Other Important Contacts
Call Customer Service Monday through Friday, 9 am through 8pm EST at (800) 551-2231 for assistance, or find what you need here for ordering, returns and product Issues.
Updated September 2022
Please note that our distribution centers and carriers may be impacted due to Hurricane Ian. This could impact all orders shipping to Florida and Puerto Rico from Genentech. We will continue to monitor the situation closely. For updates, please call Genentech Customer Service directly at 800-551-2231, Monday through Friday, 6AM to 5PM PST (9 AM to 8 PM EST).
Other Important Contacts
For product-specific quality questions:
For Tarceva
Astellas Oncology
Quality Department
(800) 327-6449
Select option 2, then select the prompt for Adverse Event and Product Concerns.
All other Genentech products
Genentech’s Quality Department
(800) 334-0290
Genentech Medical Communications:
(800) 821-8590
For patients, caregivers and healthcare providers:
Patient Access
We believe every person should get the Genentech medicine they need, and we offer programs to help make this happen.
Learn More
Patient Resource Center
Our patient resource center is dedicated to getting patients and caregivers to the right resources.
Call us at (877) 436-3683 or (877) GENENTECH
Monday – Friday, 6am-5pm PT