Support Resources
If you don't find the information you are searching for on our Frequently Asked Questions page, please contact one of our support resources listed below.
For Patients
Patient Resource Center
Call (877) 436-3683 or (877) GENENTECH
Monday–Friday, 6am-5pm PT
Patient Financial Support
We believe every person should get the Genentech medicine they need, and we offer programs to help make this happen.
For Medical Professionals
Medicine Information Support
Call a pharmacist or nurse at (800) 821-8590
New extended hours: 24 hrs/day, 7 days/week
ActemraInfo.com
Information on ACTEMRA during the COVID-19 outbreak to enable physicians to make patient treatment decisions.
For Providers, Wholesalers & Distributors with Product or Supply Questions
Genentech Customer Service
Call (800) 551-2231
Monday–Friday, 6am-5pm PT
For Media
Call (650) 467-6800 or submit a media inquiry here