Patient Resource Center

(877) GENENTECH
(877) 436-3683
6 a.m. - 5 p.m. PST M-F
Genentech's center dedicated to getting patients and caregivers to the right resource.

If you are seeking information about access to one of Genentech’s investigational medicines, please call Genentech’s Clinical Trial Information Support Line at (888) 662-6728.

Genentech Access Solutions

(866) 4 ACCESS
(866) 422-2377
6 a.m. - 5 p.m. PST M-F
Provides coverage and reimbursement support,
patient assistance and information resources

Genentech Access to Care Foundation

(800) 530-3083
6 a.m. - 5 p.m. PST M-F
For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company

Product Quality Assurance

(800) 334-0290
9 a.m. - 5 p.m. PST M-F
Addresses product issues or complaints

Drug Safety/Adverse Events

(888) 835-2555
24 hours per day, 7 days per week
To report side-effects and reactions to treatment

Medical Information

(800) 821-8590
5:30 a.m. - 4 p.m. PST M-F
Medical information about Genentech products

Clinical Trial Information Support Line

(888) 662-6728
6 a.m. - 3 p.m. PST M-F
Information about Genentech sponsored trials

If you are seeking information about access to one of Genentech’s investigational medicines, please call Genentech’s Clinical Trial Information Support Line at (888) 662-6728.