Genentech product may be eligible for return, replacement or credit, depending on the situation. Learn more about how to handle expired or soon-to-be expired products, spoiled or damaged product, or shipping issues here.
NEW: Online Returns System
Genentech processes returns for Expired and Spoiled product through Genentech Direct, our online returns system.
Report general quality concerns about the manufacturing, labeling or handling of product.
NEW Important Message About Returns Service Change
Our Spoilage and Expired Returns process has changed.
Submit Spoilage and Expired Return requests, check request status, and view return details through the new Genentech Direct Returns system. No more third party portal required.