Support Resources

If you don't find the information you are searching for on our Frequently Asked Questions page, please contact one of our support resources listed below.

For Patients

Patient Resource Center

Call (877) 436-3683 or (877) GENENTECH
Monday–Friday, 6am-5pm PT

Patient Financial Support

We believe every person should get the Genentech medicine they need, and we offer programs to help make this happen.

Learn More

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For Medical Professionals

Medicine Information Support

Call a pharmacist or nurse at (800) 821-8590
New extended hours: 24 hrs/day, 7 days/week

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For Providers, Wholesalers & Distributors with Product or Supply Questions

Genentech Customer Service

Call (800) 551-2231
Monday–Friday, 6am-5pm PT

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For Media

Call (650) 467-6800 or submit a media inquiry here

Learn More