Title: Business Engagement Manager (BEM), KS/Western MO Ecosystem

Geography:  KS/Western MO

Position Overview

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

The Business Engagement Manager (BEM) represents the entire Genentech product portfolio and is integral to successfully delivering this vision. The BEM connects to the financial decision-makers within the healthcare ecosystem and will be a critical liaison between these customers and Genentech. Leveraging their account and contract management capabilities the BEM will be required to lead and influence customers including large provider institutions, as well as broad, diverse internal audiences including senior Genentech leadership and squads.

Working in the context of an integrated ecosystem business plan, the BEM will play an important account management role working both independently and closely with the Director, Healthcare Market (HD) to develop, administer, and pull-through provider contracts as well as other partnership opportunities targeted at financial decision-makers and their institutions. The BEM will be an expert in contract management and will work closely with Genentech’s internal strategy and operations teams to ensure appropriate terms and with legal and compliance to ensure eligibility.

Additionally, BEMs will have a strong understanding of the healthcare environment and will play a pivotal role in not only effective customer and contract management but also in navigating both the external complexity of the ecosystem and the internal dynamics of product and customer priorities. The BEM will represent relevant current and potentially future contracted products within the designated Ecosystem.

There are two levels of Business Engagement Managers. The difference is based on the scope, complexity and criticality to the ecosystem business as well as differences in expertise required to execute responsibilities.

Key Accountabilities

Deeply understand the contracting landscape and process as well as other specific needs of the provider healthcare systems and their FDMs in order to identify innovative win-win opportunities in support of improved patient outcomes, lower costs and improved quality of care Accountable for provider contract administration within the ecosystem – including, informing FDMs about contract eligibility and handling contract paperwork to onboard providers Accountable for provider contract pull-through and communication within the ecosystem – including, informing providers about tier status / directional performance and implications (discounts/rebates) and educating stakeholders about payer formulary status Play a critical account management role in their ability to independently engage, influence and partner with senior, C level financial decision-makers, and other FDMs within ecosystem practices and health systems, which will not only advance our collective business interests but also help ensure a positive customer experience and customer perspective of Genentech as a partner and innovator Partner closely with the multiple roles within the Genentech Healthcare Ecosystems, including the Healthcare Executive Director (HED) and Healthcare Directors (HD) and relevant TAMs, to ensure appropriate implementation of customer and ecosystem contracting goals Influence broad, diverse internal audiences including senior GNE leadership, Pricing Contracting and Distribution (PCD) / Contract Operations and squads regarding emerging ecosystems trends and customer insights in order to inform current and future contracting and FDM engagement strategy Keep abreast of customer and healthcare industry trends. Sees patterns or connections between situations; can envision and articulate possibilities and likelihoods. Initiates development actions to constantly adapt and grow capabilities to increase impact Represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials Lead, act and live our Operating Principles in all aspects of work

Qualifications

• Business, analytics or finance degree, Bachelor’s degree level at minimum

• MBA or other related graduate-level degree is preferred

• 6 or more years cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry (e.g., payers, health systems), is required

• Previous account management experience working in a contract development and administration role, ideally representing multiple products in the life sciences and working in a complex healthcare system/provider environment, is preferred

• Proven track record of analytical ability, operational excellence, and detail orientation

• Ability to project manage and successfully administer multiple complex contracts involving several stakeholders (both internal and external) and a broad cross-functional team

• Strong collaboration, stakeholder management and communication skills – including verbal, written, and negotiation

• Proven inspiring and influencing skills applicable to both customer and internal audiences, including senior leadership

• Ability to work in an ambiguous environment undergoing a transformation, while maintaining a focus on operational excellence and detail orientation

• Understanding of external laws, codes and company policies that apply to the healthcare industry.

Operating Principles

I put the patient first, always.

I am tenacious in meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive. 

I build a culture of trust.

I grow my capabilities to increase my impact.

I have a bias for action.

I am accountable.

I use time and resources to create the most impact.

I act with integrity.

Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

It is highly preferred the candidate live within the KS/Western MO geograpy

This is a field-based position and overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Who We Are

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society.   Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society.  We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide  an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

The next step is yours. To apply today, click on the "Apply for this job" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

Colorado applicants not eligible

#LI-MG1

Therapeutic Area Manager (TAM), Ophthalmology

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver even better health outcomes for patients while lowering overall healthcare costs.

