Privacy Policy

Genentech, Inc. ("Genentech") respects the privacy of our consumers and visitors to our websites, and we recognize your need for appropriate protection and management of personally identifiable information you share with us (any information by which you can be identified, including but not limited to, name, address, e-mail address, and telephone number). We have established this Privacy Policy so that you are informed about how we treat any personally identifiable information that you provide to us in the course of using this website or that we may otherwise collect from or about you in connection with our products and services. This Privacy Policy will inform you of:

  1. How you will be informed of updates to this Privacy Policy
  2. What personally identifiable information of yours we may collect and how we may use this information
  3. Limits on how we would share and disclose your personally identifiable information
  4. Our policy regarding collection of personally identifiable information from minors
  5. How our website uses cookies and similar technologies
  6. Our practices concerning retargeting and interest-based advertising
  7. Our policy regarding browser “do not track” signals
  8. How our website uses social media plugins
  9. Our policy regarding links to third party websites
  10. Security of our website
  11. Additional information for California residents
  12. How you can correct and update your personally identifiable information

Please note that the Genentech websites are directed towards users who reside in the United States of America. It is not our intent to gather personally identifiable information from individuals residing outside the U.S. Your access to and use of the website constitutes acceptance of this Privacy Policy and consent to Genentech's collection and use of your information as outlined below.

Privacy Policy Updates

From time to time, Genentech may revise this Privacy Policy. Any such changes to this Privacy Policy will be promptly reflected on this page. Genentech encourages you to review this Privacy Policy regularly for any changes. Your continued use of this website will be subject to the then-current Privacy Policy. The effective date of this Policy is December 19, 2019.

Information Collection and Use

You can generally visit our website without revealing any personally identifiable information about yourself. However, to access certain options and services we may ask you to provide certain personally identifiable information and without providing such personally identifiable information, you may be unable to access certain options and services. The following is personally identifiable information that we may collect from or about you and how we use it:

  • Surveys. Information obtained from you on web surveys, such as contact information (name and shipping address), demographic information (zip code, age level) and medical condition. We may use this personally identifiable information to provide you with information and services for which you have expressed an interest or that you may find useful based on your answers in a survey. Additionally, we may refer to your personally identifiable information to better understand your needs and how we can improve our website.
  • Newsletters. Information obtained from you from your request to subscribe to a newsletter, such as contact information (name and e-mail address). We may use this personally identifiable information to deliver the newsletters that you have elected to receive.
  • Registration. Information obtained from you on registration forms used to process your requests for services and information, such as contact information (name, address, e-mail address), password, username or code, age, date of birth, gender, ethnicity and medical condition. This registration information may also be gathered if you register for certain services via fax or mail. We may use this information to send you a welcoming e-mail to verify your username and password, website updates, special offers, notices regarding relevant medical conditions and treatment, or other information responsive to the data that you provide to us. Additionally, we may refer to your personally identifiable information to better understand your needs and how we can improve our website.
  • E-mail Content to a Friend. Information obtained from you regarding friend or family name and e-mail address, if you elect to use our referral service for sending some of our website content to friends and family. We may use this personally identifiable information to automatically send the friend or family member a one-time e-mail inviting them to visit the website. We may store this information for the sole purpose of sending this one-time e-mail.
  • Other Modes of Collection. Information we collect from or about you in other online or offline contexts, including information submitted during purchases of Genentech products, interactions with Genentech employees, adverse event reporting, or participation in a research study. We use such information for a variety of purposes.
    CALIFORNIA RESIDENTS: To learn more about the personally identifiable information we collect from or about you, including how we may use and share it, please see the Privacy Policy's 'California Supplemental Privacy Notice'.

We may combine the personally identifiable information your share with us through our website with other information we collect from or about you, both online and offline. We may also combine this personally identifiable information with records provided by third parties. We use this consolidated information to help us better design Genentech products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

In addition to the purposes described above, any information we collect may also be used for analytics purposes (e.g., evaluating site usage patterns, assessing throughput) so that we can gauge the effectiveness of our programs and improve the usefulness of information presented to users.

Genentech is the owner of all information collected on our website. California residents can learn more about the personally identifiable information we collect from or about you and how we may use it in the Privacy Policy's 'California Supplemental Privacy Notice'.

