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Telephone Numbers

Contact us using the telephone numbers provided in the below tables. Select a link below to jump down the page:

Corporate Offices and Departments
Health Care Professionals
Patients and Caregivers
Vendors, Wholesalers and Suppliers

Corporate Offices and Departments
Name Number Hours Description
Corporate Headquarters
South San Francisco, CA
(650) 225-1000
(800) 626-3553
   
Vacaville, CA (707) 454-1000    
Oceanside, CA (760) 231-2440    
Hillsboro, OR (503) 992-3600    
Louisville, KY (502) 995-4600    
gCom, Compliance and Ethics Phone Line (866) 411-4266 24 hours per day,
7 days per week
For reporting a suspected breach in ethics or compliance requirements for Genentech
Employment Information (650) 225-2580   General information about careers with Genentech. Please also visit our careers site
Drug Safety/Adverse Events (888) 835-2555 24 hours per day,
7 days per week
Collects reports of side-effects and reactions to treatment
Supplier Relations (650) 225-2500 6 a.m. - 5 p.m. PST M-F For potential, new or existing supplier needs

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Health Care Professionals
Name Number Hours Description
Medical Information (800) 821-8590 5:30 a.m. - 4 p.m. PST M-F Provides medical information about Genentech products
Clinical Trial Information Support Line (888) 662-6728 6 a.m. - 3 p.m. PST M-F Provides information about
Genentech sponsored trials
Genentech Access Solutions (866) 4 ACCESS 6 a.m. - 5 p.m. PST M-F Provides coverage and reimbursement support, patient assistance and information resources
Genentech Access to Care Foundation (800) 530-3083 6 a.m. - 5 p.m. PST M-F For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company
Product Quality Assurance (800) 334-0290 9 a.m. - 5 p.m. PST M-F Addresses product issues or complaints
Drug Safety/Adverse Events (888) 835-2555 24 hours per day,
7 days per week
Collects reports of side-effects and reactions to treatment

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Patients and Caregivers
Name Number Hours Description
Patient Resource Center (877) GENENTECH
(877) 436-3683
6 a.m. - 5 p.m. PST M-F Genentech's call center dedicated to routing patients and caregivers to the right resource
Genentech Access Solutions (866) 4 ACCESS 6 a.m. - 5 p.m. PST M-F Provides coverage and reimbursement support, patient assistance and information resources
Genentech Access to Care Foundation (800) 530-3083 6 a.m. - 5 p.m. PST M-F For eligible patients who are uninsured or who have been rendered uninsured because they have been denied coverage by their insurance company
Product Quality Assurance (800) 334-0290 9 a.m. - 5 p.m. PST M-F Addresses product issues or complaints
Drug Safety/Adverse Events (888) 835-2555 24 hours per day,
7 days per week
Collects reports of side-effects and reactions to treatment
Medical Information (800) 821-8590 5:30 a.m. - 4 p.m. PST M-F Provides medical information about Genentech products
Clinical Trial Information Support Line (888) 662-6728 6 a.m. - 3 p.m. PST M-F Provides information about
Genentech sponsored trials

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Vendors, Wholesalers and Suppliers
Name Number Hours Description
Supplier Relations (650) 225-2500 6 a.m. - 5 p.m. PST M-F For potential, new or existing supplier needs
Customer Operations (800) 551-2231 6 a.m. - 5 p.m. PST M-F Product order fulfillment and support

For international inquiries, contact Roche at +41-61-688-1111 or online at www.roche.com.