Genentech takes the health and safety of our patients, customers, employees and local communities very seriously, and we are actively responding to the global COVID-19 pandemic. For more, please visit our COVID-19 response page or call 1-877-436-3683.

Learn How to Get Our Medicines

Medicine from the Genentech Patient Foundation is primarily distributed through our speciality pharmacy partner, Medvantx.

Order Medicines

Health care providers can order medicines from the Genentech Patient Foundation in a few ways:


Call a Foundation Specialist at (888) 941-3331.

Prescriber Foundation Form

Request medicines on the Prescriber Foundation Form. This must be completed by a health care provider.

Additional Options to Request Product Shipment via Fax

Use the Upfront Shipment Request Form to request medicine to be delivered to the patient's home or the health care provider's office through the Foundation's specialty pharmacy partner. Use this form to request shipment for the following Genentech medicines:

Use the Product Replacement Form to request replacement medicine when an enrolled patient was treated with medicine from the health care provider's inventory. Use this form to request replacement for the following Genentech medicines:


Prescriptions will be distributed through our specialty pharmacy partner or through a product replacement model. For Genentech medicines that are administered by a health care provider, we are asking providers to select one distribution option. If you have questions about shipment options, a Genentech Patient Foundation Specialist can help.