Sharing and Disclosure

We may provide your personally identifiable information that we collect and the data generated by cookies (discussed below) to a parent, subsidiary or affiliate entity within the Genentech corporate family, partner entities, and the vendors and service agencies that we may engage to assist us. For example, we may provide your personally identifiable information to an organization in order to complete a service (e.g., send out newsletter e-mails you have requested), to assist us in reviewing the data or to provide marketing or advertising on our behalf.

We will also disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation, legal process, or other government authority (such as reporting safety information to the Food and Drug Administration); to investigate fraud; to protect your safety or the safety of others; or when we have reason to believe that disclosing this information is necessary to protect our rights or the rights of a third party who may be harmed by your activities.

We may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Genentech participates or to a purchaser of all or a portion of Genentech's assets; or pursuant to a financing arrangement or co-promotional agreement. Any successor entity shall be bound by terms and conditions reasonably similar to this Privacy Policy.

California residents can learn more about how we may disclose the information we collect from or about you in the Privacy Policy's 'California Supplemental Privacy Notice'.

Minors

Our websites are not intended for or designed to attract children under the age of 13. Moreover, we do not knowingly collect any personally identifiable information from anyone under the age of 18 without the consent of a parent or guardian, and you must be 18 years of age or older to submit registration or survey information. Should you believe that a minor of whom you are a parent or guardian has registered, please contact us at [email protected] and we will make reasonable efforts to remove all personally identifiable information related to the minor.

Cookies, LSOs, GIF Files, and Other Tracking Technologies

Some of our websites may use cookies, local shared objects (LSOs) and other tracking technologies to identify users who have previously visited so the user is recognized upon return, thereby saving them time while on our website. A cookie is a piece of data stored on the user's hard drive containing information about the user. If a user rejects the cookie, they may still use our website. A cookie may be placed by us, or by vendors or service agencies who work with us or with our partners. Similar to a cookie, a Local Shared Object is a collection of data that a web site running Adobe Flash can place on your hard drive to recognize a repeat visitor and store settings and other information.

Our website and emails we send to you may contain transparent GIF files (also known as "web beacons," "action tags," or "pixel tags") to help manage online advertising. These GIF files are used by us and our ad management partners to recognize when a visitor views a web page or opens an email. This information enables us to learn which emails and advertisements bring users to our website.

If you have provided us with personally identifiable information, e.g., through a registration or a request for certain materials, we may associate this personally identifiable information with information gathered through these tracking technologies. This allows us to offer increased personalization and functionality.

Some of our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze use patterns and may collect information about your use of the website, including your IP address. More information on Google Analytics can be found here: www.google.com/policies/privacy/partners/. If you would like to opt-out of having your data used by Google Analytics, please use the Google Analytics opt-out available here: https://tools.google.com/dlpage/gaoptout/. Other information on opt-outs for targeted advertisement delivery is available below. Please note that Genentech makes no representations regarding the functionality of Google opt-out mechanisms, and further, opting out of Google Analytics will not preclude the use of your data by other analytics services.

Retargeting and Interest-Based Advertising

We use third party advertising companies to place ads on other websites. These companies may use data about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about our goods and services that may be of interest to you. Like most advertisers, we place advertisements where we think they will be most relevant to customers. One way we do so is by allowing network advertising companies with whom we work to place their own cookies when an individual visits our site. This enables the network advertising company to recognize individuals who have previously visited our site. When the individual visits a third-party web site on which that network advertising company has purchased ad space, the advertising company can then recognize the individual’s interest in our products and services and deliver one of our advertisements.

Some of our websites use two Google Analytics Advertising Display Features, which collect information through cookies: Remarketing with Google Analytics and Demographics and Interests reporting. If you would like to opt-out of having your data used by these cookies, please use the Google Analytics opt-out available here: https://tools.google.com/dlpage/gaoptout/.

The Digital Advertising Alliance maintains a web site where consumers can opt out from receiving interest-based advertising from some or all of the network advertising companies participating in the program (www.AboutAds.info/choices).

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Our websites do not currently respond to these “do-not-track” signals.

