Current as of March 2022
Please note: We are reviewing this page weekly and information is updated as relevant or necessary.
If you are a patient seeking information on Actemra IV or SC please contact our Patient Resource Center at (877-436-3683).
Thank you for your continued patience as Genentech works to stabilize ACTEMRA® (tocilizumab) supply. Genentech is pleased to announce the following first step toward consistent, uninterrupted patient access.
Update to Return Goods Policy for Actemra IV:
Genentech will not accept returns for Actemra IV purchased on or after August 30, 2021 until further notice. The updated policy for expired returns is now available.
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Protecting your patients from illegitimate medicines
ACTEMRA is available only through authorized distributors that have made a commitment to product integrity.
Be cautious of new or unfamiliar distributors that offer ACTEMRA at substantially lower prices that may be "too good to be true"; the product being offered may be illegitimate.
If you suspect that you have received an illegitimate medicine, contact Genentech's Product Complaint Hotline at 1-800-334-0290, and file a report with the FDA’s Office of Criminal Investigations (OCI): call 1-800-551-3989 or visit www.accessdata.fda.gov/scripts/email/oc/oci/contact.cfm