Expired Product Returns

Effective March 1, 2025 all approved Expired Product Returns will be reimbursed as a credit.

Genentech accepts expired product returns via Genentech Direct Returns.

Product must meet the eligibility criteria defined in the Return Goods Policy. In general, product can be considered expired from two months prior the expiration date listed on the product, to six months after the expiration date listed on the product. The expiration date is listed on the exterior product packaging.

SUSVIMO ANCILLARY TOOL REPLACEMENT REQUEST

• To reorder a replacement ancillary tool, including Initial Fill Needles,Refill Needles, and Explant Tool, please contact your Surgical Device Specialist (SDS) first, to complete the request.
• If further assistance is needed, you may also contact Synergistix at (866) 736-2717.
• For additional order and returns questions please contact Genentech Customer Service at 800-551-2231.

Expired Returns Program:

Effective November 3, 2025, Legacy will take over the supply, distribution, and sales of Esbriet® (pirfenidone) in the US.

• Genentech will continue to process expired returns for Genentech-labeled Esbriet through October 31, 2025
• Effective November 3, 2025, Legacy Pharma Inc. will respond to return enquiries for both Legacy-labeled and Genentech-labeled Esbriet tablets in the US.
• Esbriet purchased from Genentech remains subject to the Genentech USA, Inc. Return Goods Policy.

For more information on the Expired Returns process you can contact Genentech Customer Service at 1-800-551-2231.

All product return packages must include a Genentech Return Authorization.

What happens after I return product to Qualanex?

• Customers will automatically receive credit through their wholesaler for all expired products.