Social Media Plugins

Our website may use social media plugins (e.g., the Facebook "Like" button, '"Share to Twitter"' button) to enable you to easily share information with others. When you visit our website, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our website, the social plugins allow that social media website to receive information that you have visited our website. The social plugins also allow the social media website to share information about your activities on our website with other users of their social media website. For example, Facebook Social Plugins allows Facebook to show your Likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allow you to see your friends' Facebook activity on our website. Genentech does not control any of the content from the social media plugins. For more information about social plugins from other social media websites you should refer to those sites' privacy and data sharing statements.

Log Files and Aggregate Information

We may track the total number of visitors to our website, the number of visitors to each page of our website, IP addresses, and the domain names of our users' Internet Service Providers, and we may analyze these data for trends and statistics in the aggregate, but such information will be in aggregate form only and it will not contain personally identifiable data. Such aggregate information is not linked to any personally identifiable information that can identify any individual person.

We may use such aggregate information to analyze trends, administer the website, track user's movement, and gather broad demographic information for aggregate use. We may share this aggregate information with our corporate partners and contracted vendors to assist us in operating the website and to enable them to better understand Genentech's business.

Links to Third-Party Sites

Some of our websites may contain links to other websites on the Internet that are not under the control of or maintained by Genentech. Such links do not constitute an endorsement by Genentech of those other websites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that Genentech is providing these links to you only as a convenience, and you agree that Genentech is not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites.

Security

Genentech and its third-party providers may employ procedural and technological security measures, consistent with industry practice. Such measures are reasonably designed to protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Genentech may use encryption, password protection, secure socket layers, internal restrictions and other security measures to help prevent unauthorized access to your personally identifiable information. However, you provide your information to us at your own risk. We cannot guarantee that your data will not be lost, accessed without authorization, disclosed, altered, or destroyed.

California Residents

The California Consumer Privacy Act of 2018 (CCPA) gives California residents the right to know what personally identifiable information Genentech collects about them, including whether it is being sold or disclosed to third-parties, and the right to prevent Genentech from selling that information. The CCPA also prevents companies from retaliating against consumers for exercising these rights – companies must continue to give consumers who exercise the right to refuse sale of their personally identifiable information access to equal products for equal prices.

A list of the categories of personal information Genentech has collected from or about California consumers in the preceding 12 months, as well as lists of the categories of personal information Genentech has disclosed for a business purpose, can be found in the Privacy Policy's 'California Supplemental Privacy Notice'. In addition, California residents have certain rights with respect to Genentech’s use and disclosure of personal information about California consumers:

  • Right of Access | Right to Notice. If you are a California resident, you have the right to request that Genentech disclose to you the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business purpose or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, the categories of personal information we have sold about you or disclosed about you for a business purpose, and the specific pieces of personal information we have collected about you in the preceding 12 months.
  • Right to Deletion. If you are a California resident, you have the right to request that Genentech delete the personal information we collect from you. However, in certain situations we are not required to delete your personal information, such as when the information is necessary in order to complete the transaction for which the personal information was collected, to provide a good or service requested by you, to comply with a legal obligation, to engage in research, to secure our websites or other online services, or to otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.
  • Right to Opt-Out of the Sale of Personal Information. If you are a California resident and Genentech sells your personal information to third parties, you have the right, at any time, to direct us not to sell your personal information. Genentech does not sell personal information.
  • Right Not to Be Subject to Discrimination. Genentech shall not discriminate against a consumer because the consumer exercised any of the consumer’s California rights described above.

To exercise any of the rights described above (if applicable), you can call us toll-free at (800) 975-7105 or visit our California Data Subject Request Intake Form.

Correction/Updating Personally Identifiable Information

Genentech is committed to respecting your right to access and correct your personal information. You can call us at 877-GENENTECH and we will be happy to assist you with your request. You may also "opt-out" of receiving e-mails and other communications from us by using the unsubscribe feature included in the e-mails we send. If you have any questions about this online privacy policy or the information practices of our sites, you may contact us by email at [email protected] or by mail at:

Contacting Genentech

Genentech, Inc.
Attn: Privacy Office
1 DNA Way
South San Francisco, CA 94080

History of Recent Updates and Changes to this Privacy Policy

Privacy Policy last updated: December 19, 2019

  • Revised introductory paragraph by expanding the scope of the Privacy Policy to include information collected outside the use of this website.
  • Revised ‘Sharing and Disclosure’ section
  • Added section ‘CALIFORNIA RESIDENTS’ and added Supplemental Notice for California Residents.

Updates on August 29, 2019