The Logistics Management Department at Genentech has instituted an Inbound Routing Program as part of a comprehensive Supply Chain Management initiative. The objective is to provide suppliers with detailed instructions that will aid in streamlining the processes of receiving, stocking and consuming materials while reducing freight and handling costs.
Note: Failure to comply with this routing procedure may result in penalty charges billed to the supplier.
|Origin/State||Shipment Size||Mode||Carrier Assignment|
|Bay Area/CA||1-150 lbs (Parcel)||Ground/Same Day||Inner City Express
Ph: (800) 560-0400
|Bay Area/CA||150 lbs – 6000 lbs (LTL)||Ground||Cal-Rite
|Bay Area/CA||>6000 lbs (FTL)||Ground/Temperature Controlled/Hazmat||Cal-Rite
|West Coast (see map above)||>6000 lbs (FTL)||Ground/Non-Temperature Controlled||JB Hunt
|West Coast (see map above)||>6000 lbs (FTL)||Ground/Temperature Controlled/Hazmat||Divine Enterprises
|MO, PA, NC||>6000 lbs (FTL)||Ground/Temperature Controlled||FedEx Customs Critical
|All||1-150 lbs (Parcel)||Ground
Air Priority Overnight
Air Second Day
3 day Express Saver
|All||150 lbs – 6000 lbs (LTL)||Ground||Old Dominion
Ph: (336) 822-5279
|All||150 lbs – 6000 lbs (LTL)||After Hours/ Expedited/ Deferred|| Pilot Air Freight
|All||>150 lbs (Heavy Weight)||Ground/Air||Primary:
|All||Oversized Shipments (e.g. large equipment)||Ground|| Logistics Management
Ph: 650-225-5410 or
Hazardous Materials must be classified, packaged, labeled and shipped according to Department of Transportation (DOT) and IATA regulations.
Refer to Code of Federal Regulation 49 (CFR 49) and International Air Transportation Administration (IATA) for all material classification and handling instruction.
Note: It is essential that anyone shipping dangerous goods do so properly, or both they and the company can be subject to fines and penalties up to and including prison time. The regulations contain packaging, marking, labeling, loading, transport, and documentation requirements, as well as the necessity that anyone preparing and shipping the materials be trained and certified as prescribed by the rules.
All temperature sensitive products must be transported in validated packaging which contains the appropriate materials (insulation material) to meet product specifications during transit. If qualified packaging is not used, then the shipment must be sent via temperature controlled transportation and be 100% monitored.
Reefer equipped trailers for transport must be calibrated before material is loaded onto the truck. The carrier must be able to provide supporting documents to ensure calibration has been performed if requested by Logistics Management.
If Genentech temperature recording devices are required to be included with the shipment, the Supplier must notify Genentech at least 2 weeks prior to the scheduled delivery date to request devices.
Remove or mark out any old labels, tags and markings. Use descriptive marks or labels to help identify your shipping requests.
Hazardous labels must be printed or affixed to the surface of the package near the proper shipping name marking.
All temperature sensitive material must be clearly identified and storage conditions visible.
Handling labels and marking should be clearly visible and positioned on the package or sides you prefer for forklift entry. Common labels include: “This End Up,” “Do Not Stack,” “Fragile,” ”Frozen,” and “Handle with Care”.
One lot per shipment is preferred. Pallets of mixed loads should only be used if one lot is not sufficient to fill a pallet. Mixed pallets are required to be clearly identified and labeled on each side of the pallet or box. Noticeable segregation must be apparent between lots.
All documentation must include the following information:
Bill of Lading
Commercial invoice (international shipments only)
Certificate of Analysis (CofA) or Certificate of Conformance (CofC)
Each shipment must have a certificate unless otherwise noted on the specification, that provides the following information:
Packing list and CofC or CofA should be located together on top of a container or skids for easy access.
Bill of ladings are required to be marked “Collect – Third Party Billing”.
Do not use “Prepay and Add” or “Prepaid” freight terms.
The Third Party Billing address should be shown as:
Genentech c/o Software Solutions
9595 SW Gemini Drive
Beaverton, OR, 97008
Use strapping or banding to secure your shipment to the pallet, and stretch wrap to prevent pieces from getting lost or separated from the load.
For all cartons and boxes, securely seal closures and seams with reinforced tape.
Team Drivers are required for shipments exceeding transit time of 3 days.
Ensure load is braced and blocked properly to prevent damage.
Trailer must be sealed with a high security seal, which meets or exceeds the current ISO/PAS 17712 standard for security seal.
Suppliers are responsible for purchasing and storing seals at their site.
Suppliers must apply seal to truck after loading process is complete and not the seal number on the bill of lading.
An appointment is required for all LTL and FTL shipments. To make an appointment call the Genentech Receiving department at least 24 hours prior to the delivery. A one hour window is allowed on the day of the appointment. If the delivery is unable to be made on time, notify the Receiving department to reschedule. Unscheduled deliveries may be refused.
The following information is required to make an appointment:
Please click here and complete the request form to make an appointment.
The Vacaville Genentech Receiving department will contact you within one business day after submitting the form to provide you with a confirmed delivery appointment for the next available opening.
Note: If the receiving destination is outside of the locations listed below, contact Logistics Management at 650-225-5410 or 650-467-3777 for Receiving contact information.
|Receiving Site:||Receiving Hours:||Contact Information:|
|South San Francisco||Buildings 9 & 29:
Monday – Friday
8:00 am – 12:00 pm (PST)
|South San Francisco||Building 28:
7:00 am – 5:00 pm (PST)
Monday – Friday
6:00 am – 3:00 pm (PST)
Click here to request an appointment
Monday – Friday
7:30 am – 4:30 pm (PST)
|Hillsboro||Buildings 4 & 5:
Monday – Friday
8:00 am – 5:00 pm (PST)
|Kentucky||Monday – Thursday
7:30 am - 5:30 pm (EST)
7:30 am – 11:30 am (EST)
|Email:[email protected] or
When contacting Logistics Management with routing questions, ensure the following information is available:
Collect the following information on the shipment and the service needed:
Contact Unitrans International to arrange overseas pick-up. Unitrans is Genentech’s primary broker and freight forwarder for International moves. If there is a condition where Unitrans cannot be utilized, contact Logistics Management at [email protected] for an alternate courier.
Prepare a customs invoice, packing list (if necessary) and a Shipper’s Letter of Instruction to provide to the driver during pick-up and to Unitrans for transmission.
In cases where a supplier is provided with Genentech’s carrier account number it is mandatory to follow the guidelines listed below:
|Parcel||Small packages like those typically handled by providers such as UPS and FedEx|
|Heavy Weight||Palletized air freight typically handled by providers such as UPS and FedEx|
|Less Than Truck Load (LTL)||Palletized truck freight containing 9 pallets or less. LTL shipments are sometimes cross-docked and consolidated onto larger enclosed freight before being distributed.|
|Full Truck Load (FTL or TL)||Palletized truck freight occupying a whole trailer|
|West Coast||All locations in and West of Montana, Wyoming, Colorado, and New Mexico|
|East Coast||All locations East of Montana, Wyoming, Colorado, and New Mexico|