Paste this link in an email to share.
Information is critical during an emergency or an unplanned event. To receive time-sensitive alerts for our Spoilage and Returns programs, please enter your email address and click on the Subscribe button below.
To cancel the Genentech e-mail alert service, please click
For product questions, issues, and returns.
Phone: (800) 551-2231
Hours: Monday - Friday, 6am - 5pm PT