Weather, natural disasters, power outages, and other uncontrollable events can interrupt healthcare treatment at anytime with little warning. If your inventory has been depleted due to a catastrophic event please contact Genentech Customer Service at (800)551-2231, Monday-Friday, 9 am to 5 pm EST.
Fax Option to Retire
At the end of March we we will no longer accept faxed spoilage requests. Should you have any questions please call our Customer Service Team at 800-551-2231 Monday-Friday 9am-5pm EST.
Contact Us
Give us a call at (800) 551-2231, Monday through Friday, 6 am to 5 pm PT.
Our patient resource center is dedicated to getting patients and caregivers to the right resources. Call us at (877) 436-3683 or (877) GENENTECH, Monday through Friday between 6am-5pm PST.