Genentech product may be eligible for return, replacement or credit, depending on the situation. Learn more about how to handle expired or soon-to-be expired products, spoiled or damaged product, or shipping issues here.

NEW: Online Returns System

Genentech processes returns for Expired and Spoiled product through Genentech Direct, our online returns system.

Expired Product

What to do with an expired, or soon to expire, product


How to handle a spoiled or damaged product

Shipment Issues

Manage shipment issues such as delivery damage or Tag alerts

Other Concerns

Report general quality concerns about the manufacturing, labeling or handling of product.