We provide support for ongoing distribution needs and references for customers seeking access to product.
Date Updated: August 5, 2026
On August 10, Genentech will implement system updates that may affect our ordering and returns systems. If you have any system issues that require urgent attention, please contact Genentech Customer Service at 800-551-2231.
Select the product you are interested in to find an authorized distributor or specialty pharmacy.
Note: These links take you directly to the website for that product.
Effective November 3, 2025, Legacy will take over the supply, distribution, and sales of Esbriet® (pirfenidone) in the US.
Product Availability:
Customers who have entered into direct distribution agreements with Genentech to purchase Hemlibra can order it online.
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Genentech permits authorized organizations to use our products for research or clinical trials conducted in the United States.
Learn more & submit product requestSpecialty pharmacies and infusion centers interested in limited distribution Genentech products may request access to purchase those products from an authorized wholesaler or specialty distributor.
Learn about the program & submit an access request