Customer Service

Support for product questions, issues, and returns.

Product Issues

Report spoiled, expired, or damaged product.

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Order Fulfillment

Order fulfillment for current customers.

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Product Distribution

Inquiries related to product distribution.

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New Editing Options on Online Spoilage Form

Save a draft and make corrections to your Spoilage Request. View additional information on the Spoilage Form.

Catastrophic Events Impact on Inventory

Weather, natural disasters, power outages, and other uncontrollable events can interrupt healthcare treatment at anytime with little warning. If your inventory has been depleted due to a catastrophic event please contact Genentech Customer Service at (800)551-2231, Monday-Friday, 9 am to 5 pm EST.

New Returns Vendor, Location and Process

Our returns vendor has changed. To access the latest information on returning Genentech Product please click here.

Contact Us

Give us a call at (800) 551-2231, Monday through Friday, 6 am to 5 pm PT.


Patient Resources

Resources for patients, caregivers, and healthcare providers.

Patient Access

We believe every person should get the Genentech Medicine they need, and we offer programs to help make this happen.

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Patient Resource Center

Our patient resource center is dedicated to getting patients and caregivers to the right resources. Call us at (877) 436-3683 or (877) GENENTECH, Monday through Friday between 6am-5pm PST.

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