How to Request Access
Expanded Access Programs
If an expanded access program is open, and if you meet the protocol inclusion criteria, you should work with your doctor to enter that protocol.
Compassionate Use
If you are seeking access to an investigational medicine via CU, follow these steps:
- Review the criteria for consideration of access
- Call our Trial Information Support Line at 888-662-6728 to provide preliminary information and discuss the potential options, including eligibility for any ongoing clinical trials. This call can be made by the patient, doctor or caregiver.
- Have the patient's qualified treating doctor make a formal request.
The request for access to a Genentech investigational medicine can only be considered if the patient's qualified treating doctor makes a formal request and is committed to, and supportive of, the requested treatment.
How Decisions Are Made
Genentech is committed to a fair and impartial evaluation of each request for access to our medicines. Therefore, all decisions are based solely on clinical circumstances and are guided by the principles outlined above.
Whenever possible, patients will be referred to ongoing clinical trials as the primary way to access investigational medicines as the primary way to access investigational medicines.
Decisions regarding potential access to investigational or unapproved medicines can only be made, in certain circumstances, after in-depth discussions between Genentech's clinical teams and the patient's qualified treating doctor acting on his or her behalf.
FDA Guidance
As described by the FDA, EAPs and CU are only available for specific patients with no other available treatment options, including clinical trials, and are not without risks.
These programs only apply to medicines not yet approved by the FDA. A doctor must decide whether the potential benefit outweighs the risk of receiving an investigational or unapproved medicine, based on the individual patient's medical history.
Additionally, the FDA requires Institutional Review Board (IRB) (ethics committee that approves and monitors clinical trials involving humans) at the patient's treating hospital or clinic to review and approve the use of the medicine before a company can provide it.