Product must meet the eligibility criteria defined in the Return Goods Policy. In general, product can be considered expired from two months prior the expiration date listed on the product, to six months after the expiration date listed on the product. The expiration date is listed on the exterior product packaging.
Expiration Date example
Expiry on label: Jan 2021
Actual expiry date: Jan 31, 2021(last day of expiry month)
1st eligible day to be received at Qualanex: Nov 30, 2020 (no earlier)
Last eligible day to be processed by Qualanex: July 31, 2021
All product return packages must include a Genentech Return Authorization.
What happens after I return product to Qualanex?
Customers will automatically receive credit through their wholesaler for all expired products, with the exception of Activase & TNKase.
Activase & TNKase will automatically be replaced for medical facilities. If you prefer credit, please contact Genentech Customer Service at (800) 551-2231 for a return authorization.