The Therapeutic Area Manager (TAM) is integral to successfully delivering this vision, working closely with healthcare providers. The TAM deeply understands the specific needs of healthcare practitioners in their therapeutic area to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care.

The TAM Ophtha is empowered to own components of the business within their respective ecosystems and to optimize as appropriate; focused on improving the customer and patient experience across the care continuum. They will leverage other ecosystem and organization experts to provide customers with the information they need about products to make decisions that support enhanced patient outcomes, and to influence the business strategy. The TAM will represent all relevant products (LUCENTIS today and upon FDA approval, PDS and faricimab) and indications.

In alignment with the ecosystem and customer strategic plan, the TAM is accountable for driving on-label clinical demand to ensure HCPs identify the right medication for the right patient.

In addition, they are responsible for collecting insights and trends for their respective ecosystems and being a conduit between an ecosystem, the Ophtha Squad and marketing to support the national strategy at a local level. The TAM will represent Genentech Ophthalmology products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials.

Key Accountabilities

1. Serve as one of primary points of contact for ophthalmology customers in the ecosystem. Address and identify opportunities for pulling through ecosystem and Ophtha squad strategies at the point-of-care

2. Apply strong understanding of the specific needs of healthcare practitioners and mobilizes ecosystem and organization experts to partner with customers to identify and address their clinical and business goals and challenges in support of improved patient outcomes, lower costs and improved quality of care

3. Contribute to the development and execution of customer account plans for target accounts to deliver maximum impact opportunities and business goals

4. Deliver education to HCPs regarding product information, appropriate use, and dosing and administration based on FDA approved product information and formulary/pathways/guidelines (e.g. one on one interactions, in-services, identification of opportunities for peer-to-peer programming, etc.). Effectively triage to USMA experts as appropriate

5. Address product acquisition (contract awareness, etc), and address supply matters through coordination of distribution issues, and managing spoilage and returns

6. Ensure product access to provide proactive (and de-identified) education on patient assistance, reimbursement resources. Triage to Ophtha HD and FRM Ophtha as appropriate

7. Keep abreast of customer and healthcare industry trends. Initiates development actions to constantly adapt and grow capabilities to increase impact

8. Represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials

9. Lead, act and live our Operating Principles in all aspects of work

Qualifications:

● Scientific or clinical degree, Bachelor’s degree level at minimum

● Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required

● 4 or more years experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment

● Knowledge and experience with Ophthalmology and/or Retina is a plus

● Biologics, Injectable and/or buy & bill experience is preferred

● Ability to work in an ambiguous environment undergoing transformation is a strong plus

● Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities

● Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals

● Self starter; ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem

● Ability to assimilate and communicate complex clinical and product information

● Knowledge of and ability to successfully address operational issues in the delivery of healthcare products to patients, such as reimbursement and supply

● Understanding of external laws, codes and company policies that apply to the healthcare industry

Genentech Operating Principles:

I put the patient first, always.

I am obsessed with meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive. 

I build a culture of trust.

I have a growth mindset.

I act with urgency.

I am accountable.

I radically simplify and prioritize for impact.

I follow the science.

I build our reputation.

Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

Candidates must cover the territories of: New Mexico and Southern Arizona (Tucson)

Who We Are:

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society.   Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society.  We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide  an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

The next step is yours. To apply today, click on the "Apply for this job" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

This is a field-based position and overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

#LI-COMMHC1

Lab Services Technician for MOLS Glass Wash Services

The gRED Lab Services group is dedicated to executing glass wash and equipment preparation activities for gRED groups as a member of the MOLS organization, which includes Material Operations, Media Prep and Lab Services Teams.  Specific responsibilities for this position will focus on cleaning, sterilizing and preparing glassware and equipment, and on working effectively within the group to meet department goals and objectives.

The Technician will be responsible for completing the following assigned tasks:

• Cleaning, sterilizing, preparing and distributing glassware and equipment.

• Working with the Supervisor and Lead Technician to prioritize tasks and assignments and making recommendations to maximize efficiency and productivity based on team needs.

• Increasing the efficiency and effectiveness of the team towards meeting department goals.

