As a supplier, your business supports Genentech's mission to be the leading biotechnology company, using human genetic information to discover, develop, manufacture and commercialize medicines to treat people with serious or life-threatening medical conditions. To make the most of our working relationship, we ask that you follow these important steps. Your support will help ensure your invoices are processed in a timely manner and that our employees receive the goods and services they need to do their important work.
We have recently updated our Invoice Rejection policy. More information on invoice rejections and our procurement & payment processes can be found here.
Procurement's focus is on minimizing the cost of acquisition of the goods and services while maximizing the efficiency of acquiring the goods and services and optimizing the quality of the goods and services.
Procurement strives to provide a consistently high level of customer service to internal clients, our requesters, and is committed to the highest ethical standards in our supplier relationships. Our focus is on developing long-term, mutually beneficial relationships with our key suppliers. Our preferred suppliers are those who provide quality products and excellent customer service at fair prices. We encourage and facilitate the beneficial interaction between suppliers and Genentech to promote the exchange of valuable information.
The following is what Genentech practices, and we expect that our suppliers will do the same with their own supplier base:
Genentech expects all Suppliers to "do what you say you will do" in all interactions. This is an internal and external behavioral expectation at Genentech and is a standard among Class A companies.
To make the most of our working relationship, we ask that you adopt and follow these important steps.
Suppliers should have a valid Purchase Order Number before providing any goods and/or services to Genentech. Suppliers agree to review such orders and immediately contact the requester listed on the purchase order if there are any issues that will result in the Order not being fulfilled as requested. The purchase order is considered confirmed by the Supplier unless there is a notification to the requester within 3 business days of the PO issued date stating otherwise.
Please refer to the General Routing Guide for routing instructions or the specific shipping instructions listed on your Purchase Order.
Suppliers who perform services on Genentech's campus are required, in addition to providing insurance certifications, to adhere to Genentech's safety and security requirements.
Following these guidelines will create a more efficient process for everyone. Your cooperation is greatly appreciated.