Genentech takes the health and safety of our patients, customers, employees and local communities very seriously, and we are actively responding to the global COVID-19 pandemic. For more, please visit our COVID-19 response page or call 1-877-436-3683.

Learn How to Get Our Medicines

Medicine from the Genentech Patient Foundation is primarily distributed through our speciality pharmacy partner, Medvantx.

Health care providers can order medicines from the Genentech Patient Foundation in two ways:


Upfront Shipment

HCPs can request medicine to be delivered to their patient's home or their office through the Foundation's specialty pharmacy partner via one of the following options:

  • Call MedVantx Pharmacy at (833) 888-4363.
  • Log into My Patient Solutions to coordinate and track shipments.

*Note: If preferred, electronic Prescriptions can be submitted through an e-prescribing software or an electronic medical record that has been certified by Surescripts. Query for Medvantx or AmeriPharm in Sioux Falls, SD 57014. NPI-1073692745 or NCPDP-4351968.

Product Replacement

HCPs can request replacement medicine when an enrolled patient was treated with medicine from their inventory via one of the following options:


Shipping/Logistics

Prescriptions will be distributed through our specialty pharmacy partner or through a product replacement model. For Genentech medicines that are administered by a health care provider, we are asking providers to select one distribution option. If you have questions about shipment options, a Genentech Patient Foundation Specialist can help.