Please report all delivery issues to the appropriate party within 10 business days of the delivery date,
For orders placed directly with Genentech call Customer Service at (800) 551-2231 for the following:
For orders placed through Genentech Patient Foundation* please call the Foundation directly at (888)-941-3331.*Formerly known as the Genentech Access To Care Foundation)
For sample products contact your local Genentech Representative.
For orders placed through other suppliers (e.g., wholesalers) contact your supplier.