Contact us using the telephone numbers provided in the below tables. Select a link below to jump down the page:
Health Care Professionals
Patients and Caregivers
Vendors, Wholesalers and Suppliers
Corporate Offices and Departments
Health Care Professionals
Patients and Caregivers
Vendors, Wholesalers and Suppliers
| Name | Number | Hours | Description |
|---|---|---|---|
| Corporate Headquarters South San Francisco, CA |
(650) 225-1000 (800) 626-3553 |
||
| Vacaville, CA | (707) 454-1000 | ||
| Oceanside, CA | (760) 231-2440 | ||
| Hillsboro, OR | (503) 992-3600 | ||
| Louisville, KY | (502) 995-4600 | ||
| gCom, Compliance and Ethics Phone Line | (866) 411-4266 | 24 hours per day, 7 days per week |
For reporting a suspected breach in ethics or compliance requirements for Genentech |
| Employment Information | (650) 225-2580 | General information about careers with Genentech. Please also visit our careers site | |
| Drug Safety/Adverse Events | (888) 835-2555 | 24 hours per day, 7 days per week |
Collects reports of side-effects and reactions to treatment |
| Supplier Relations | (650) 225-2500 | 6 a.m. - 5 p.m. PST M-F | For potential, new or existing supplier needs |
| Customer Service | (800) 551-2231 | 6 a.m. - 5 p.m. PST M-F | Product order fulfillment and support |
| Name | Number | Hours | Description |
|---|---|---|---|
| Medical Information | (800) 821-8590 | 5:30 a.m. - 4 p.m. PST M-F | Provides medical information about Genentech products |
| Clinical Trial Information Support Line | (888) 662-6728 | 6 a.m. - 3 p.m. PST M-F | Provides information about Genentech sponsored trials |
| Genentech Access Solutions | (866) 4 ACCESS | 6 a.m. - 5 p.m. PST M-F | Provides coverage and reimbursement support, patient assistance and information resources |
| Genentech Access to Care Foundation | (800) 530-3083 | 6 a.m. - 5 p.m. PST M-F | For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company |
| Product Quality Assurance | (800) 334-0290 | 9 a.m. - 5 p.m. PST M-F | Addresses product issues or complaints |
| Drug Safety/Adverse Events | (888) 835-2555 | 24 hours per day, 7 days per week |
Collects reports of side-effects and reactions to treatment |
| Name | Number | Hours | Description |
|---|---|---|---|
| Patient Resource Center | (877) GENENTECH (877) 436-3683 |
6 a.m. - 5 p.m. PST M-F | Genentech's call center dedicated to routing patients and caregivers to the right resource |
| Genentech Access Solutions | (866) 4 ACCESS | 6 a.m. - 5 p.m. PST M-F | Provides coverage and reimbursement support, patient assistance and information resources |
| Genentech Access to Care Foundation | (800) 530-3083 | 6 a.m. - 5 p.m. PST M-F | For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company |
| Product Quality Assurance | (800) 334-0290 | 9 a.m. - 5 p.m. PST M-F | Addresses product issues or complaints |
| Drug Safety/Adverse Events | (888) 835-2555 | 24 hours per day, 7 days per week |
Collects reports of side-effects and reactions to treatment |
| Medical Information | (800) 821-8590 | 5:30 a.m. - 4 p.m. PST M-F | Provides medical information about Genentech products |
| Clinical Trial Information Support Line | (888) 662-6728 | 6 a.m. - 3 p.m. PST M-F | Provides information about Genentech sponsored trials |
| Name | Number | Hours | Description |
|---|---|---|---|
| Supplier Relations | (650) 225-2500 | 6 a.m. - 5 p.m. PST M-F | For potential, new or existing supplier needs |
| Customer Service | (800) 551-2231 | 6 a.m. - 5 p.m. PST M-F | Product order fulfillment and support |
For international inquiries, contact Roche at +41-61-688-1111 or online at www.roche.com.