Please report all delivery issues to the appropriate party within 10 business days of the delivery date.
Call Genentech Medical Communications: (800) 821-8590.
Report a product quality issue or abnormality that may be introduced during the manufacturing, labeling, packaging, shipping, handling or storage of products.
Hours: Monday-Friday, 9am-8pm EST
Please see our Product Security page.
If a Genentech medicine is purchased for use in an FDA approved indication, was spoiled, and no product was administered, the product may be eligible for replacement through the Genentech Spoilage Program.
For questions regarding shippers, please contact Genentech Customer Service at 800-551-2231.