Support for product questions, issues, and returns.
For spoiled product, please complete the Spoilage Program online form.
For expired product returns, please contact Genentech Customer Service: (800) 551-2231
For quality issues, please contact Genentech Product Complaints: (800) 334-0290.
For stability-related issues, please contact Genentech Medical Communications: (800) 821-8590
Customer Service supports other companies’ use of our products for research or clinical trials conducted in the United States.
For access to commericial product for research, please download and complete the Commercial Product Access for Clinical & Pre-Clinical Trials form.