Call Customer Service Monday through Friday, 9 am through 8pm EST at (800) 551-2231 for assistance, or find what you need here for ordering, returns and product Issues.
Coming this summer: We are improving the look and feel of Genentech Direct Returns and enhancing our login process for improved convenience. With Single Sign-On, you can access all of your Genentech Direct websites using one set of login credentials.
If you have any questions or need additional support, please contact Genentech Customer Service at 800-551-2231 Monday-Friday, 6 am - 5 pm PT (9 am - 8 pm ET).
How to order Genentech products. Request access to order online.Learn More
How to return expired, spoiled, or damaged product.Get Started
For product concerns, or issues with your recent shipment.Get Help
For product-specific quality questions:
Select option 2, then select the prompt for Adverse Event and Product Concerns.
All other Genentech products
Genentech’s Quality Department
Genentech Medical Communications:
For patients, caregivers and healthcare providers:
We believe every person should get the Genentech medicine they need, and we offer programs to help make this happen.
Patient Resource Center
Our patient resource center is dedicated to getting patients and caregivers to the right resources.
Call us at (877) 436-3683 or (877) GENENTECH
Monday – Friday, 6am-5pm PT