• Supporting the team by providing training and technical assistance.

Expectations:

Demonstrate Technical Expertise and strength including mastery of equipment and instruments used. Partner with glass wash groups across campus on sharing best practices. Demonstrate proficiency in all required training activities. Be a technical resource to the team and assist technician in resolving technical issues. Effectively train other technicians. Adhere to and reinforce GMP practices with other technicians.

Productivity. Maximize equipment utilization and ensure conformance with customers’ needs. Maximize production output including documentation and labor efficiency while meeting required safety and quality levels.

The Department of Cellular and Tissue Genomics (CTG) within Genentech Research and Early Development is seeking a highly talented, creative, and motivated Principal Scientific Researcher (PSR) to develop and apply high-content microscopy to visualize and understand human cells and tissues, in health and disease. This work will further the department’s goals to accelerate scientific discovery and identify therapies for precision medicine treatments through the characterization of cells and tissues using single cell and spatial methods. The successful candidate will build on previous expertise to establish and apply imaging modalities ranging from high resolution imaging and multiplex spatial measurements to live cell imaging and high content optical screens. These efforts will span biological disciplines, including neuroscience, immunology, molecular oncology, and cancer immunology.

Responsibilities:

• Design and carry out new and established assays for multiplexed spatial readouts of proteins and nucleic acids to visualize the molecular circuitry of cells and tissues.

• Implement and operate flexible multimodal fluorescence imaging systems capable of high throughput imaging across a range of readouts (live-cell, super-resolution) and sample types (human tissue sections, optical pooled screens).

• Develop and apply robust image processing and analysis workflows for high content datasets.

• Troubleshoot and find solutions to experimental roadblocks that arise during sample preparation, imaging, and data analysis.

• Design experiments to capture the molecular changes (structural and functional) that occur at the earliest stages of disease progression in human tissue and during the genetic and chemical perturbation of model systems.

• Collaborate with cross-functional teams across the department as well as therapeutic areas, pathology, and bioinformatics to design, execute, and analyze complex experiments and generate hypotheses on mechanisms of disease progression and molecule response.

Qualifications:

• Doctorate degree in biology, biophysics, bioengineering or related field. Post-doctoral or equivalent experience is desirable.

• Strong publication record of biological discovery and/or method development.

• Strong experience and expertise in fluorescence microscopy including assay development.

• Expertise in highly multiplexed spatial methods and/or single-molecule imaging is preferred.

• Experience designing and/or working with custom-built microscopy systems is a plus.

• Experience in image processing and analysis. Experience in a scientific programming language such as python or Matlab is preferred.

• Excellent communication, organizational, and collaboration skill sets along with demonstrated creative problem-solving abilities.

Scientist II

 

Responsibilities

• Works under general supervision, to conduct laboratory experiments utilizing established and published procedures with technical and theoretical understanding. 
• Makes recommendations to resolve problems encountered during experimental procedures. 
• Assumes responsibility for the accuracy, quality, and timeliness of experimental results. 
• Summarizes experimental results, and reviews conclusions with supervisor/project leader.
• Communicates results of experiments in the form of reports and presentations.
• Keeps supervisor/project leader informed of project status, particularly of significant findings and results in critical problem areas. 
• Performs work according to established internal safety guidelines and procedures, and as specified by appropriate external regulatory agencies (e.g., OSHA).
• Accurately and consistently records experimental methods, materials, and results.
• Applies advanced technical writing skills to produce reports and documents such as summaries, SOPs, DHFs, presentations and manuscripts.
• Participates in routine lab maintenance, lab safety, ISO, and QSR implementation.

Qualifications

• Bachelor’s degree in Biological/Life Sciences, Chemistry, Biochemistry or related field, or equivalent combination of education and work-related experience. A Master’s degree is a plus.
• Minimum 2-5 years (with a Bachelor’s degree) or 1-3 years (with a Master’s degree) of relevant industry experience required.
• Ability to design and execute relevant laboratory experimentation and determine next steps within the context of overall project goals and direction.
• Background and technique skills in biochemistry and molecular biology.
• Hands-on experiences with PCR and/or NGS technology. 
• Good understanding of bioinformatics and biostatistics.
• Good data analysis skills and good documentation skills.