COVID-19 Response / Support Resources

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COVID-19 Response / Support Resources

Support Resources

If you don't find the information you are searching for on our Frequently Asked Questions page, please contact one of our support resources listed below.

For Patients

Patient Resource Center

Call (877) 436-3683 or (877) GENENTECH
Monday–Friday, 6am-5pm PT

Patient Financial Support

We believe every person should get the Genentech medicine they need, and we offer programs to help make this happen.

Learn More

For Medical Professionals

Medicine Information Support

Call a pharmacist or nurse at (800) 821-8590
Monday-Friday, 5am-5pm PT

Learn More

For Providers, Wholesalers & Distributors with Product or Supply Questions

Genentech Customer Service

Call (800) 551-2231
Monday–Friday, 6am-5pm PT

Learn More

For Media

Call (650) 467-6800 or submit a media inquiry here

Learn More

Additional Resources

  • REPORT AN ADVERSE EVENT


    Report a side effect or harmful experience while taking a Genentech medicine.
    Call us at (888) 835-2555
    Hours: 24 hrs/day, 7 days/week
    Mail: Genentech US Drug Safety
    1 DNA Way Mailstop 258A
    South San Francisco, CA 94080
    Fax: (650) 225-4630

  • REPORT A PRODUCT COMPLAINT


    Report a product quality issue or abnormality that may be introduced during the manufacturing, labeling, packaging, shipping, handling or storage of products.
    Call us at (800) 334-0290
    Monday-Friday, 5am-5pm PT

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