Alert

Updated on 6/25/2025

Please note that Genentech Customer Service will be closed on Friday, July 4th, 2025 in observance of Independence Day.

• Next Day Shipments: Any order placed before 3 pm EST (12 pm PST) on Wednesday, July 2nd, will ship out the same day for delivery on Thursday, July 3rd.
• Two Day Shipments: Any order placed before 3 pm EST (12 pm PST) on Tuesday, July 1st will ship out the same day for a two day delivery on Thursday, July 3rd.
• All orders placed after the above deadlines will ship the following Monday, July 7th, 2025.

If you have any questions or need immediate assistance, please contact the Genentech Customer Service Team at 800-551-2231, Monday - Friday 9 am - 8 pm ET (6 am - 5 pm PT).

Please note that order deliveries may be affected due to severe weather including storms, tornados, and hurricanes sweeping through the U.S. We are monitoring the situation and will contact you directly if your order delivery is impacted.

If you have questions about the status of your order, please contact Genentech Customer Service at 1-800-551-2231 or your Channel Inventory (CIM) Manager.

The daily order deadline for next-day delivery, including small parcel Hemlibra, has been changed to 12 pm PST. Orders received after this time will be processed on the next business day.

While we strive to ship orders the next day, please be aware that we may experience delays due to our new SAP system change, and your order may arrive 1-3 days later than expected.